Call Center Representative Jobs in Freehold, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative [17603]
- New Brunswick, NJ (19 miles from Freehold, NJ)
- 2 days ago
- New Brunswick, NJ (19 miles from Freehold, NJ)
- 2 days ago
Call Center Representative Job Location: New Brunswick, NJ - Hybrid (Must reside in NJ) Eligibility/Clearance: Must be authorized to work in the US Shifts: One position for the 8:30 AM - 5:00 PM shift...
- Trenton, NJ (23 miles from Freehold, NJ)
- 6 days ago
- Trenton, NJ (23 miles from Freehold, NJ)
- 6 days ago
Job Order Number: DE9940318 Job Title: Contact Center Representative Company: Intermountain Health Location: Trenton, NJ Salary: Education: Less Than High School Experience: None Hours: Duration:...
- Trenton, NJ (23 miles from Freehold, NJ)
- 8 days ago
- Trenton, NJ (23 miles from Freehold, NJ)
- 8 days ago
center experience preferred Bilingual Spanish is a plus Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available...
Talent Support Specialist (Call Center Rep)- (Bilingual Preferred)
- Iselin, NJ (23 miles from Freehold, NJ)
- 8 days ago
- Iselin, NJ (23 miles from Freehold, NJ)
- 8 days ago
About Allwork: AllWork is a leading freelancer management and payments platform. We specialize in efficiently managing and paying various types of freelancers for businesses, including hourly,...
Temporary Contact Call Center Associate
- Piscataway, NJ (23 miles from Freehold, NJ)
- 19 days ago
- Piscataway, NJ (23 miles from Freehold, NJ)
- 19 days ago
Job Summary: The IEEE Contact Center Associate will be responsible to service and troubleshooting IEEE Product & Service challenges presented by internal and external customers, including members,...
Child Support Call Center Agent
- Hightstown, NJ (11 miles from Freehold, NJ)
- 22 days ago
- Hightstown, NJ (11 miles from Freehold, NJ)
- 22 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Child Support Call Center Agent
- Hamilton, NJ (23 miles from Freehold, NJ)
- 30+ days ago
- Hamilton, NJ (23 miles from Freehold, NJ)
- 30+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Customer Service/Call Center Representative
- Manasquan, NJ (14 miles from Freehold, NJ)
- 60+ days ago
- Manasquan, NJ (14 miles from Freehold, NJ)
- 60+ days ago
Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger...
Senior Treasury Management Client Support Specialist
- Woodbridge, NJ (22 miles from Freehold, NJ)
- 90+ days ago
- Woodbridge, NJ (22 miles from Freehold, NJ)
- 90+ days ago
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar...
Demographic Data for Freehold, NJ
Moving to Freehold, NJ? Find some basic demographic data about Freehold, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Freehold, NJ
Highest Education Level
Call Center Representatives in Freehold, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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