Customer Service Representative Jobs in Rochester, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Victor, NY (15 miles from Rochester, NY)
- 6 days ago
- Victor, NY (15 miles from Rochester, NY)
- 6 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
6043 - Rochester - 3600 West Henrietta Rd, Rochester, New York, 14623 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
- Greece, NY (7 miles from Rochester, NY)
- 3 hours ago
- Greece, NY (7 miles from Rochester, NY)
- 3 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
We are hiring a Customer Care Representative on behalf of a leading environmental services company committed to sustainability and customer excellence. This role is ideal for individuals who are...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
We are hiring a Customer Care Representative on behalf of a leading environmental services company committed to sustainability and customer excellence. This role is ideal for individuals who are...
Hours: 40 hours/week The contact center is open Monday - Saturday. Weekdays 7:00 a.m. - 7:00 p.m. and Saturdays 8:30 a.m. - 2:00 p.m. Schedule: This position offers a set schedule, Monday -...
For those who want to keep growing, learning, and evolving. We at Kelly hear you, and we're here for you! We're seeking a Customer Service Associate to work at a premier pharmaceutical client in...
Customer Assistance Representative Sr. Downtown Rochester
- Westgate, NY (6 miles from Rochester, NY)
- 3 days ago
- Westgate, NY (6 miles from Rochester, NY)
- 3 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Customer Service Representative
- Penfield, NY (8 miles from Rochester, NY)
- 4 days ago
- Penfield, NY (8 miles from Rochester, NY)
- 4 days ago
Job Description Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls,...
Customer Service Representative, Medicare Pharmacy
- Rochester, NY
- 4 days ago
- Rochester, NY
- 4 days ago
. + Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies. + Assists with clerical services/tasks...
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.75 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Bilingual Customer Service Specialist (Spanish)
- Penfield, NY (8 miles from Rochester, NY)
- 4 days ago
- Penfield, NY (8 miles from Rochester, NY)
- 4 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Teller/Member Service Representative-Rochester Walmart
- Rochester, NY
- 5 days ago
- Rochester, NY
- 5 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a part-time...
Bilingual Customer Service Specialist (Spanish)
- Victor, NY (15 miles from Rochester, NY)
- 5 days ago
- Victor, NY (15 miles from Rochester, NY)
- 5 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
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Title Synonyms
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Salary for Customer Service Representative Jobs in Rochester, NY
Highest Education Level
Customer Service Representatives in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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