Customer Service Manager Jobs in Omaha, NE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In Person- Omaha Storm Chasers
- Papillion, NE (11 miles from Omaha, NE)
- 11 days ago
- Papillion, NE (11 miles from Omaha, NE)
- 11 days ago
Coordinator, Client Services Omaha Storm Chasers - 3.1 Papillion, NE Job Details 1 day ago Qualifications Customer communication Full Job Description Summary: The Client Services Coordinator works...
In PersonBecome part of the excitement. As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company...
In Person- Whole Foods
- Omaha, NE
- 27 days ago
- Omaha, NE
- 27 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Bellevue, NE (9 miles from Omaha, NE)
- 30+ days ago
- Bellevue, NE (9 miles from Omaha, NE)
- 30+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeArea Customer Service Coordinator (Travel to different Locations)
- SGS Consulting
- Omaha, NE
- 30+ days ago
- Omaha, NE
- 30+ days ago
Location - Location: Omaha, NE 68102 (Travel). Small Description: Our sites deliver mail, do print jobs putting them together, answering the phones changing toner in the machines placing service...
In PersonPart Time Customer Experience Manager
- Michaels Stores
- Bellevue, NE (9 miles from Omaha, NE)
- 30+ days ago
- Bellevue, NE (9 miles from Omaha, NE)
- 30+ days ago
Store - SEA-BELLEVUE, WADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- CRST The Transportation Solution, Inc.
- Omaha, NE
- 45+ days ago
- Omaha, NE
- 45+ days ago
Customer Service Coordinator Omaha, NE Job Details $18 - $20 an hour 20 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Parental leave Vision...
In PersonClient Service Manager Trainee Achieve Class #28 - July & 2026
- Gallagher
- Omaha, NE
- 45+ days ago
- Omaha, NE
- 45+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridDemonstrates knowledge of Customer Service technology such as the Cisco call management, Supervisor Finesse and Jabber, workforce management and Webstation, IVR, and Calabrio call monitoring system....
In Personand services Prepare price quotes Source products Support outside sales and field service teams Manage branch accounting functions Qualifications of the Customer Service Manager include, but are not...
In Person Part TimeDemographic Data for Omaha, NE
Moving to Omaha, NE? Find some basic demographic data about Omaha, NE below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Omaha, NE
Highest Education Level
Customer Service Managers in Omaha, NE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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