Call Center Representative Jobs in Farmingdale, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service Call Center Representative-2347115
- Waste Management
- West Babylon, NY (3 miles from Farmingdale, NY)
- 19 hours ago
- West Babylon, NY (3 miles from Farmingdale, NY)
- 19 hours ago
Demonstrates ownership of the customer issue by providing one call resolution: o Makes every reasonable attempt to resolve the customers issue and exhausts all other solutions before escalating the...
In Person- Teachers Federal Credit Union
- Hauppauge, NY (14 miles from Farmingdale, NY)
- 1 day ago
- Hauppauge, NY (14 miles from Farmingdale, NY)
- 1 day ago
Summary: The Call Center Representative serves as the first point of contact for incoming calls, establishing new membership accounts, deposit accounts, and lending products while maintaining daily...
In Person- Parker Jewish Institute for Health Care and Rehabilitation
- Garden City, NY (10 miles from Farmingdale, NY)
- 4 days ago
- Garden City, NY (10 miles from Farmingdale, NY)
- 4 days ago
Call Center Technician-EMT Now hiring for a full time role! The Parker Jewish Institute, located in New Hyde Park, NY is seeking EMTs to join our new program, the Alternated 911 program, to serve...
In PersonCall Center Representative - VIVOHealth
- Northwell Health
- New Hyde Park, NY (12 miles from Farmingdale, NY)
- 5 days ago
- New Hyde Park, NY (12 miles from Farmingdale, NY)
- 5 days ago
Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...
In PersonHealthcare Call Center Representative (temporary) - Epic experience
- Northwell Health
- Garden City, NY (10 miles from Farmingdale, NY)
- 6 days ago
- Garden City, NY (10 miles from Farmingdale, NY)
- 6 days ago
FlexStaff is seeking temporary Call Center Representatives for our client, a leading physical therapy provider with an extensive network of locations in the NYC Metropolitan area....
In Person Temporary- Spire Orthopedic Partners
- Great Neck, NY (14 miles from Farmingdale, NY)
- 13 days ago
- Great Neck, NY (14 miles from Farmingdale, NY)
- 13 days ago
Health care receptionist or call center experience preferred. HIPAA and other Insurance regulations, policies, and procedures....
In PersonCustomer Service Call Center Representative
- Waste Management
- West Babylon, NY (3 miles from Farmingdale, NY)
- 16 days ago
- West Babylon, NY (3 miles from Farmingdale, NY)
- 16 days ago
Demonstrates ownership of the customer issue by providing one call resolution: o Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating the...
In Person- Streamline Brands LLC
- Little Neck, NY (15 miles from Farmingdale, NY)
- 29 days ago
- Little Neck, NY (15 miles from Farmingdale, NY)
- 29 days ago
Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school,...
In Person- Streamline Brands LLC
- Melville, NY (3 miles from Farmingdale, NY)
- 45+ days ago
- Melville, NY (3 miles from Farmingdale, NY)
- 45+ days ago
Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school,...
In PersonClient Support Specialist - Greater Tri- State Area (REMOTE)
- Fidelity Investments
- Stamford, CT (22 miles from Farmingdale, NY)
- 90+ days ago
- Stamford, CT (22 miles from Farmingdale, NY)
- 90+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonCall Center representative (Bilingual - Spanish)
- Molly Maid
- Commack, NY (10 miles from Farmingdale, NY)
- 90+ days ago
- Commack, NY (10 miles from Farmingdale, NY)
- 90+ days ago
As a Call Center Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism....
In PersonDemographic Data for Farmingdale, NY
Moving to Farmingdale, NY? Find some basic demographic data about Farmingdale, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Farmingdale, NY
Highest Education Level
Call Center Representatives in Farmingdale, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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