Customer Service Manager Jobs in Princeton, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Edison, NJ (17 miles from Princeton, NJ)
- 4 hours ago
- Edison, NJ (17 miles from Princeton, NJ)
- 4 hours ago
Salary Range $83,740-$110,880 Position Overview The Customer Experience Manager owns the business side of the relationship with Tier 2 and 3 customers in the region. The position builds working...
Customer Service Lead - Part-Time
- North Brunswick, NJ (10 miles from Princeton, NJ)
- 15 hours ago
- North Brunswick, NJ (10 miles from Princeton, NJ)
- 15 hours ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Bridgewater, NJ (15 miles from Princeton, NJ)
- 3 days ago
- Bridgewater, NJ (15 miles from Princeton, NJ)
- 3 days ago
Client Services Coordinator Job Details Job Location New Jersey Office of Norris McLaughlin PA - Bridgewater, NJ Salary Range $55000.00 - $65000.00 Salary Description Primary Responsibilities:...
Food Access &Client; Services Manager
- Lawrence Township, NJ (7 miles from Princeton, NJ)
- 4 days ago
- Lawrence Township, NJ (7 miles from Princeton, NJ)
- 4 days ago
Objective HomeFront is seeking a strong leader with passion, dedication, and a deep commitment to advancing food security and resource equity for our community's most vulnerable families. This...
Fulltime Customer Experience Manager Michaels Feasterville Pa 19053
- Feasterville Trevose, PA (22 miles from Princeton, NJ)
- 6 days ago
- Feasterville Trevose, PA (22 miles from Princeton, NJ)
- 6 days ago
Store - PHI-FEASTERVILLE, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- New Brunswick, NJ (13 miles from Princeton, NJ)
- 9 days ago
- New Brunswick, NJ (13 miles from Princeton, NJ)
- 9 days ago
Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace...
- Langhorne, PA (18 miles from Princeton, NJ)
- 10 days ago
- Langhorne, PA (18 miles from Princeton, NJ)
- 10 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
- Somerset, NJ (11 miles from Princeton, NJ)
- 11 days ago
- Somerset, NJ (11 miles from Princeton, NJ)
- 11 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Senior Director, Client Services
- Trenton, NJ (11 miles from Princeton, NJ)
- 12 days ago
- Trenton, NJ (11 miles from Princeton, NJ)
- 12 days ago
What You Bring To The Role Minimum Requirements: Bachelor's degree in Business Administration, Management, or a related field Minimum of 10 years of experience in customer service management, with at...
- Freehold, NJ (21 miles from Princeton, NJ)
- 13 days ago
- Freehold, NJ (21 miles from Princeton, NJ)
- 13 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Logistics & Customer Service Coordinator
- Croydon, PA (23 miles from Princeton, NJ)
- 14 days ago
- Croydon, PA (23 miles from Princeton, NJ)
- 14 days ago
Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make...
- Bound Brook, NJ (14 miles from Princeton, NJ)
- 15 days ago
- Bound Brook, NJ (14 miles from Princeton, NJ)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Clark, NJ (24 miles from Princeton, NJ)
- 15 days ago
- Clark, NJ (24 miles from Princeton, NJ)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Customer Service Coordinator II
- Monroe Township, NJ (13 miles from Princeton, NJ)
- 21 days ago
- Monroe Township, NJ (13 miles from Princeton, NJ)
- 21 days ago
Metrics Include IRT service, cost, quality and one call resolution for dedicated email boxes....
Customer Experience Manager - 8029 Freehold
- Freehold, NJ (21 miles from Princeton, NJ)
- 23 days ago
- Freehold, NJ (21 miles from Princeton, NJ)
- 23 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Demographic Data for Princeton, NJ
Moving to Princeton, NJ? Find some basic demographic data about Princeton, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Princeton, NJ
Highest Education Level
Customer Service Managers in Princeton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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