Customer Service Manager Jobs in Rio Rancho, NM
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Defined Fitness
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 11 hours ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 11 hours ago
The Customer Service Manager is the "Driver" of the club’s atmosphere and financial integrity....
In PersonDirector, Client Service Operations
- Fidelity Investments
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 4 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 4 days ago
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Are you passionate about improving how work happens and helping teams succeed? Do you enjoy...
In PersonREMOTE Account Manager FT - Client Services & Project Management
- Unitas PPO Solutions
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 8 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 8 days ago
un REMOTE Account Manager FT - Client Services & Project Management Unitas PPO Solutions compensation: 42,000 annual plus PTO and Paid Benefits employment type: job title: REMOTE Account Manager...
RemoteManager, Client Service Operations
- Fidelity Investments
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 12 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 12 days ago
Job Description: The Role Dened Contribution, Non-Qualified and HSA knowledge and experience required. As the main operational contact for benefits administrators, you collaborate with your...
In PersonCustomer Service Coordinator / CSC - Multiple Locations
- Lovelace Health System
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 12 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 12 days ago
Overview Join Lovelace Medical Group as a full-time, variable shift Customer Service Coordinator (CSC) in Albuquerque, NM. Specialties hiring: Gastroenterology Plastic Surgery Why Join Us? Thrive...
In PersonAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonSenior Director of Client Services - School Finance
- Vertex Education
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 27 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 27 days ago
Be the one who makes a difference! At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education...
In PersonCustomer Experience Manager - Full-time
- Michaels Stores
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 45+ days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 45+ days ago
Store - ALB Albuquerque Hills, NM Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Full TimeCustomer Experience Manager FT
- Michaels Stores
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 60+ days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 60+ days ago
Store - ALBQ-ALAMEDA, NMDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonDemographic Data for Rio Rancho, NM
Moving to Rio Rancho, NM? Find some basic demographic data about Rio Rancho, NM below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Rio Rancho, NM
Highest Education Level
Customer Service Managers in Rio Rancho, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »