Customer Service Manager Jobs in Morristown, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- TJX
- East Hanover, NJ (7 miles from Morristown, NJ)
- 2 days ago
- East Hanover, NJ (7 miles from Morristown, NJ)
- 2 days ago
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Clifton, NJ (19 miles from Morristown, NJ)
- 4 days ago
- Clifton, NJ (19 miles from Morristown, NJ)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeSr. Coord, Customer Service Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Plainfield, NJ (11 miles from Morristown, NJ)
- 4 days ago
- Plainfield, NJ (11 miles from Morristown, NJ)
- 4 days ago
General Information Job ID ATR62517 Posting Job Title Sr. Coord, Customer Service Locations NJ S Plainfield Employment Type Full Time Date Posted 28-May-2026 Relocation Support No Description &...
In PersonAbout FACE FOUNDRIE: FACE FOUNDRIE is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIE...
In PersonOverview/About Lumanity Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life-changing medicines. As a global strategic partner that brings together...
HybridAssociate Client Service Manager, Commercial Lines
- Gallagher
- Cranford, NJ (13 miles from Morristown, NJ)
- 7 days ago
- Cranford, NJ (13 miles from Morristown, NJ)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonOffice Administrator/ Customer service
- National Labor Strategies
- Little Ferry, NJ (23 miles from Morristown, NJ)
- 8 days ago
- Little Ferry, NJ (23 miles from Morristown, NJ)
- 8 days ago
un Office Administrator/ Customer service (Little Ferry) National Labor Strategies compensation: $20 per hour employment type: job title: Office Administrator We are currently seeking an organized...
In PersonCustomer Service Manager, Airport Customer Experience
- American Airlines
- Newark, NJ (17 miles from Morristown, NJ)
- 12 days ago
- Newark, NJ (17 miles from Morristown, NJ)
- 12 days ago
Location: Newark Intl Apt (EWR-TRML) Cities: Newark - NJ Requisition ID: 85790 This job will continue to be posted until at least 5/26/2026. If interested, please apply prior to this date. Intro...
In Person- BEUMER Group
- Franklin, NJ (23 miles from Morristown, NJ)
- 13 days ago
- Franklin, NJ (23 miles from Morristown, NJ)
- 13 days ago
Company DescriptionBEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range...
In Person- Manpower
- Florham Park, NJ (4 miles from Morristown, NJ)
- 14 days ago
- Florham Park, NJ (4 miles from Morristown, NJ)
- 14 days ago
Our client, a growing international distribution company, is seeking a Customer Service Representative (SAP / Order Management) to join their team. As a Customer Service Representative, you will...
In Person- Wawa
- Edison, NJ (19 miles from Morristown, NJ)
- 14 days ago
- Edison, NJ (19 miles from Morristown, NJ)
- 14 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonParts Customer Care Manager - Piscataway, NJ
- Foley Inc
- Piscataway, NJ (15 miles from Morristown, NJ)
- 14 days ago
- Piscataway, NJ (15 miles from Morristown, NJ)
- 14 days ago
JOB DESCRIPTION: Oversee daily parts counter operations, ensuring efficient service and issue resolution for internal and external customers Manage staffing schedules, including weekly/monthly...
In PersonCustomer Experience Manager-Part-Time
- Michaels Stores, Inc.
- Bedminster, NJ (13 miles from Morristown, NJ)
- 14 days ago
- Bedminster, NJ (13 miles from Morristown, NJ)
- 14 days ago
Store - NWK-FLEMINGTON, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Hobby Lobby
- Iselin, NJ (17 miles from Morristown, NJ)
- 16 days ago
- Iselin, NJ (17 miles from Morristown, NJ)
- 16 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In Person- LHH
- Piscataway, NJ (15 miles from Morristown, NJ)
- 19 days ago
- Piscataway, NJ (15 miles from Morristown, NJ)
- 19 days ago
Job Title: Customer Service Supervisor Location: Piscataway, NJ Type of Employment: Permanent In Office/Hybrid/Remote: In Office Salary: $75,000 - 95,000 Job Summary: LHH is partnering with a...
HybridDemographic Data for Morristown, NJ
Moving to Morristown, NJ? Find some basic demographic data about Morristown, NJ below.
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Salary for Customer Service Manager Jobs in Morristown, NJ
Highest Education Level
Customer Service Managers in Morristown, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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