Call Center Representative Jobs in Morristown, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative/CSR
- Edison, NJ (18 miles from Morristown, NJ)
- moments ago
- Edison, NJ (18 miles from Morristown, NJ)
- moments ago
Call Center Representative/CSR Location: Edison, New Jersey 8817 Duration: 4+ Months, Contract Shift Details: Monday-Wednesday, Friday-Saturday (Sunday and Thursday off) 8am-4:30pm OR Monday, Wednesday...
Call Center Representative, Client Pod
- Iselin, NJ (17 miles from Morristown, NJ)
- 23 hours ago
- Iselin, NJ (17 miles from Morristown, NJ)
- 23 hours ago
This remote US-based role of Participant Recruiter is critical to the success of our clients research studies. The focus is on recruiting qualified participants while ensuring seamless...
Remote WorkCall Center Representative (Temporary)
- Newark, NJ (17 miles from Morristown, NJ)
- 1 day ago
- Newark, NJ (17 miles from Morristown, NJ)
- 1 day ago
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote WorkRequirements for Call Center Representative s: Call center experience a plus * Basic computer skills * Good phone etiquette * MUST have good Phone Etiquette #IND8 PeopleShare is the leading Staffing...
Quality Assurance Specialist (Call Center)
- Wayne, NJ (17 miles from Morristown, NJ)
- 7 days ago
- Wayne, NJ (17 miles from Morristown, NJ)
- 7 days ago
Required Experience: High School diploma or GED and a minimum of 3 years Call Center experience. Prior Quality Assurance experience from a banking environment preferred....
Anticipated Client Support Specialist
- Wayne, NJ (17 miles from Morristown, NJ)
- 9 days ago
- Wayne, NJ (17 miles from Morristown, NJ)
- 9 days ago
Anticipated Client Support Specialist JobID: 4173 Position Type: Technology/Technology Support Specialist Date Posted: 6/24/2025 Location: Administration District Central Office Date Available:...
- Newark, NJ (17 miles from Morristown, NJ)
- 9 days ago
- Newark, NJ (17 miles from Morristown, NJ)
- 9 days ago
Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jerseys health solutions leader driving innovations that improve...
Remote Work- Hackensack, NJ (24 miles from Morristown, NJ)
- 13 days ago
- Hackensack, NJ (24 miles from Morristown, NJ)
- 13 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted...
- Hackensack, NJ (24 miles from Morristown, NJ)
- 15 days ago
- Hackensack, NJ (24 miles from Morristown, NJ)
- 15 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted...
Senior Treasury Management Client Support Specialist 1
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 17 days ago
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 17 days ago
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar...
Contact Center Representative - Edison
- Edison, NJ (18 miles from Morristown, NJ)
- 19 days ago
- Edison, NJ (18 miles from Morristown, NJ)
- 19 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in...
Contact Center Representative (Iselin, New Jersey Office - Hybrid)
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 19 days ago
- Woodbridge, NJ (18 miles from Morristown, NJ)
- 19 days ago
Contact Center Representative (Iselin, New Jersey Office - Hybrid) WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you...
Pharmacy Tech Support / Call Center Representative (Remote)
- Newark, NJ (17 miles from Morristown, NJ)
- 20 days ago
- Newark, NJ (17 miles from Morristown, NJ)
- 20 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkFinancial Call Center Representative
- Clifton, NJ (19 miles from Morristown, NJ)
- 21 days ago
- Clifton, NJ (19 miles from Morristown, NJ)
- 21 days ago
Center Representative to join the team ASAP....
Remote Work- Newark, NJ (17 miles from Morristown, NJ)
- 26 days ago
- Newark, NJ (17 miles from Morristown, NJ)
- 26 days ago
WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our communities so they can fully thrive. Careers with WSFS...
Demographic Data for Morristown, NJ
Moving to Morristown, NJ? Find some basic demographic data about Morristown, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Morristown, NJ
Highest Education Level
Call Center Representatives in Morristown, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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