Customer Service Manager Jobs in New Mexico
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
The Customer Service Manager is the "Driver" of the club’s atmosphere and financial integrity....
In PersonDirector, Client Service Operations
- Fidelity Investments
- Albuquerque, NM
- 4 days ago
- Albuquerque, NM
- 4 days ago
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Are you passionate about improving how work happens and helping teams succeed? Do you enjoy...
In PersonREMOTE Account Manager FT - Client Services & Project Management
- Unitas PPO Solutions
- Albuquerque, NM
- 8 days ago
- Albuquerque, NM
- 8 days ago
un REMOTE Account Manager FT - Client Services & Project Management Unitas PPO Solutions compensation: 42,000 annual plus PTO and Paid Benefits employment type: job title: REMOTE Account Manager...
RemoteRole Summary Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign is looking for a...
In PersonManager, Client Service Operations
- Fidelity Investments
- Albuquerque, NM
- 12 days ago
- Albuquerque, NM
- 12 days ago
Job Description: The Role Dened Contribution, Non-Qualified and HSA knowledge and experience required. As the main operational contact for benefits administrators, you collaborate with your...
In PersonCustomer Service Coordinator / CSC - Multiple Locations
- Lovelace Health System
- Albuquerque, NM
- 12 days ago
- Albuquerque, NM
- 12 days ago
Overview Join Lovelace Medical Group as a full-time, variable shift Customer Service Coordinator (CSC) in Albuquerque, NM. Specialties hiring: Gastroenterology Plastic Surgery Why Join Us? Thrive...
In PersonExperienced Call Center Client Services Manager
- MCI Careers
- Mesilla, NM
- 13 days ago
- Mesilla, NM
- 13 days ago
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonPart Time Customer Experience Manager
- Michaels Stores
- Las Cruces, NM
- 16 days ago
- Las Cruces, NM
- 16 days ago
Store -LAS CRUCES, NM Must be able to work weekends and weekdays* Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead...
In Person Part TimeREQUIRED QUALIFICATIONS Minimum of 3 years of call center experience or 1 year in a supervisory role. Associates degree or equivalent combination of education and experience....
In PersonAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Schneider National, Inc.
- Carlsbad, NM
- 23 days ago
- Carlsbad, NM
- 23 days ago
Job overview: Schneider is seeking a Customer Service Coordinator in Carlsbad to be on-site at a customer location and act as a liaison between Schneider and the customer. The Customer Service...
In PersonSenior Director of Client Services - School Finance
- Vertex Education
- Albuquerque, NM
- 27 days ago
- Albuquerque, NM
- 27 days ago
Be the one who makes a difference! At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education...
In PersonLOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonBashas' Title: Dine' Customer Service Team Lead Date: 04/14/2026 Job ID: 14643 Relocation: No Degree: Not Specified Salary: Job Types: Customer Service Employment Type: Location: Shiprock, NM Job...
In PersonCustomer Experience Manager - Full-time
- Michaels Stores
- Albuquerque, NM
- 45+ days ago
- Albuquerque, NM
- 45+ days ago
Store - ALB Albuquerque Hills, NM Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Full TimeDemographic Data for New Mexico
Moving to New Mexico? Find some basic demographic data about New Mexico below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in New Mexico
Highest Education Level
Customer Service Managers in New Mexico offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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