Call Center Representative Jobs in Rio Rancho, NM
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 23 hours ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 23 hours ago
Overview Now hiring a Call Center Representative-Health Plan Responsible for providing customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient...
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 7 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 7 days ago
Overview SMS is hiring a Part-Time/After Hours Call Center Technician to work on the C4 contract at Kirtland AFB in New Mexico. This Tier 0 service desk position is responsible for answering and...
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 10 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 10 days ago
JOB CATEGORY: CALL CENTER / ADMINISTRATION POSITION SUMMARY: This position serves as a liaison between PMS and our current and potential health center customers. Performs a variety of duties...
Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 10 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 10 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote Work- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 17 days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 17 days ago
JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION POSITION SUMMARY: We are seeking a dedicated and compassionate Contact Center Agent to join our team. The Contact Center Agent will...
- Los Ranchos de Albuquerque, NM (11 miles from Rio Rancho, NM)
- 17 days ago
- Los Ranchos de Albuquerque, NM (11 miles from Rio Rancho, NM)
- 17 days ago
Description Answer various member inquiries and questions regarding the products and services offered. Communicate with members primarily via telephone however some communications by fax, mail, or...
Contact Center Representative/Hospital Operator
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 45+ days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 45+ days ago
call center experience preferred and/or is currently demonstrating customer service skills, meeting current department metric and attendance guidelines within department....
Work-at-Home Call Center Agent
- Kirtland AFB, NM (18 miles from Rio Rancho, NM)
- 45+ days ago
- Kirtland AFB, NM (18 miles from Rio Rancho, NM)
- 45+ days ago
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Remote Contact Center Representative
- Kirtland AFB, NM (18 miles from Rio Rancho, NM)
- 45+ days ago
- Kirtland AFB, NM (18 miles from Rio Rancho, NM)
- 45+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkRemote Bilingual Call Center Representative Spanish-English
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 60+ days ago
- Albuquerque, NM (14 miles from Rio Rancho, NM)
- 60+ days ago
We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....
Remote WorkDemographic Data for Rio Rancho, NM
Moving to Rio Rancho, NM? Find some basic demographic data about Rio Rancho, NM below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Rio Rancho, NM
Highest Education Level
Call Center Representatives in Rio Rancho, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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