Customer Service Manager Jobs in Missouri

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 62 Jobs

Customer Service Supervisor

  • Saint Peters, MO
  • 1 day ago
  • Saint Peters, MO
  • 1 day ago

Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity,...

PT-Customer Experience Manager

  • Saint Charles, MO
  • 1 day ago
  • Saint Charles, MO
  • 1 day ago

Store - ST.L-ST. CHARLES, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Customer Service Supervisor

  • Saint Louis, MO
  • 1 day ago
  • Saint Louis, MO
  • 1 day ago

%3Cb style=%22mso-bidi-font-weight:normal; %3Cb style=%22mso-bidi-font-weight:normal; %3Cb style=%22mso-bidi-font-weight:normal; %3Cb style=%22mso-bidi-font-weight:normal; %3Cb...

Customer Experience Manager - Dual Property

  • Riverside, MO
  • 1 day ago
  • Riverside, MO
  • 1 day ago

WERE CHANGING ENTERTAINMENT. COME JOIN US. Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and...

Senior Client Success Manager (St Louis area) Job Category: Client Success Location: US - Massachusetts - Remote | US - Missouri - Remote **Meet Our Team:** Pega provides innovative technology to...

Remote Work

Client Success Manager - Retail Pharmacy Technology

  • Kansas City, MO
  • 2 days ago
  • Kansas City, MO
  • 2 days ago

This position is responsible for cultivating strong relationships with key business clients. Focused on managing their assigned portfolio of key independent pharmacy clients to ensure their...

FT - Customer Experience Manager

  • Wentzville, MO
  • 2 days ago
  • Wentzville, MO
  • 2 days ago

Store - ST.L-WENTZVILLE, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Customer Service Coordinator

  • Jefferson City, MO
  • 3 days ago
  • Jefferson City, MO
  • 3 days ago

Customer Service Coordinator Job ID 227397 Posted 08-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...

Medical Equipment Customer Service Supervisor

  • Kansas City, MO
  • 3 days ago
  • Kansas City, MO
  • 3 days ago

About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help...

Customer Experience Manager - Mid-Shift CXM

  • Kansas City, MO
  • 3 days ago
  • Kansas City, MO
  • 3 days ago

Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...

Area Customer Service Coordinator

  • Saint Louis, MO
  • 3 days ago
  • Saint Louis, MO
  • 3 days ago

Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations,...

Customer Experience Manager

  • Riverside, MO
  • 4 days ago
  • Riverside, MO
  • 4 days ago

WERE CHANGING ENTERTAINMENT. COME JOIN US. Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and...

Customer Experience Manager

  • Washington, MO
  • 5 days ago
  • Washington, MO
  • 5 days ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Manager, Customer Service

  • Springfield, MO
  • 7 days ago
  • Springfield, MO
  • 7 days ago

Customer Service leadership is responsible for the daily operations in the Customer Service department: staffing, setting performance goals, objectives, processes, etc. ESSENTIAL FUNCTIONS:...

Demographic Data for Missouri

Moving to Missouri? Find some basic demographic data about Missouri below.


Local
National
6,155,177
151,336

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Missouri

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Missouri offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Missouri
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Manager Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »