Customer Service Manager Jobs in Edison, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Whole Foods Market
- Eatontown, NJ (23 miles from Edison, NJ)
- 20 hours ago
- Eatontown, NJ (23 miles from Edison, NJ)
- 20 hours ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonTechnical Customer Support Manager
- Quantifind
- New York City, NY (24 miles from Edison, NJ)
- 23 hours ago
- New York City, NY (24 miles from Edison, NJ)
- 23 hours ago
Who You Are You enjoy solving complex problems and digging into technical details. You thrive in an early-stage environment where you can build processes, not just follow them. You value customer...
Hybrid- Hobby Lobby
- Lawrenceville, NJ (23 miles from Edison, NJ)
- 1 day ago
- Lawrenceville, NJ (23 miles from Edison, NJ)
- 1 day ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In Person- TJX
- East Hanover, NJ (20 miles from Edison, NJ)
- 2 days ago
- East Hanover, NJ (20 miles from Edison, NJ)
- 2 days ago
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes...
In Person- Five Below
- Freehold, NJ (20 miles from Edison, NJ)
- 4 days ago
- Freehold, NJ (20 miles from Edison, NJ)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonSr. Coord, Customer Service Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Plainfield, NJ (7 miles from Edison, NJ)
- 4 days ago
- Plainfield, NJ (7 miles from Edison, NJ)
- 4 days ago
General Information Job ID ATR62517 Posting Job Title Sr. Coord, Customer Service Locations NJ S Plainfield Employment Type Full Time Date Posted 28-May-2026 Relocation Support No Description &...
In PersonSenior Manager - Client Services
- Veeva Systems
- New York City, NY (24 miles from Edison, NJ)
- 5 days ago
- New York City, NY (24 miles from Edison, NJ)
- 5 days ago
Requirements 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client...
RemoteLead Client Service Coordinator
- FACE FOUNDRIE
- Morristown, NJ (18 miles from Edison, NJ)
- 5 days ago
- Morristown, NJ (18 miles from Edison, NJ)
- 5 days ago
About FACE FOUNDRIE: FACE FOUNDRIE is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIE...
In Person- Penske Truck Leasing
- Cranbury, NJ (15 miles from Edison, NJ)
- 6 days ago
- Cranbury, NJ (15 miles from Edison, NJ)
- 6 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In Person- Lumanity
- Morristown, NJ (18 miles from Edison, NJ)
- 6 days ago
- Morristown, NJ (18 miles from Edison, NJ)
- 6 days ago
Overview/About Lumanity Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life-changing medicines. As a global strategic partner that brings together...
HybridAssociate Client Service Manager, Commercial Lines
- Gallagher
- Cranford, NJ (10 miles from Edison, NJ)
- 7 days ago
- Cranford, NJ (10 miles from Edison, NJ)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonCustomer Service Manager, Airport Customer Experience
- American Airlines
- Newark, NJ (19 miles from Edison, NJ)
- 12 days ago
- Newark, NJ (19 miles from Edison, NJ)
- 12 days ago
Location: Newark Intl Apt (EWR-TRML) Cities: Newark - NJ Requisition ID: 85790 This job will continue to be posted until at least 5/26/2026. If interested, please apply prior to this date. Intro...
In Person- Arthur J Gallagher & Co.
- New York City, NY (24 miles from Edison, NJ)
- 12 days ago
- New York City, NY (24 miles from Edison, NJ)
- 12 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In Person- Manpower
- Florham Park, NJ (17 miles from Edison, NJ)
- 14 days ago
- Florham Park, NJ (17 miles from Edison, NJ)
- 14 days ago
Our client, a growing international distribution company, is seeking a Customer Service Representative (SAP / Order Management) to join their team. As a Customer Service Representative, you will...
In Person- Wawa
- Edison, NJ (2 miles from Edison, NJ)
- 14 days ago
- Edison, NJ (2 miles from Edison, NJ)
- 14 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonDemographic Data for Edison, NJ
Moving to Edison, NJ? Find some basic demographic data about Edison, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Edison, NJ
Highest Education Level
Customer Service Managers in Edison, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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