Customer Service Manager Jobs in Southfield, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Detroit, MI (15 miles from Southfield, MI)
- 19 hours ago
- Detroit, MI (15 miles from Southfield, MI)
- 19 hours ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonSenior Client Service Manager - Commercial Lines
- Arthur J Gallagher & Co.
- Bloomfield, MI (3 miles from Southfield, MI)
- 23 hours ago
- Bloomfield, MI (3 miles from Southfield, MI)
- 23 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
RemoteClient Service Manager - Small Business
- Arthur J Gallagher & Co.
- Sterling Heights, MI (12 miles from Southfield, MI)
- 23 hours ago
- Sterling Heights, MI (12 miles from Southfield, MI)
- 23 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In PersonFull-Time Customer Service Supervisor
- Kohl's Corp.
- Auburn Hills, MI (9 miles from Southfield, MI)
- 5 days ago
- Auburn Hills, MI (9 miles from Southfield, MI)
- 5 days ago
Role Specific Information Required Open Availability Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working...
In Person Full TimeFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Lake Orion, MI (15 miles from Southfield, MI)
- 7 days ago
- Lake Orion, MI (15 miles from Southfield, MI)
- 7 days ago
Required Open Availability About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent...
In Person Full TimePart-time Customer Experience Manager
- Michaels
- Detroit, MI (15 miles from Southfield, MI)
- 7 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 7 days ago
Store - DET-BRIGHTON, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeAccount Manager - Power Systems Rental
- MacAllister
- Novi, MI (12 miles from Southfield, MI)
- 7 days ago
- Novi, MI (12 miles from Southfield, MI)
- 7 days ago
Location: Novi, MI, United States Share: Quick Apply Now Save Job Saved Description Objective This position is responsible for developing new customer relationships and facilitating sales growth...
In Person- Five Below, Inc.
- Dearborn, MI (14 miles from Southfield, MI)
- 7 days ago
- Dearborn, MI (14 miles from Southfield, MI)
- 7 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Republic Services
- Livonia, MI (9 miles from Southfield, MI)
- 13 days ago
- Livonia, MI (9 miles from Southfield, MI)
- 13 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
In PersonPersonal Lines Client Service Manager II
- Gallagher
- Sterling Heights, MI (12 miles from Southfield, MI)
- 14 days ago
- Sterling Heights, MI (12 miles from Southfield, MI)
- 14 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Michaels Stores
- Roseville, MI (18 miles from Southfield, MI)
- 14 days ago
- Roseville, MI (18 miles from Southfield, MI)
- 14 days ago
Store - DET-ROSEVILLE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonPart-time Customer Experience Manager
- Michaels Stores
- Brighton, MI (24 miles from Southfield, MI)
- 14 days ago
- Brighton, MI (24 miles from Southfield, MI)
- 14 days ago
Store - DET-BRIGHTON, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer experience manager part time
- Michaels Stores
- Southfield, MI
- 14 days ago
- Southfield, MI
- 14 days ago
Store - DET-SOUTHFIELD, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Michaels Stores
- Commerce Township, MI (12 miles from Southfield, MI)
- 14 days ago
- Commerce Township, MI (12 miles from Southfield, MI)
- 14 days ago
Store - DET-COMMERCE TOWNSHIP, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In PersonDemographic Data for Southfield, MI
Moving to Southfield, MI? Find some basic demographic data about Southfield, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Southfield, MI
Highest Education Level
Customer Service Managers in Southfield, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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