Customer Service Manager Jobs in Missouri
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
and Casualty License....
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Join us in making a significant impact within the Oracle Health Support organization! As a valued member of our Support team, you'll play a crucial role in assisting patients with resolving issues...
Application window is expected to close on 2/25/2025 Ideal candidate will work onsite/hybrid in St. Louis or Kansas City. What You'll Do As a Customer Experience Manager, you will play a pivotal...
- Saint Louis, MO
- 1 day ago
- Saint Louis, MO
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Store - KC-LEE'S SUMMIT, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college...
Position: Customer Service Manager Department: Retail Location: Memphis, MO Status: FT Hourly Jump start your career at Equity Bank!...
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Customer Service Manager, Micro Markets - Earth City, MO
- Earth City, MO
- 5 days ago
- Earth City, MO
- 5 days ago
Salary: $65,000 - $70,000 / year Other Forms of Compensation: Yearly Bonus opportunity & Company Car Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food,...
Description Description The Gund Company has an immediate opening at our St. Louis, MO manufacturing plant for a full-time Customer Service Administrator 1st shift to join our team! Do you want to...
JOB SNAPSHOT Job Title: Security Client Service Manager Location: St. Louis Environment: In Office & Field Management Pay Rate: $65,000 per year Included Benefits/Perks: medical, dental, vision...
Are you excellent with both written and verbal communication? Do you have great customer service skills? We are looking for a multi-tasker who thrives in a fast paced environment to join our...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Part Time
- Chesterfield, MO
- 11 days ago
- Chesterfield, MO
- 11 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
The Director of Customer Service and Trainingis a key leadership role responsible for driving customer satisfaction and operational excellence through effective customer support and comprehensive...
Demographic Data for Missouri
Moving to Missouri? Find some basic demographic data about Missouri below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Missouri
Highest Education Level
Customer Service Managers in Missouri offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Collaboration
- Sales
- Reporting
- Coaching
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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