Customer Service Manager Jobs in Farmingdale, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Stamford, CT (22 miles from Farmingdale, NY)
- 1 day ago
- Stamford, CT (22 miles from Farmingdale, NY)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Regional Senior Manager, Client Services
- Port Chester, NY (23 miles from Farmingdale, NY)
- 2 days ago
- Port Chester, NY (23 miles from Farmingdale, NY)
- 2 days ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
Customer Success Manager - Trade/HVO/Executive
- Port Chester, NY (23 miles from Farmingdale, NY)
- 2 days ago
- Port Chester, NY (23 miles from Farmingdale, NY)
- 2 days ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
Customer Service Coordinator, Corporate
- Babylon, NY (6 miles from Farmingdale, NY)
- 2 days ago
- Babylon, NY (6 miles from Farmingdale, NY)
- 2 days ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Community Solutions Customer Experience Manager
- Stamford, CT (22 miles from Farmingdale, NY)
- 2 days ago
- Stamford, CT (22 miles from Farmingdale, NY)
- 2 days ago
JOB SUMMARY Responsible for understanding the overall user experience strategy and crafting business cases in order to align Spectrum Community Solutions (SCS) and the greater Charter enterprise....
Relationship Manager, Client Services (Hybrid)
- Edgewood, NY (10 miles from Farmingdale, NY)
- 3 days ago
- Edgewood, NY (10 miles from Farmingdale, NY)
- 3 days ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
Remote WorkManager Client Services (Hybrid)
- Edgewood, NY (10 miles from Farmingdale, NY)
- 4 days ago
- Edgewood, NY (10 miles from Farmingdale, NY)
- 4 days ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
Remote Work- Valley Stream, NY (14 miles from Farmingdale, NY)
- 4 days ago
- Valley Stream, NY (14 miles from Farmingdale, NY)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
- Port Chester, NY (23 miles from Farmingdale, NY)
- 6 days ago
- Port Chester, NY (23 miles from Farmingdale, NY)
- 6 days ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
- Lynbrook, NY (13 miles from Farmingdale, NY)
- 7 days ago
- Lynbrook, NY (13 miles from Farmingdale, NY)
- 7 days ago
Deliver Exceptional Client Care: Join Carefree Air as a Customer Service Account Manager! Job OverviewCarefree Air, a leader in HVAC Mechanical Services in the Long Island area, is seeking a...
- Brentwood, NY (10 miles from Farmingdale, NY)
- 7 days ago
- Brentwood, NY (10 miles from Farmingdale, NY)
- 7 days ago
We are currently recruiting for a Customer Services Manager to join our Eastern team based in Brentwood, Essex....
- Huntington Station, NY (6 miles from Farmingdale, NY)
- 8 days ago
- Huntington Station, NY (6 miles from Farmingdale, NY)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Harrison, NY (22 miles from Farmingdale, NY)
- 9 days ago
- Harrison, NY (22 miles from Farmingdale, NY)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Melville, NY (3 miles from Farmingdale, NY)
- 10 days ago
- Melville, NY (3 miles from Farmingdale, NY)
- 10 days ago
Our Melville Store has an immediate need for a FT Customer Service Manager....
Customer Service Supervisor - Full Time
- Commack, NY (10 miles from Farmingdale, NY)
- 12 days ago
- Commack, NY (10 miles from Farmingdale, NY)
- 12 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Demographic Data for Farmingdale, NY
Moving to Farmingdale, NY? Find some basic demographic data about Farmingdale, NY below.
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Salary for Customer Service Manager Jobs in Farmingdale, NY
Highest Education Level
Customer Service Managers in Farmingdale, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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