Customer Service Manager Jobs in Edison, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- New York City, NY (24 miles from Edison, NJ)
- 1 day ago
- New York City, NY (24 miles from Edison, NJ)
- 1 day ago
About Loop Loop, a fast-growing startup based in the SF Bay Area, is seeking a highly motivated and skilled Customer Success Leader to join our team. As the Customer Success Leader, you will be...
Regional Client Service Director
- Millburn, NJ (15 miles from Edison, NJ)
- 2 days ago
- Millburn, NJ (15 miles from Edison, NJ)
- 2 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Customer Service Manager, Airport Customer Care
- New York City, NY (24 miles from Edison, NJ)
- 3 days ago
- New York City, NY (24 miles from Edison, NJ)
- 3 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
- Princeton, NJ (17 miles from Edison, NJ)
- 3 days ago
- Princeton, NJ (17 miles from Edison, NJ)
- 3 days ago
Customer Experience Manager - 320 Princeton Five Below - [Department Supervisor] As a Customer Experience Manager at Five Below, you'll: Lead the Support Lead, Lead Cashiers and associates while...
- Hillsborough, NJ (15 miles from Edison, NJ)
- 3 days ago
- Hillsborough, NJ (15 miles from Edison, NJ)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
0782 - I.B.S. - Institutional (ITCL) - CSCO - CUSTOMER SERVICE COORDINATOR
- Livingston, NJ (18 miles from Edison, NJ)
- 3 days ago
- Livingston, NJ (18 miles from Edison, NJ)
- 3 days ago
0782 - I.B.S. - Institutional (ITCL) - CSCO - CUSTOMER SERVICE COORDINATOR Req #1085 9 Peach Tree Hill Rd, Livingston, NJ 07039, USA Job Description Posted Wednesday, June 25, 2025 at 10:00 PM...
- Brooklyn, NY (24 miles from Edison, NJ)
- 3 days ago
- Brooklyn, NY (24 miles from Edison, NJ)
- 3 days ago
Store - NYC-BROOKLYN HEIGHTS, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Experience Manager - 320 Princeton
- Princeton, NJ (17 miles from Edison, NJ)
- 4 days ago
- Princeton, NJ (17 miles from Edison, NJ)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Lead - Part-Time
- Newark, NJ (19 miles from Edison, NJ)
- 4 days ago
- Newark, NJ (19 miles from Edison, NJ)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Associate Director, Client Services
- New Providence, NJ (12 miles from Edison, NJ)
- 4 days ago
- New Providence, NJ (12 miles from Edison, NJ)
- 4 days ago
Job Overview:** Manages a group of client service professionals within a part of a large market or region. Responsible for quality and service to client, ensuring client obtains maximum value from...
- Hoboken, NJ (24 miles from Edison, NJ)
- 4 days ago
- Hoboken, NJ (24 miles from Edison, NJ)
- 4 days ago
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if...
- Plainfield, NJ (7 miles from Edison, NJ)
- 4 days ago
- Plainfield, NJ (7 miles from Edison, NJ)
- 4 days ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Freehold, NJ (20 miles from Edison, NJ)
- 5 days ago
- Freehold, NJ (20 miles from Edison, NJ)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Enterprise Customer Success Manager
- New York City, NY (24 miles from Edison, NJ)
- 5 days ago
- New York City, NY (24 miles from Edison, NJ)
- 5 days ago
Full Job DescriptionJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide....
Remote WorkMid-Market Customer Success Manager
- New York City, NY (24 miles from Edison, NJ)
- 5 days ago
- New York City, NY (24 miles from Edison, NJ)
- 5 days ago
Full Job DescriptionJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide....
Remote WorkDemographic Data for Edison, NJ
Moving to Edison, NJ? Find some basic demographic data about Edison, NJ below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Edison, NJ
Highest Education Level
Customer Service Managers in Edison, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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