Call Center Representative Jobs in Omaha, NE
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Osaic
- La Vista, NE (8 miles from Omaha, NE)
- 3 days ago
- La Vista, NE (8 miles from Omaha, NE)
- 3 days ago
Customer Service Opportunity in Financial Services Client Support Representative Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La...
Hybrid- nmccat
- La Vista, NE (8 miles from Omaha, NE)
- 4 days ago
- La Vista, NE (8 miles from Omaha, NE)
- 4 days ago
Company Details Shift your career into high gear with NMC.As Nebraska's CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years. NMC Cat is focused on providing...
In PersonCompany Details Shift your career into high gear with NMC.As Nebraska's CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years. NMC Cat is focused on providing...
In Person- Intercontinental Exchange, Inc.(ICE)
- Omaha, NE
- 6 days ago
- Omaha, NE
- 6 days ago
Overview Work Hours: 10:00 am to 7:00 pm Central time Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve...
In PersonClient Support Specialist - Technical
- Intercontinental Exchange Holdings, Inc.
- Omaha, NE
- 20 days ago
- Omaha, NE
- 20 days ago
Overview Job Purpose The Client Support Specialist acts as a Mortgage Industry specialist relevant to the use and application of ICE Mortgage Technology and services. The Client Support Specialist...
In PersonClient Support Specialist (Wealth Management)
- Sanctuary Wealth Group LLC
- Omaha, NE
- 21 days ago
- Omaha, NE
- 21 days ago
Client Support Specialist (Wealth Management) Location - On-Site, Hybrid Schedule [Omaha, NE or Indianapolis, IN] Position Summary - The Platform Technology Specialist plays a critical role in...
HybridClient Support Specialist
In PersonRemote Call Center Representative
- MCI Military Recruitment
- Offutt AFB, NE (9 miles from Omaha, NE)
- 30+ days ago
- Offutt AFB, NE (9 miles from Omaha, NE)
- 30+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
RemoteClient Support Specialist - Mortgage
- Intercontinental Exchange Holdings, Inc.
- Omaha, NE
- 60+ days ago
- Omaha, NE
- 60+ days ago
Overview Job Purpose The Client Support Specialist acts as a Mortgage Industry specialist relevant to the utilization and application of ICE Mortgage Technology and services. They deliver adequate...
In Person- Argo Group International Holdings Ltd.
- Omaha, NE
- 60+ days ago
- Omaha, NE
- 60+ days ago
Qualifications / Experience Required: High School diploma or a GED. 2-3 years of customer service or call center experience....
In PersonClient Support Specialist (DDA)
- Intercontinental Exchange Holdings, Inc.
- Omaha, NE
- 90+ days ago
- Omaha, NE
- 90+ days ago
Overview Job Summary This role focuses on resolving customer issues efficiently, maintaining high service standards, and ensuring accurate documentation. The position requires strong...
In PersonDemographic Data for Omaha, NE
Moving to Omaha, NE? Find some basic demographic data about Omaha, NE below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Omaha, NE
Highest Education Level
Call Center Representatives in Omaha, NE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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