Customer Service Manager Jobs in Michigan
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Contact Center Customer Service Coordinator - 1st Shift
- Nestlé Nutrition
- Fremont, MI
- 2 days ago
- Nestlé Nutrition
- Fremont, MI
- 2 days ago
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio...
In Person
Senior Contact Center Customer Service Coordinator - 2nd/3rd Shift
- Nestlé Nutrition
- Fremont, MI
- 2 days ago
- Nestlé Nutrition
- Fremont, MI
- 2 days ago
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio...
In PersonJob Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonClient Service Manager - Commercial Lines
- Arthur J Gallagher & Co.
- Fenton, MI
- 21 hours ago
- Fenton, MI
- 21 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
HybridSenior Client Service Manager - Commercial Lines
- Arthur J Gallagher & Co.
- Bloomfield, MI
- 21 hours ago
- Bloomfield, MI
- 21 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
RemoteClient Service Manager - Small Business
- Arthur J Gallagher & Co.
- Sterling Heights, MI
- 21 hours ago
- Sterling Heights, MI
- 21 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In PersonPT Customer Experience Manager (Temporary)
- Michaels Stores
- Lansing, MI
- 21 hours ago
- Lansing, MI
- 21 hours ago
Store - LANSING-DELTA TOWNSHIP, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part TimeService Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store....
In PersonSUMMARY The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention,...
In PersonFull-Time Customer Service Supervisor
- Kohl's Corp.
- Auburn Hills, MI
- 5 days ago
- Auburn Hills, MI
- 5 days ago
Role Specific Information Required Open Availability Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working...
In Person Full TimeFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Lake Orion, MI
- 7 days ago
- Lake Orion, MI
- 7 days ago
Required Open Availability About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent...
In Person Full TimeExperience and/or Education Minimum of five (5) to seven (7) years of banking experience or equivalent education required Minimum of three (3) to five (5) years of Call Center Management experience...
In PersonStore - DET-BRIGHTON, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeOur client, a leading organization in the consumer support industry, is seeking a Contact Center Customer Service Coordinator to join their team. As a Contact Center Customer Service Coordinator,...
In PersonA career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonDemographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Michigan
Highest Education Level
Customer Service Managers in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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