Customer Service Manager Jobs in Michigan
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 6 days ago
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 6 days ago
SCCMHA JOB VACANCY ANNOUNCEMENT Client Service Manager Pay Range: $60,313.78 - $74,231.60 Annually $3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000...
at LUXOTTICA OF AMERICA INC in Grand Rapids, Michigan, United States Job Description Requisition ID:876840 Position:Full-Time Total Rewards:Benefits/Incentive Information EssilorLuxottica is a...
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Livonia, MI
- 1 day ago
- Livonia, MI
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
PT CUSTOMER EXPERIENCE MANAGER 3.4 3.4 out of 5 stars Brighton, MI Store - DET-BRIGHTON, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations...
R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices....
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
As a family company, we serve people and communities. When you work at Meijer, youre provided with career and community opportunities centered around leadership, personal growth and development....
Buckland is looking for a Client Services Manager What you’ll be doing This position is responsible for the smooth day-to-day operation of the Customer Service Team. This role will be instrumental...
Responsible for monitoring calls, completing quality assurance audits, and making improvement recommendations to ensure alignment with the guidelines, standards, and procedures of the approved...
Administrator, Customer Service - Device (French Bilingual)
- Lansing, MI
- 3 days ago
- Lansing, MI
- 3 days ago
The Customer Service Device Administrator supports the Device Capital business and both internal and external customers with all aspects of ordering, invoicing and asset management tracking. Due...
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkCustomer Experience Manager - Victoria's Secret - Oakland - Troy, MI
- Troy, MI
- 4 days ago
- Troy, MI
- 4 days ago
Description A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to...
CUSTOMER SERVICE ADMINISTRATOR -- JOIN A TEAM THAT FEELS LIKE FAMILY!**?? *Location: Lansing, MI* |?? *Full-Time* |?? *$18--$21/hr*Are you someone who thrives on solving problems, helping people,...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Michigan
Highest Education Level
Customer Service Managers in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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