Customer Service Manager Jobs in New Mexico
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
REQUIRED QUALIFICATIONS Minimum of 3-years call center management experience Associate's degree or equivalent combination of education and relevant work experience Exceptional interpersonal & communication...
Customer Service Coordinator Job ID 227397 Posted 08-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
Who we are: AerSale is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and...
Overview J oin our team as a day shift, full-time, Obstetrics and Gynecology (OB/GYN) Customer Service Coordinator (CSC) in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and...
Overview Join our team as a day shift, full-time, Family Practice Customer Service Coordinator (CSC) in Roswell, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better...
Overview Join our team as a day shift, full-time, Medical Oncology Customer Service Coordinator (CSC) in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare...
Overview Join our team as a day shift, full-time, Cardiology Customer Service Coordinator (CSC) in Roswell, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive:...
Customer Service Coordinator / CSC General Surgery
- Albuquerque, NM
- 10 days ago
- Albuquerque, NM
- 10 days ago
Overview Join our team as a day shift, full-time, General Surgery Customer Service Coordinator (CSC) in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare...
Call Center Client Account Manager I Join to apply for the Call Center Client Account Manager I role at Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company...
REQUIRED QUALIFICATIONS Minimum of 3 years of call center experience or 1 year in a supervisory role. Associates degree or equivalent combination of education and experience....
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Come Grow with Us! Vitality Works mission is to create efficacious and therapeutic herbal, vitamin and nutraceutical supplements to help people get and stay well. While the FDA defines minimum...
Demographic Data for New Mexico
Moving to New Mexico? Find some basic demographic data about New Mexico below.
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Salary for Customer Service Manager Jobs in New Mexico
Highest Education Level
Customer Service Managers in New Mexico offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Bank Deposits
- Call Center Management
- Customer Success
- Zendesk
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Strategy Development
- Account Management
- Customer Relations
- Friendliness
- Telephone Skills
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Spanish
- Inventory Management
- English
- Team Building
- Policy Development
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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