Customer Service Manager Jobs in Freehold, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Edison, NJ (20 miles from Freehold, NJ)
- 2 hours ago
- Edison, NJ (20 miles from Freehold, NJ)
- 2 hours ago
Salary Range $83,740-$110,880 Position Overview The Customer Experience Manager owns the business side of the relationship with Tier 2 and 3 customers in the region. The position builds working...
Customer Service Lead - Part-Time
- North Brunswick, NJ (17 miles from Freehold, NJ)
- 13 hours ago
- North Brunswick, NJ (17 miles from Freehold, NJ)
- 13 hours ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Food Access &Client; Services Manager
- Lawrence Township, NJ (22 miles from Freehold, NJ)
- 4 days ago
- Lawrence Township, NJ (22 miles from Freehold, NJ)
- 4 days ago
Objective HomeFront is seeking a strong leader with passion, dedication, and a deep commitment to advancing food security and resource equity for our community's most vulnerable families. This...
- New Brunswick, NJ (19 miles from Freehold, NJ)
- 9 days ago
- New Brunswick, NJ (19 miles from Freehold, NJ)
- 9 days ago
Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace...
- Somerset, NJ (22 miles from Freehold, NJ)
- 11 days ago
- Somerset, NJ (22 miles from Freehold, NJ)
- 11 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Senior Director, Client Services
- Trenton, NJ (23 miles from Freehold, NJ)
- 12 days ago
- Trenton, NJ (23 miles from Freehold, NJ)
- 12 days ago
What You Bring To The Role Minimum Requirements: Bachelor's degree in Business Administration, Management, or a related field Minimum of 10 years of experience in customer service management, with at...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Wall Township, NJ (12 miles from Freehold, NJ)
- 15 days ago
- Wall Township, NJ (12 miles from Freehold, NJ)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Wall Township, NJ (12 miles from Freehold, NJ)
- 15 days ago
- Wall Township, NJ (12 miles from Freehold, NJ)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Brick, NJ (16 miles from Freehold, NJ)
- 17 days ago
- Brick, NJ (16 miles from Freehold, NJ)
- 17 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Tinton Falls, NJ (14 miles from Freehold, NJ)
- 20 days ago
- Tinton Falls, NJ (14 miles from Freehold, NJ)
- 20 days ago
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related...
Customer Service Coordinator II
- Monroe Township, NJ (9 miles from Freehold, NJ)
- 21 days ago
- Monroe Township, NJ (9 miles from Freehold, NJ)
- 21 days ago
Metrics Include IRT service, cost, quality and one call resolution for dedicated email boxes....
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Hamilton, NJ (23 miles from Freehold, NJ)
- 23 days ago
- Hamilton, NJ (23 miles from Freehold, NJ)
- 23 days ago
Store - MAYS LANDING, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Home Delivery Customer Service Coordinator
- Cranbury, NJ (14 miles from Freehold, NJ)
- 24 days ago
- Cranbury, NJ (14 miles from Freehold, NJ)
- 24 days ago
Act as a liaison between stores and service providers to be responsive to customer needs and requests Develop and maintain a relationship with stores and customer service managers, and participate in...
Demographic Data for Freehold, NJ
Moving to Freehold, NJ? Find some basic demographic data about Freehold, NJ below.
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Salary for Customer Service Manager Jobs in Freehold, NJ
Highest Education Level
Customer Service Managers in Freehold, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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