Call Center Representative Jobs in Maple Grove, MN

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 15 Jobs

Client Support Specialist

Saint Louis Park, MN (14 miles from Maple Grove, MN)
3 days ago

Saint Louis Park, MN (14 miles from Maple Grove, MN)
3 days ago

Are you ready to be the go-to person for our valued customers and play a vital role in preserving long-lasting relationships? Join us as a Client Support Specialist (CSS) and make a significant...

Customer Relations Associate, Full Time

Rogers, MN (5 miles from Maple Grove, MN)
3 days ago

Rogers, MN (5 miles from Maple Grove, MN)
3 days ago

Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...

Call Center Representative

Minneapolis, MN (14 miles from Maple Grove, MN)
4 days ago

Minneapolis, MN (14 miles from Maple Grove, MN)
4 days ago

Premier Disability Services is looking for Call Center Representatives to join our growing Minneapolis, MN-based team!...

PhotoCake Call Center Representative

Anoka, MN (11 miles from Maple Grove, MN)
5 days ago

Anoka, MN (11 miles from Maple Grove, MN)
5 days ago

Summary: The PhotoCake Call Center Representative provides outstanding support and customer service on DecoPac PhotoCake products and solutions to bakeries....

Remote Work

Client Relations Specialist

Saint Paul, MN (23 miles from Maple Grove, MN)
6 days ago

Saint Paul, MN (23 miles from Maple Grove, MN)
6 days ago

Client Relations Specialist ASG National St. Paul, MN, US 15 hours ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as a...

Remote Work

Remote Client Support Specialist

Minneapolis, MN (14 miles from Maple Grove, MN)
6 days ago

Minneapolis, MN (14 miles from Maple Grove, MN)
6 days ago

An employer is looking for a highly skilled remote Client Support Specialist to support both a customer success team and a partner success team within a growing national healthcare start up. In...

Remote Work

HR Contact Center Representative

Minneapolis, MN (14 miles from Maple Grove, MN)
12 days ago

Minneapolis, MN (14 miles from Maple Grove, MN)
12 days ago

HR Contact Center Representative University of Minnesota - 4.1 Minneapolis, MN Job Details Full-time Estimated: $47.1K - $60.6K a year 11 hours ago Qualifications Microsoft Word Google Docs...

Customer Care Associate

Mendota Heights, MN (24 miles from Maple Grove, MN)
18 days ago

Mendota Heights, MN (24 miles from Maple Grove, MN)
18 days ago

Learn more at: www.equiniti.com/us Role Summary The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to...

Call Center Representative

Eagan, MN (24 miles from Maple Grove, MN)
21 days ago

Eagan, MN (24 miles from Maple Grove, MN)
21 days ago

Call Center Representative Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Call Center Representative to...

Remote Work

Customer Care Associate

Saint Louis Park, MN (14 miles from Maple Grove, MN)
25 days ago

Saint Louis Park, MN (14 miles from Maple Grove, MN)
25 days ago

Customer Care Associate Monday-Friday 8:00AM - 4:30PM $18-$20/hour For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and...

Full Time Call Center Representative

Minneapolis, MN (14 miles from Maple Grove, MN)
30+ days ago

Minneapolis, MN (14 miles from Maple Grove, MN)
30+ days ago

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence...

Call Center Associate

Saint Paul, MN (23 miles from Maple Grove, MN)
30+ days ago

Saint Paul, MN (23 miles from Maple Grove, MN)
30+ days ago

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the...

Client Relations Specialist - Bookkeeping

Bloomington, MN (22 miles from Maple Grove, MN)
45+ days ago

Bloomington, MN (22 miles from Maple Grove, MN)
45+ days ago

Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Bloomington, Minnesota, United States Description This is a fully and permanently remote work from home...

Remote Work

Patient Accounting Call Center Representative

Bloomington, MN (22 miles from Maple Grove, MN)
60+ days ago

Bloomington, MN (22 miles from Maple Grove, MN)
60+ days ago

HealthPartners is hiring for a Patient Accounting Call Center Representative working in the Finance department....

Contact Center Representative

Plymouth, MN (8 miles from Maple Grove, MN)
90+ days ago

Plymouth, MN (8 miles from Maple Grove, MN)
90+ days ago

WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers...

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Demographic Data for Maple Grove, MN

Moving to Maple Grove, MN? Find some basic demographic data about Maple Grove, MN below.

Median Age

Average Household Income

Home Value vs Household Income in Maple Grove, MN

Local

National

Total Population

37,390

Number of Businesses

728

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Maple Grove, MN

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Maple Grove, MN offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Maple Grove, MN

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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