Customer Service Manager Jobs in Michigan
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 3 days ago
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 3 days ago
SCCMHA JOB VACANCY ANNOUNCEMENT Client Service Manager Pay Range: $60,313.78 - $74,231.60 Annually $3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000...
service management and able to partner cross-functionally + Ability to manage end to end initiatives through challenging deadlines + Excellent organizational and project management skills, including...
Responsible for operations at the front end. Ensures front-line Associates provide prompt, courteous, and knowledgeable service to all customers. Resolves customer service issues appropriately and...
Customer Service Manager, Airport Customer Experience
- Detroit, MI
- 7 hours ago
- Detroit, MI
- 7 hours ago
Location: Detroit Metro Apt (DTW-TRML) Cities: Detroit - MI Requisition ID: 80045 This job will continue to be posted until at least 07/20/2025. If interested, please apply prior to this date. Job...
The Customer Service Manager will refer customers for products and services uncovered during interactions and/or conversations....
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
General information Job Title Airport Customer Service Supervisor-DTW (Spirit) Date Thursday, April 10, 2025 Entity Unifi Aviation, LLC State Michigan City Detroit Base Pay Rate: $ 20.50 Full/Part...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- West Bloomfield, MI
- 20 hours ago
- West Bloomfield, MI
- 20 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Store - DET-ORION TOWNSHIP, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Location: Shelby - Store 119: 1523 S. Post Rd. Shelby NC 28150 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store....
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Michigan
Highest Education Level
Customer Service Managers in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Bank Deposits
- Call Center Management
- Customer Success
- Zendesk
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Strategy Development
- Account Management
- Customer Relations
- Friendliness
- Telephone Skills
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Spanish
- Inventory Management
- English
- Team Building
- Policy Development
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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