Customer Service Manager Jobs in Monsey, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Wayne, NJ (14 miles from Monsey, NY)
- 21 hours ago
- Wayne, NJ (14 miles from Monsey, NY)
- 21 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Regional Senior Manager, Client Services
- Port Chester, NY (22 miles from Monsey, NY)
- 3 days ago
- Port Chester, NY (22 miles from Monsey, NY)
- 3 days ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
Customer Success Manager - Trade/HVO/Executive
- Port Chester, NY (22 miles from Monsey, NY)
- 3 days ago
- Port Chester, NY (22 miles from Monsey, NY)
- 3 days ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Manager, Customer Service & Patient Balance Management
- Paterson, NJ (15 miles from Monsey, NY)
- 5 days ago
- Paterson, NJ (15 miles from Monsey, NY)
- 5 days ago
Responsible for managing the daily operations of all Customer Service tasks via telephone, internet, and mail. Responsible for managing, monitoring, and reporting on the collection of open patient...
Customer Experience Manager - Victoria's Secret - The Mall at Bay Plaza - Bronx, NY
- Bronx, NY (22 miles from Monsey, NY)
- 5 days ago
- Bronx, NY (22 miles from Monsey, NY)
- 5 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Port Chester, NY (22 miles from Monsey, NY)
- 7 days ago
- Port Chester, NY (22 miles from Monsey, NY)
- 7 days ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
Client Service Coordinator - 002353
- White Plains, NY (17 miles from Monsey, NY)
- 7 days ago
- White Plains, NY (17 miles from Monsey, NY)
- 7 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Union City, NJ (24 miles from Monsey, NY)
- 9 days ago
- Union City, NJ (24 miles from Monsey, NY)
- 9 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Accountant- Client Services Manager (Remote- US Based)
- Montvale, NJ (4 miles from Monsey, NY)
- 10 days ago
- Montvale, NJ (4 miles from Monsey, NY)
- 10 days ago
Please Note: This is a 1 year contract position. Job Summary Our firm is growing and we are looking for a full-time Accountant- Client Services Manager to be based remotely within the U.S. This...
Remote Work- Rockaway, NJ (24 miles from Monsey, NY)
- 10 days ago
- Rockaway, NJ (24 miles from Monsey, NY)
- 10 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
- Lodi, NJ (16 miles from Monsey, NY)
- 11 days ago
- Lodi, NJ (16 miles from Monsey, NY)
- 11 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
Client Success & Sales Account Manager
- Nanuet, NY (4 miles from Monsey, NY)
- 12 days ago
- Nanuet, NY (4 miles from Monsey, NY)
- 12 days ago
Client Success & Sales Account Manager Retail/Sales $ 57000 - $ 63000 / Year location_on Nanuet, New York work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...
- West Nyack, NY (5 miles from Monsey, NY)
- 12 days ago
- West Nyack, NY (5 miles from Monsey, NY)
- 12 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Retail Customer Service Supervisor
- Wayne, NJ (14 miles from Monsey, NY)
- 14 days ago
- Wayne, NJ (14 miles from Monsey, NY)
- 14 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for Monsey, NY
Moving to Monsey, NY? Find some basic demographic data about Monsey, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Monsey, NY
Highest Education Level
Customer Service Managers in Monsey, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »