Customer Service Manager Jobs in Albany, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Saratoga Springs, NY (21 miles from Albany, NY)
- 10 hours ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 10 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager FT
- Clifton Park, NY (7 miles from Albany, NY)
- 23 hours ago
- Clifton Park, NY (7 miles from Albany, NY)
- 23 hours ago
Store - ALBANY-CLIFTON PARK, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Job Order Number: DG0205211 Job Title: Client Services Manager Company: Sedgwick Location: Albany, NY Salary: Education: Information Not Provided Experience: Information Not Provided Hours:...
Store - ALBANY, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
- Albany, NY
- 17 days ago
- Albany, NY
- 17 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Customer Service Lead - Part-Time
- Colonie, NY (1 mile from Albany, NY)
- 17 days ago
- Colonie, NY (1 mile from Albany, NY)
- 17 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Latham Pool Products, Inc Careers - Customer Service Manager
- Latham, NY (1 mile from Albany, NY)
- 20 days ago
- Latham, NY (1 mile from Albany, NY)
- 20 days ago
Coordinates assignment of all daily activities between teams and Customer Service Managers for continuous throughput to production....
- Latham, NY (1 mile from Albany, NY)
- 21 days ago
- Latham, NY (1 mile from Albany, NY)
- 21 days ago
Coordinates assignment of all daily activities between teams and Customer Service Managers for continuous throughput to production....
- Latham, NY (1 mile from Albany, NY)
- 26 days ago
- Latham, NY (1 mile from Albany, NY)
- 26 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Albany, NY
- 45+ days ago
- Albany, NY
- 45+ days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
Senior Customer Success Manager
- Berlin, NY (24 miles from Albany, NY)
- 45+ days ago
- Berlin, NY (24 miles from Albany, NY)
- 45+ days ago
Senior Customer Success Manager (in Minneapolis-Saint Paul) About Staffbase We inspire people to achieve great things together. Our mission is to help organizations unlock the power of...
Part Time Nights and Weekends Customer Experience Manager
- Clifton Park, NY (7 miles from Albany, NY)
- 45+ days ago
- Clifton Park, NY (7 miles from Albany, NY)
- 45+ days ago
Store - ALBANY-CLIFTON PARK, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Latham, NY (1 mile from Albany, NY)
- 60+ days ago
- Latham, NY (1 mile from Albany, NY)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Albany, NY
Highest Education Level
Customer Service Managers in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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