Call Center Representative Jobs in Morristown, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- PeopleShare by PROMAN
- Whippany, NJ (4 miles from Morristown, NJ)
- 5 days ago
- Whippany, NJ (4 miles from Morristown, NJ)
- 5 days ago
PeopleShare is seeking a dedicated Call Center Specialist to join a growing healthcare support team in Whippany, NJ. This role is ideal for someone who thrives in a fastpaced environment,...
In Person- Family Dollar
- Roseland, NJ (10 miles from Morristown, NJ)
- 21 days ago
- Roseland, NJ (10 miles from Morristown, NJ)
- 21 days ago
EchoStar Keyword Location Search view all jobs Call Center Representative - Career Growth Roseland, NJ Posted 2 days ago Apply Now Summary Base Pay: $43,000/yr On-Target Earnings: $70,000 ($20.50/hr...
In PersonCall Center Representative - Career Growth
- EchoStar
- Roseland, NJ (10 miles from Morristown, NJ)
- 26 days ago
- Roseland, NJ (10 miles from Morristown, NJ)
- 26 days ago
Summary Base Pay: $43,000/yr On-Target Earnings: $70,000 ($20.50/hr with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where...
In Person- Butler America
- Clifton, NJ (19 miles from Morristown, NJ)
- 30+ days ago
- Clifton, NJ (19 miles from Morristown, NJ)
- 30+ days ago
Job Order Number: DF0690190 Job Title: Call Center Representative Company: Butler America Location: Clifton, NJ Salary: Education: Information Not Provided Experience: Information Not Provided Hours...
In Person- Aaron's Inc
- Florham Park, NJ (4 miles from Morristown, NJ)
- 30+ days ago
- Florham Park, NJ (4 miles from Morristown, NJ)
- 30+ days ago
KANSASWORKS Select Language Abkhaz Acehnese Acholi Afar Afrikaans Albanian Alur Amharic Arabic Armenian Assamese Avar Awadhi Aymara Azerbaijani Balinese Baluchi Bambara Baoule Bashkir Basque Batak...
In Person- Butler Technical Group
- Clifton, NJ (19 miles from Morristown, NJ)
- 30+ days ago
- Clifton, NJ (19 miles from Morristown, NJ)
- 30+ days ago
Call Center Representative Location: Clifton, NJ (07014) Job ID: #72434 Pay Range: $19-21 Description: Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs...
In PersonClient Support Specialist - Greater New Jersey Area (REMOTE)
- Fidelity Investments
- Paramus, NJ (24 miles from Morristown, NJ)
- 45+ days ago
- Paramus, NJ (24 miles from Morristown, NJ)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonContact Center Representative - Edison
- Hackensack University Medical Center
- Edison, NJ (18 miles from Morristown, NJ)
- 45+ days ago
- Edison, NJ (18 miles from Morristown, NJ)
- 45+ days ago
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a...
In PersonClient Support Specialist Greater New Jersey Area (REMOTE)
- Fidelity
- Jersey City, NJ (22 miles from Morristown, NJ)
- 90+ days ago
- Jersey City, NJ (22 miles from Morristown, NJ)
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Millburn,...
In PersonDemographic Data for Morristown, NJ
Moving to Morristown, NJ? Find some basic demographic data about Morristown, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Morristown, NJ
Highest Education Level
Call Center Representatives in Morristown, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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