Call Center Representative Jobs in Independence, MO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Philadelphia Insurance Companies
- Leawood, KS (15 miles from Independence, MO)
- 1 day ago
- Leawood, KS (15 miles from Independence, MO)
- 1 day ago
Job Description Description Marketing Statement: Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and...
In PersonTechnical Call Center Agent-Bilingual-French
- Panasonic
- Leawood, KS (15 miles from Independence, MO)
- 7 days ago
- Leawood, KS (15 miles from Independence, MO)
- 7 days ago
Overview Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to...
In Person- Panasonic
- Leawood, KS (15 miles from Independence, MO)
- 7 days ago
- Leawood, KS (15 miles from Independence, MO)
- 7 days ago
center experience preferred Fundamental understanding of electronics required Ability to read and understand technical documents and manuals PC literate with the ability to use Microsoft Word, Excel...
In Person- Hallcon
- Lenexa, KS (20 miles from Independence, MO)
- 14 days ago
- Lenexa, KS (20 miles from Independence, MO)
- 14 days ago
Position: Call Center Agent (In-Office, Day Shift – B Schedule) Location: Lenexa, KS Pay: $17.30 ($1.50 for a base rate of $18.80) Schedule: 5:00 AM - 5:00 PM – Thursday, Friday, Saturday;...
In Person- Masters Transportation
- Kansas City, MO (10 miles from Independence, MO)
- 17 days ago
- Kansas City, MO (10 miles from Independence, MO)
- 17 days ago
Work Location: Headquarters-Kansas City Metro Job Summary: The Call Center Representative serves as the initial point of contact for inbound customer calls....
In Person- Hallcon
- Lenexa, KS (20 miles from Independence, MO)
- 28 days ago
- Lenexa, KS (20 miles from Independence, MO)
- 28 days ago
Position: Call Center Agent (In-Office, Night Shift – B Schedule) Location: Lenexa, KS Pay: $17.30 / +3.00 for a base rate of $20.30 Schedule: 4:50 PM - 5:00 AM // Thursday, Friday, Saturday, and...
In PersonLife Contact Center Representative
- Auto-Owners Insurance Company
- Kansas City, MO (10 miles from Independence, MO)
- 30+ days ago
- Kansas City, MO (10 miles from Independence, MO)
- 30+ days ago
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job...
RemoteClient Support Specialist - Greater Kansas City, MO Area (REMOTE)
- Fidelity
- Kansas City, MO (10 miles from Independence, MO)
- 60+ days ago
- Kansas City, MO (10 miles from Independence, MO)
- 60+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Overland Park...
In Person- NTT America
- Kansas City, MO (10 miles from Independence, MO)
- 60+ days ago
- Kansas City, MO (10 miles from Independence, MO)
- 60+ days ago
Req ID: 352977 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
Hybrid- The University of Kansas Health System
- Kansas City, KS (11 miles from Independence, MO)
- 90+ days ago
- Kansas City, KS (11 miles from Independence, MO)
- 90+ days ago
Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system Assist Supervisor in ensuring that Call Center Representatives...
In PersonRegistered Nurse (RN) - Poison Control Call Center Specialist - FT, Evenings/Weekends
- The University of Kansas Health System
- Kansas City, KS (11 miles from Independence, MO)
- 90+ days ago
- Kansas City, KS (11 miles from Independence, MO)
- 90+ days ago
Registered Nurse (RN) - Poison Control Call Center Specialist - FT, Evenings/WeekendsEvenings - Full Time, Weekend Evenings - Full TimeDelp Pavilion Position Summary / Career Interest: The Poison...
In Person- The University of Kansas Health System
- Liberty, MO (10 miles from Independence, MO)
- 90+ days ago
- Liberty, MO (10 miles from Independence, MO)
- 90+ days ago
The call center representative provides professional customer service to all callers in a 24/7/365 call center environment....
In Person Part TimeDemographic Data for Independence, MO
Moving to Independence, MO? Find some basic demographic data about Independence, MO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Independence, MO
Highest Education Level
Call Center Representatives in Independence, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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