Call Center Representative Jobs in Monsey, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Contact Center Representative - Remote, Pacific/Mountain
- Parsippany, NJ (24 miles from Monsey, NY)
- 2 days ago
- Parsippany, NJ (24 miles from Monsey, NY)
- 2 days ago
Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been...
Remote WorkQuality Assurance Specialist (Call Center)
- Wayne, NJ (14 miles from Monsey, NY)
- 9 days ago
- Wayne, NJ (14 miles from Monsey, NY)
- 9 days ago
Required Experience: High School diploma or GED and a minimum of 3 years Call Center experience. Prior Quality Assurance experience from a banking environment preferred....
Call Center Customer Service Representative
- West Nyack, NY (5 miles from Monsey, NY)
- 10 days ago
- West Nyack, NY (5 miles from Monsey, NY)
- 10 days ago
Call Center Customer Service Representative West Nyack, NY 10994, USA Posted 2 minutes ago Company Description A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked...
Anticipated Client Support Specialist
- Wayne, NJ (14 miles from Monsey, NY)
- 11 days ago
- Wayne, NJ (14 miles from Monsey, NY)
- 11 days ago
Anticipated Client Support Specialist JobID: 4173 Position Type: Technology/Technology Support Specialist Date Posted: 6/24/2025 Location: Administration District Central Office Date Available:...
- Hackensack, NJ (16 miles from Monsey, NY)
- 15 days ago
- Hackensack, NJ (16 miles from Monsey, NY)
- 15 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted...
- Hackensack, NJ (16 miles from Monsey, NY)
- 18 days ago
- Hackensack, NJ (16 miles from Monsey, NY)
- 18 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted...
- Nanuet, NY (4 miles from Monsey, NY)
- 24 days ago
- Nanuet, NY (4 miles from Monsey, NY)
- 24 days ago
To assist existing and potential members with their telephone and internet requests; explains services, responds to problems, and directs phone calls to the appropriate area. Requirements Assists...
Financial Call Center Representative
- Clifton, NJ (16 miles from Monsey, NY)
- 24 days ago
- Clifton, NJ (16 miles from Monsey, NY)
- 24 days ago
Center Representative to join the team ASAP....
Remote Work- Hawthorne, NY (14 miles from Monsey, NY)
- 30+ days ago
- Hawthorne, NY (14 miles from Monsey, NY)
- 30+ days ago
Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating...
- Mahwah, NJ (5 miles from Monsey, NY)
- 45+ days ago
- Mahwah, NJ (5 miles from Monsey, NY)
- 45+ days ago
We are looking for an ambitious, career-minded professional to join our client relations/inside sales team. The right individual will help develop service territories by targeting existing and...
- Paterson, NJ (15 miles from Monsey, NY)
- 45+ days ago
- Paterson, NJ (15 miles from Monsey, NY)
- 45+ days ago
St. Joseph's Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization's outstanding physicians, superb nurses, and...
- Bronx, NY (22 miles from Monsey, NY)
- 60+ days ago
- Bronx, NY (22 miles from Monsey, NY)
- 60+ days ago
Impact Supports Bank performance, profitability and reputation by ensuring excellent customer service and an efficient online presence. Responsibilities Provides customer sales and service by...
Call Center Representative / Patient Engagement Advocate
- White Plains, NY (17 miles from Monsey, NY)
- 90+ days ago
- White Plains, NY (17 miles from Monsey, NY)
- 90+ days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkCall Center Representative / Patient Engagement Advocate (Temp-to-Perm)
- White Plains, NY (17 miles from Monsey, NY)
- 90+ days ago
- White Plains, NY (17 miles from Monsey, NY)
- 90+ days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkDemographic Data for Monsey, NY
Moving to Monsey, NY? Find some basic demographic data about Monsey, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Monsey, NY
Highest Education Level
Call Center Representatives in Monsey, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »