Call Center Representative Jobs in Southfield, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Animal and Customer Care Associate - Detroit
- Detroit, MI (15 miles from Southfield, MI)
- 8 hours ago
- Detroit, MI (15 miles from Southfield, MI)
- 8 hours ago
Job Title: Animal and Customer Care Associate Location: Detroit, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
- Farmington Hills, MI (5 miles from Southfield, MI)
- 18 hours ago
- Farmington Hills, MI (5 miles from Southfield, MI)
- 18 hours ago
Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner....
Remote Work- Farmington Hills, MI (5 miles from Southfield, MI)
- 18 hours ago
- Farmington Hills, MI (5 miles from Southfield, MI)
- 18 hours ago
Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner....
Remote WorkCall Center Representative Contingent
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
Under the supervision of the Call Center Manager, the Call Center Representative shall ensure that all incoming DWIHN Call Center phone calls are answered and assessed for severity in order to triage...
Remote Work- Farmington Hills, MI (5 miles from Southfield, MI)
- 7 days ago
- Farmington Hills, MI (5 miles from Southfield, MI)
- 7 days ago
Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals,...
- Ferndale, MI (8 miles from Southfield, MI)
- 11 days ago
- Ferndale, MI (8 miles from Southfield, MI)
- 11 days ago
When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference....
- Highland Park, MI (10 miles from Southfield, MI)
- 11 days ago
- Highland Park, MI (10 miles from Southfield, MI)
- 11 days ago
OVERVIEW Job description Dialog Direct, a Qualfon company, is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This...
Animal and Customer Care Associate - Westland
- Westland, MI (12 miles from Southfield, MI)
- 21 days ago
- Westland, MI (12 miles from Southfield, MI)
- 21 days ago
Job Title: Animal and Customer Care Associate Location: Westland, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
Contact Center Representative II
- Auburn Hills, MI (9 miles from Southfield, MI)
- 22 days ago
- Auburn Hills, MI (9 miles from Southfield, MI)
- 22 days ago
Our Opportunity: The Contact Center Representative II is responsible for providing outstanding member service in the CCF member contact center. Makes banking easy and delivers high performance by...
Duties include but are not limited to: Establish and maintain professional relationships with clients, across multiple levels of client organizations, while serving as the primary contact for...
Call Center Representative - Park Medical, Southfield
- Southfield, MI
- 30+ days ago
- Southfield, MI
- 30+ days ago
The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required....
JR Client Relations Specialist
- Pontiac, MI (11 miles from Southfield, MI)
- 30+ days ago
- Pontiac, MI (11 miles from Southfield, MI)
- 30+ days ago
The Junior Client Relations Specialist performs duties directly with the Sales Resolutions Team. WHAT YOU WILL BE DOING Working closely with the EPO process Proactively making phone calls to...
Part-Time Call Center Representative
- Troy, MI (10 miles from Southfield, MI)
- 45+ days ago
- Troy, MI (10 miles from Southfield, MI)
- 45+ days ago
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in...
BELFOR Contact Central - Call Center Agent
- Troy, MI (10 miles from Southfield, MI)
- 45+ days ago
- Troy, MI (10 miles from Southfield, MI)
- 45+ days ago
Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will...
Call Center Representative Hybrid
- Brighton, MI (24 miles from Southfield, MI)
- 45+ days ago
- Brighton, MI (24 miles from Southfield, MI)
- 45+ days ago
Call Center Representative - HYBRID Full Time Brighton, MI 48114 Posted 5 days ago Reliance One, Inc....
Demographic Data for Southfield, MI
Moving to Southfield, MI? Find some basic demographic data about Southfield, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Southfield, MI
Highest Education Level
Call Center Representatives in Southfield, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Typing
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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