Customer Service Representative Jobs in Rochester, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Rochester, NY
- 45+ days ago
- Rochester, NY
- 45+ days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Honeoye Falls, NY (12 miles from Rochester, NY)
- 11 hours ago
- Honeoye Falls, NY (12 miles from Rochester, NY)
- 11 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Excellent opportunity for experienced call center customer service representatives! We are currently working with a westside organization looking to add someone to their Call Center staff....
We are GROWING and we are searching for you! What We offer: Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan...
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service....
Customer Experience Representative - Rochester Airport - Full Time
- Rochester, NY
- 1 day ago
- Rochester, NY
- 1 day ago
This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
- Fairport, NY (10 miles from Rochester, NY)
- 2 days ago
- Fairport, NY (10 miles from Rochester, NY)
- 2 days ago
This is a work from home opportunity for candidates in the Western NY, Southern Tier of NY, Florida or Texas area. Position Summary : Our Customer Service Associate will initiate first party calls...
Remote WorkCustomer Account Representative
- Greece, NY (7 miles from Rochester, NY)
- 2 days ago
- Greece, NY (7 miles from Rochester, NY)
- 2 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15.17 per hour - $17.85 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Golf Club Fitter & Customer Service Specialist
- East Rochester, NY (6 miles from Rochester, NY)
- 3 days ago
- East Rochester, NY (6 miles from Rochester, NY)
- 3 days ago
Pennfair Golf is a premier club fitting destination committed to delivering exceptional service, state-of-the-art facilities, and memorable experiences for our customers. We are currently seeking...
Pharmacy Customer Service Associate
- North Chili, NY (10 miles from Rochester, NY)
- 3 days ago
- North Chili, NY (10 miles from Rochester, NY)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Associate Customer Care Representative / Flex
- Fairport, NY (10 miles from Rochester, NY)
- 5 days ago
- Fairport, NY (10 miles from Rochester, NY)
- 5 days ago
Description Associate Customer Service Representative Rochester Regional Office 370 Woodcliff Dr....
Remote WorkRegistered Client Service Associate / Client Service Associate
- Rochester, NY
- 5 days ago
- Rochester, NY
- 5 days ago
POSITION SUMMARY: Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists...
Client Services Representative
- Victor, NY (15 miles from Rochester, NY)
- 6 days ago
- Victor, NY (15 miles from Rochester, NY)
- 6 days ago
Are you E.P.I.C?! At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitmentand we want YOU to join our dynamic team! We're hiring Client Services...
Customer Service Representative- Account Specialist
- Palmyra, NY (21 miles from Rochester, NY)
- 6 days ago
- Palmyra, NY (21 miles from Rochester, NY)
- 6 days ago
JOB SUMMARY: This position is accountable for providing quality service by handling inbound orders in a customer contact center. Performs duties that require knowledge of company policies and...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Rochester, NY
Highest Education Level
Customer Service Representatives in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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