Customer Service Manager Jobs in Edison, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Salary Range $83,740-$110,880 Position Overview The Customer Experience Manager owns the business side of the relationship with Tier 2 and 3 customers in the region. The position builds working...
Assistant Customer Experience Manager
- Randolph, NJ (24 miles from Edison, NJ)
- 4 hours ago
- Randolph, NJ (24 miles from Edison, NJ)
- 4 hours ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Customer Service Lead - Part-Time
- North Brunswick, NJ (7 miles from Edison, NJ)
- 13 hours ago
- North Brunswick, NJ (7 miles from Edison, NJ)
- 13 hours ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Bridgewater, NJ (12 miles from Edison, NJ)
- 3 days ago
- Bridgewater, NJ (12 miles from Edison, NJ)
- 3 days ago
Client Services Coordinator Job Details Job Location New Jersey Office of Norris McLaughlin PA - Bridgewater, NJ Salary Range $55000.00 - $65000.00 Salary Description Primary Responsibilities:...
- Florham Park, NJ (17 miles from Edison, NJ)
- 3 days ago
- Florham Park, NJ (17 miles from Edison, NJ)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Food Access &Client; Services Manager
- Lawrence Township, NJ (23 miles from Edison, NJ)
- 4 days ago
- Lawrence Township, NJ (23 miles from Edison, NJ)
- 4 days ago
Objective HomeFront is seeking a strong leader with passion, dedication, and a deep commitment to advancing food security and resource equity for our community's most vulnerable families. This...
- Staten Island, NY (17 miles from Edison, NJ)
- 4 days ago
- Staten Island, NY (17 miles from Edison, NJ)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Success Manager/ Assistant Operations Manager
- Rahway, NJ (8 miles from Edison, NJ)
- 5 days ago
- Rahway, NJ (8 miles from Edison, NJ)
- 5 days ago
The Customer Success Manager / Assistant Operations Manager will be the central link between our customers, sales team, and operations department. You will manage customer communications, support...
Client Service Manager - Vice President
- Jersey City, NJ (22 miles from Edison, NJ)
- 6 days ago
- Jersey City, NJ (22 miles from Edison, NJ)
- 6 days ago
Are you a proven leader who enjoys managing a team? This could be the role for you! As a Client Service Team Lead within Payments, you will be responsible for the overall success of Client Service...
- Brooklyn, NY (24 miles from Edison, NJ)
- 6 days ago
- Brooklyn, NY (24 miles from Edison, NJ)
- 6 days ago
Store - NYC-BROOKLYN HEIGHTS, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- New York City, NY (24 miles from Edison, NJ)
- 6 days ago
- New York City, NY (24 miles from Edison, NJ)
- 6 days ago
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content,...
Customer Service Manager, Airport Customer Operations
- New York City, NY (24 miles from Edison, NJ)
- 6 days ago
- New York City, NY (24 miles from Edison, NJ)
- 6 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Personal Lines Client Service Manager
- Whippany, NJ (21 miles from Edison, NJ)
- 8 days ago
- Whippany, NJ (21 miles from Edison, NJ)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote WorkClient Success Manager - Blueflame AI
- New York City, NY (24 miles from Edison, NJ)
- 9 days ago
- New York City, NY (24 miles from Edison, NJ)
- 9 days ago
Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success...
- New Brunswick, NJ (3 miles from Edison, NJ)
- 9 days ago
- New Brunswick, NJ (3 miles from Edison, NJ)
- 9 days ago
Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace...
Demographic Data for Edison, NJ
Moving to Edison, NJ? Find some basic demographic data about Edison, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Edison, NJ
Highest Education Level
Customer Service Managers in Edison, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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