Customer Service Manager Jobs in Rio Rancho, NM
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Supervisor Customer Service - ABQ
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 22 hours ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 22 hours ago
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 3 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 3 days ago
Come Grow with Us! Vitality Works mission is to create efficacious and therapeutic herbal, vitamin and nutraceutical supplements to help people get and stay well. While the FDA defines minimum...
Customer Service Coordinator / CSC Urgent Care
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 5 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 5 days ago
Overview Join our team as a variable shift, full-time, Urgent Care Customer Service Coordinator (CSC) in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare...
Customer Service Lead NM, Job 375.25
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 11 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 11 days ago
$17.50 - $22.50 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Customer Service Coordinator/Office Assistant
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 11 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 11 days ago
Company Description Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions...
Salary Not Available Position range in Albuquerque MSA $67k - $155k Per Year Supervisor, Member Services (Remote) Molina Healthcare Occupation: Chief Executives Location: Rio Rancho, NM - 87144...
Customer Experience Manager - Full Time
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 12 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 12 days ago
Store - ALB Albuquerque Hills, NM Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Store - ALBQ-RIO RANCHO, NMDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 27 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 27 days ago
Labatt Food Service is seeking a high energy, customer focused, motivated account manager who wants to build a career representing Labatt in supplying food to restaurant chains and independent...
Retail Customer Service Supervisor
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 27 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 27 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service Coordinator / CSC Pain Management
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 30+ days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 30+ days ago
Overview Join our team as a day shift, PRN, Pain Management Customer Service Coordinator (CSC) in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better...
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 60+ days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 60+ days ago
Who we are: AerSale is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and...
Customer Care Coordinator - LHM Casa Chevrolet Service Dept
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 60+ days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 60+ days ago
Customer Care Coordinator - LHM Casa Chevrolet Service Dept 7201 Lomas Blvd NE, Albuquerque, NM 87110, USA Req #6572 Wednesday, April 9, 2025 About Asbury Larry H Miller Automotive Group is part...
Lead Customer Service Coordinator
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 60+ days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 60+ days ago
Overview Join our team as a day shift, full-time, Admitting - ER&OP Registration Lead Customer Service Coordinator in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make...
Customer Service Coordinator Lead
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 90+ days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 90+ days ago
Overview Join our team as a day shift, full-time, Urgent Care Clinic Customer Service Coordinator Lead in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare...
Demographic Data for Rio Rancho, NM
Moving to Rio Rancho, NM? Find some basic demographic data about Rio Rancho, NM below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Rio Rancho, NM
Highest Education Level
Customer Service Managers in Rio Rancho, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »