Customer Service Manager Jobs in Albany, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator - 001626
- Clifton Park, NY (7 miles from Albany, NY)
- 2 hours ago
- Clifton Park, NY (7 miles from Albany, NY)
- 2 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
center experience and prior dispatcher experience is preferable....
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
Senior Client Success Manager Company: Citeline Location: Remote, United States Date Posted: Aug 6, 2025 Employment Type: Full Time Job ID: R-1380 Description About Citeline & Evaluate: Citeline &...
Client Services Manager - Business Development - Northeast territory
- Albany, NY
- 1 day ago
- Albany, NY
- 1 day ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERES A PLACE FOR YOU HERE...
Remote WorkIndustry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Retail Customer Service Supervisor
- Glenmont, NY (10 miles from Albany, NY)
- 3 days ago
- Glenmont, NY (10 miles from Albany, NY)
- 3 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Customer Experience Manager Part Time
- Saratoga Springs, NY (21 miles from Albany, NY)
- 4 days ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 4 days ago
Store - Saratoga Springs, NY $16.50/hr Open Availability required, nights and weekends required Deliver a customer centric shopping experience by managing and delivering effective front-end...
- Selkirk, NY (14 miles from Albany, NY)
- 6 days ago
- Selkirk, NY (14 miles from Albany, NY)
- 6 days ago
Responsibilities of the Customer Service Manager include, but are not limited to: Profit and loss of the facility and supervision of the inside sales team Respond to customer inquiries regarding products...
- Malta, NY (18 miles from Albany, NY)
- 8 days ago
- Malta, NY (18 miles from Albany, NY)
- 8 days ago
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Client Success Manager working onsite in Malta, NY. you’ll be a part of...
HVAC Customer Service Coordinator
- Clifton Park, NY (7 miles from Albany, NY)
- 9 days ago
- Clifton Park, NY (7 miles from Albany, NY)
- 9 days ago
HVAC Truck Based Customer Support Coordinator Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the...
- Latham, NY (1 mile from Albany, NY)
- 9 days ago
- Latham, NY (1 mile from Albany, NY)
- 9 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're...
Drive weekly meetings with call center management of other call centers and regularly attends configuration/grooming sessions for new systems and software....
Senior Staff Customer Success Manager, Netherlands (R3728)
- Amsterdam, NY (22 miles from Albany, NY)
- 16 days ago
- Amsterdam, NY (22 miles from Albany, NY)
- 16 days ago
Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Albany, NY
Highest Education Level
Customer Service Managers in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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