Customer Service Manager Jobs in New York City, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- New York, NY (2 miles from New York City, NY)
- 1 hour ago
- New York, NY (2 miles from New York City, NY)
- 1 hour ago
Account Manager, Clinical Solutions Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that creates growth? About the Team Elsevier is the leading...
Client Success Manager Agency Partnerships
- New York, NY (2 miles from New York City, NY)
- 11 hours ago
- New York, NY (2 miles from New York City, NY)
- 11 hours ago
Job Title: Client Success Manager - Agency Partnerships Location: New York About This Role: Comscore is seeking a proactive and relationship-driven Client Success Manager to support our agency...
Customer Experience Manager North Bergen
- North Bergen, NJ (5 miles from New York City, NY)
- 11 hours ago
- North Bergen, NJ (5 miles from New York City, NY)
- 11 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Irvington, NY (23 miles from New York City, NY)
- 12 hours ago
- Irvington, NY (23 miles from New York City, NY)
- 12 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- New York, NY (2 miles from New York City, NY)
- 1 day ago
- New York, NY (2 miles from New York City, NY)
- 1 day ago
Client Service Manager I 3.5 3.5 out of 5 stars 28 Liberty St, New York, NY 10005 Pay Philosophy The typical starting salary range for this role is determined by a number of factors including...
- Stewart Manor, NY (19 miles from New York City, NY)
- 1 day ago
- Stewart Manor, NY (19 miles from New York City, NY)
- 1 day ago
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an...
Bilingual Customer Service Coordinator
- New York, NY (2 miles from New York City, NY)
- 1 day ago
- New York, NY (2 miles from New York City, NY)
- 1 day ago
Job Requirements: High School Diploma or equivalent Minimum of one year of Customer Service or Call Center experience Bilingual in Spanish Preferred Experience: Excellent written and oral communication...
Client Service Coordinator - 000765
- Paramus, NJ (16 miles from New York City, NY)
- 1 day ago
- Paramus, NJ (16 miles from New York City, NY)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Wayne, NJ (20 miles from New York City, NY)
- 2 days ago
- Wayne, NJ (20 miles from New York City, NY)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Operations Manager, Customer Service Operations (B2B, B2C)
- Ridgefield Park, NJ (9 miles from New York City, NY)
- 2 days ago
- Ridgefield Park, NJ (9 miles from New York City, NY)
- 2 days ago
Position Summary Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions....
FT Customer Experience Manager
- Holmdel, NJ (24 miles from New York City, NY)
- 3 days ago
- Holmdel, NJ (24 miles from New York City, NY)
- 3 days ago
Store - NWK-HOLMDEL, NJDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Tinton Falls, NJ (24 miles from New York City, NY)
- 3 days ago
- Tinton Falls, NJ (24 miles from New York City, NY)
- 3 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- North Bellmore, NY (24 miles from New York City, NY)
- 3 days ago
- North Bellmore, NY (24 miles from New York City, NY)
- 3 days ago
The Polar Bear of New York Customer Service Manager (CSM) is a key relationship manager with our customers....
Client Service Coordinator - 002177 in Village of Pelham, NY
- Pelham, NY (16 miles from New York City, NY)
- 3 days ago
- Pelham, NY (16 miles from New York City, NY)
- 3 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Client Success Manager - Strategic
- New York, NY (2 miles from New York City, NY)
- 3 days ago
- New York, NY (2 miles from New York City, NY)
- 3 days ago
Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have...
Demographic Data for New York City, NY
Moving to New York City, NY? Find some basic demographic data about New York City, NY below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in New York City, NY
Highest Education Level
Customer Service Managers in New York City, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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