Customer Service Manager Jobs in Michigan
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 7 days ago
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 7 days ago
SCCMHA JOB VACANCY ANNOUNCEMENT Client Service Manager Pay Range: $60,313.78 - $74,231.60 Annually $3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Service Lead (CSL): [Fulltime w/benefits] 3.4 3.4 out of 5 stars 50 Douglas Avenue, Holland, MI 49424 At SpartanNash, we deliver the ingredients for a better life through customer-focused...
Benefits: Flexible schedule Opportunity for advancement Training & development Company: Carewatch of Michigan Home Care Pay Rate: $18/hour Full-Time | Paid Weekly At Carewatch of Michigan Home...
Senior Manager, Client Services and Lifestyle Team Detroit, MI | $170,000-$190,000 + Bonus + Benefits A boutique investment firm headquartered in Detroit, MI is seeking a Senior Manager, Client...
Customer Success Manager (Detroit, MI) Customer SuccessRemote, Detroit, United States Apply Description Position at Imagine Learning Great Purpose. Great People. Great Opportunities. At Imagine...
Remote WorkData Science Director - Customer Service Analytics (PS&L)
- Dearborn, MI
- 3 days ago
- Dearborn, MI
- 3 days ago
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, were all a part of something bigger than...
Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store....
Customer Care Supervisor Cabinetworks Group - 2.7 Livonia, MI Job Details Full-time $60,000 - $68,000 a year 9 hours ago Qualifications Customer service Filing Mid-level SOX Microsoft Office...
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or...
Location: Ionia, US-MI Rate: Not Specified Type: Permanent Materials Customer Service Coordinator 3rd shift Summary Responsible to ensure that customer requirements are met and customer release...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Michigan
Highest Education Level
Customer Service Managers in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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