Call Center Representative Jobs in Freehold, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist (Legal)
- Trenton, NJ (23 miles from Freehold, NJ)
- 13 days ago
- Trenton, NJ (23 miles from Freehold, NJ)
- 13 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Legal Client Relations Specialist
- Trenton, NJ (23 miles from Freehold, NJ)
- 15 days ago
- Trenton, NJ (23 miles from Freehold, NJ)
- 15 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Contact Center Representative - Edison
- Edison, NJ (20 miles from Freehold, NJ)
- 17 days ago
- Edison, NJ (20 miles from Freehold, NJ)
- 17 days ago
Contact Center Representative - EdisonHMH HOSPITALS CORPORATIONEdison, New Jersey Apply ( + **Requisition #** 2024-140190 + **Shift** Day + **Status** Full Time with Benefits **Overview** Our team...
Contact Center Representative - Neptune
- Neptune City, NJ (11 miles from Freehold, NJ)
- 17 days ago
- Neptune City, NJ (11 miles from Freehold, NJ)
- 17 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted...
Sr Email/Chat Contact Center Representative - Banking Support
- Trenton, NJ (23 miles from Freehold, NJ)
- 17 days ago
- Trenton, NJ (23 miles from Freehold, NJ)
- 17 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Client Support Specialist Princeton University
- Princeton, NJ (21 miles from Freehold, NJ)
- 20 days ago
- Princeton, NJ (21 miles from Freehold, NJ)
- 20 days ago
Client Support Specialist US-NJ-Princeton Job ID: 2025-20452 Type: Full-Time # of Openings: 1 Category: Information Technology Overview The Client Support Specialist provides IT software and...
- New Brunswick, NJ (19 miles from Freehold, NJ)
- 27 days ago
- New Brunswick, NJ (19 miles from Freehold, NJ)
- 27 days ago
Call Center Associate Culinary & Nutrition The Call Center Associate will: Process room service meal orders Take phone calls for patient food and beverage requests. Assist patients with telephone...
- Hamilton, NJ (23 miles from Freehold, NJ)
- 60+ days ago
- Hamilton, NJ (23 miles from Freehold, NJ)
- 60+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
- Princeton, NJ (21 miles from Freehold, NJ)
- 60+ days ago
- Princeton, NJ (21 miles from Freehold, NJ)
- 60+ days ago
Overview The Client Support Specialist provides IT software and hardware support to faculty, students, and staff at Princeton University. The Client Support Specialist must be familiar with a...
Demographic Data for Freehold, NJ
Moving to Freehold, NJ? Find some basic demographic data about Freehold, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Freehold, NJ
Highest Education Level
Call Center Representatives in Freehold, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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