Customer Service Manager Jobs in Independence, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager Trainee - Achieve July 2025
- Kansas City, MO (10 miles from Independence, MO)
- 17 days ago
- Kansas City, MO (10 miles from Independence, MO)
- 17 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Kansas City, MO (10 miles from Independence, MO)
- 45+ days ago
- Kansas City, MO (10 miles from Independence, MO)
- 45+ days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Supervisor Customer Service - MCI
- Kansas City, MO (10 miles from Independence, MO)
- 10 hours ago
- Kansas City, MO (10 miles from Independence, MO)
- 10 hours ago
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
Patient Accounting Supervisor (Customer Service)
- Lenexa, KS (20 miles from Independence, MO)
- 1 day ago
- Lenexa, KS (20 miles from Independence, MO)
- 1 day ago
Patient Accounting Supervisor (Customer Service)Southlake Campus Position Summary / Career Interest: The Patient Accounts Supervisor is responsible for the daily oversight of the Patient...
Customer Experience Manager FT
- Kansas City, MO (10 miles from Independence, MO)
- 2 days ago
- Kansas City, MO (10 miles from Independence, MO)
- 2 days ago
Store - KC-LIBERTY, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Lenexa, KS (20 miles from Independence, MO)
- 4 days ago
- Lenexa, KS (20 miles from Independence, MO)
- 4 days ago
Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists. Why join us: There is a reason we boast numerous awards like "Great Place...
Customer Service Admin Support A3
- Kansas City, KS (11 miles from Independence, MO)
- 5 days ago
- Kansas City, KS (11 miles from Independence, MO)
- 5 days ago
Join us in making a significant impact within the Oracle Health Support organization! As a Customer Service Solution Analyst 1 in the Support organization, you will use strong communication and...
- Kansas City, MO (10 miles from Independence, MO)
- 6 days ago
- Kansas City, MO (10 miles from Independence, MO)
- 6 days ago
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an...
Customer Service Lead - Part-Time
- Grandview, MO (18 miles from Independence, MO)
- 7 days ago
- Grandview, MO (18 miles from Independence, MO)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Kansas City, MO (10 miles from Independence, MO)
- 9 days ago
- Kansas City, MO (10 miles from Independence, MO)
- 9 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Kansas City, MO (10 miles from Independence, MO)
- 19 days ago
- Kansas City, MO (10 miles from Independence, MO)
- 19 days ago
Customer Service Manager is present, will report to the Sr. Customer Service Manager....
Client Success Manager Remote, USA
- Leawood, KS (15 miles from Independence, MO)
- 23 days ago
- Leawood, KS (15 miles from Independence, MO)
- 23 days ago
At Optiv, we're on a mission to help our clients make their businesses more secure. We're one of the fastest-growing companies in a truly essential industry. Join us. The Client Success Manager...
Remote WorkRetail Management - Customer Experience Manager
- Kansas City, MO (10 miles from Independence, MO)
- 29 days ago
- Kansas City, MO (10 miles from Independence, MO)
- 29 days ago
Retail Management - Customer Experience Manager Michaels Stores - 3.4 Kansas City, MO Job Details Full-time Estimated: $30.8K - $41.7K a year 16 hours ago Benefits Health insurance Dental...
- Shawnee Mission, KS (14 miles from Independence, MO)
- 30+ days ago
- Shawnee Mission, KS (14 miles from Independence, MO)
- 30+ days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
- Lenexa, KS (20 miles from Independence, MO)
- 30+ days ago
- Lenexa, KS (20 miles from Independence, MO)
- 30+ days ago
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Summary Join us as the Sr Manager, Customer Service at Thermo Fisher Scientific Inc., leading a...
Demographic Data for Independence, MO
Moving to Independence, MO? Find some basic demographic data about Independence, MO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Independence, MO
Highest Education Level
Customer Service Managers in Independence, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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