Customer Service Manager Jobs in Missouri
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In Person- Arthur J Gallagher & Co.
- Des Peres, MO
- 22 hours ago
- Des Peres, MO
- 22 hours ago
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In PersonCustomer Service Supervisor - Red Bridge
- Mid-Continent Public Library
- Kansas City, MO
- 23 hours ago
- Kansas City, MO
- 23 hours ago
Job Title: Customer Service Supervisor Branch or Department: Assigned Branch Reports to: Branch Management Team Supervises: N/A FLSA Status: Overtime Nonexempt Benefits Classification: Full Time...
In PersonNew opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In PersonTJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Full TimeNew opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In PersonPart Time Customer Experience Manager
- Michaels Stores
- Saint Joseph, MO
- 2 days ago
- Saint Joseph, MO
- 2 days ago
Store - ST. JOSEPH, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonIntroduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In PersonU.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required. Preferred Hub Locations...
In Person- Whole Foods Market
- Kansas City, MO
- 7 days ago
- Kansas City, MO
- 7 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- Pacer International
- Saint Louis, MO
- 13 days ago
- Saint Louis, MO
- 13 days ago
What youll need to succeed as a Manager, Customer Service at XPO Minimum qualifications: 4 years of experience in customer service 2 years of experience in a warehousing or distribution center...
In PersonCustomer Experience Manager PT
- Michaels Stores
- Washington, MO
- 14 days ago
- Washington, MO
- 14 days ago
Store - WASHINGTON, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Kennedy Capital Management
- Saint Louis, MO
- 17 days ago
- Saint Louis, MO
- 17 days ago
Kennedy Capital Management (KCM) is a St. Louis-based boutique investment firm with a 40-year track record in small- and mid-cap domestic equity. We're hiring a Client Service Manager to own the...
In PersonCustomer Service Supervisor Part-Time
- The TJX Companies, Inc.
- Cape Girardeau, MO
- 17 days ago
- Cape Girardeau, MO
- 17 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Part TimeDemographic Data for Missouri
Moving to Missouri? Find some basic demographic data about Missouri below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Missouri
Highest Education Level
Customer Service Managers in Missouri offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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