Customer Service Manager Jobs in Maple Grove, MN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- North Saint Paul, MN (24 miles from Maple Grove, MN)
- 7 hours ago
- North Saint Paul, MN (24 miles from Maple Grove, MN)
- 7 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
PT Customer Experience Manager - Nights & Weekends
- Richfield, MN (20 miles from Maple Grove, MN)
- 13 hours ago
- Richfield, MN (20 miles from Maple Grove, MN)
- 13 hours ago
Store - MSP-RICHFIELD/WEST 66th, MN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Client Service Coordinator - 001971
- Saint Paul, MN (23 miles from Maple Grove, MN)
- 1 day ago
- Saint Paul, MN (23 miles from Maple Grove, MN)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Supervisor - Electrical
- Maple Grove, MN (1 mile from Maple Grove, MN)
- 2 days ago
- Maple Grove, MN (1 mile from Maple Grove, MN)
- 2 days ago
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means youre empowered to make decisions, find solutions and receive...
Retail Customer Service Supervisor (Front End Supervisor)
- St Louis Park, MN (14 miles from Maple Grove, MN)
- 2 days ago
- St Louis Park, MN (14 miles from Maple Grove, MN)
- 2 days ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
- Minneapolis, MN (14 miles from Maple Grove, MN)
- 3 days ago
- Minneapolis, MN (14 miles from Maple Grove, MN)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Minneapolis, MN (14 miles from Maple Grove, MN)
- 5 days ago
- Minneapolis, MN (14 miles from Maple Grove, MN)
- 5 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Customer Service Manager - NTIC - Circle Pines, MN
- Circle Pines, MN (18 miles from Maple Grove, MN)
- 6 days ago
- Circle Pines, MN (18 miles from Maple Grove, MN)
- 6 days ago
Customer Service Manager - NTIC - Circle Pines, MN Job Title: Customer Service Coordinator - NTIC - Circle Pines, MN Location: Circle Pines, MN Travel Required: Minimal/None Position Type: Full Time...
Coordinator - Customer Service -Optical
- Brooklyn Park, MN (5 miles from Maple Grove, MN)
- 7 days ago
- Brooklyn Park, MN (5 miles from Maple Grove, MN)
- 7 days ago
Requisition I D : 896921 Store #: WM0085 Optical Order Entry BPARK Position : Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of independent...
- Eden Prairie, MN (14 miles from Maple Grove, MN)
- 8 days ago
- Eden Prairie, MN (14 miles from Maple Grove, MN)
- 8 days ago
Stratasys is a world leader in 3D printing! Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive,...
- Edina, MN (16 miles from Maple Grove, MN)
- 8 days ago
- Edina, MN (16 miles from Maple Grove, MN)
- 8 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Maple Grove, MN
- 11 days ago
- Maple Grove, MN
- 11 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Saint Paul, MN (23 miles from Maple Grove, MN)
- 16 days ago
- Saint Paul, MN (23 miles from Maple Grove, MN)
- 16 days ago
Customer Service Manager Transdev in Roseville, MN is hiring a Customer Service Manager....
- Waconia, MN (22 miles from Maple Grove, MN)
- 19 days ago
- Waconia, MN (22 miles from Maple Grove, MN)
- 19 days ago
Experience : At least 2-3 years of customer service management experience with leadership in food services and delivery or logistics management....
Demographic Data for Maple Grove, MN
Moving to Maple Grove, MN? Find some basic demographic data about Maple Grove, MN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Maple Grove, MN
Highest Education Level
Customer Service Managers in Maple Grove, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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