Customer Service Manager Jobs in Michigan

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 72 Jobs

SCCMHA JOB VACANCY ANNOUNCEMENT Client Service Manager Pay Range: $60,313.78 - $74,231.60 Annually $3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000...

Account Manager - GSC - US

  • Canton, MI
  • moments ago
  • Canton, MI
  • moments ago

service management and able to partner cross-functionally + Ability to manage end to end initiatives through challenging deadlines + Excellent organizational and project management skills, including...

Retail Department Coordinator-Customer Service

  • Petoskey, MI
  • moments ago
  • Petoskey, MI
  • moments ago

Responsible for operations at the front end. Ensures front-line Associates provide prompt, courteous, and knowledgeable service to all customers. Resolves customer service issues appropriately and...

Customer Service Manager, Airport Customer Experience

  • Detroit, MI
  • 7 hours ago
  • Detroit, MI
  • 7 hours ago

Location: Detroit Metro Apt (DTW-TRML) Cities: Detroit - MI Requisition ID: 80045 This job will continue to be posted until at least 07/20/2025. If interested, please apply prior to this date. Job...

Customer Service Manager

  • Ada, MI
  • 7 hours ago
  • Ada, MI
  • 7 hours ago

The Customer Service Manager will refer customers for products and services uncovered during interactions and/or conversations....

Customer Service Supervisor

  • Monroe, MI
  • 17 hours ago
  • Monroe, MI
  • 17 hours ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Airport Customer Service Supervisor-DTW (Spirit)

  • Detroit, MI
  • 19 hours ago
  • Detroit, MI
  • 19 hours ago

General information Job Title Airport Customer Service Supervisor-DTW (Spirit) Date Thursday, April 10, 2025 Entity Unifi Aviation, LLC State Michigan City Detroit Base Pay Rate: $ 20.50 Full/Part...

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Customer Service Manager

  • Midland, MI
  • 1 day ago
  • Midland, MI
  • 1 day ago

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...

Customer Service Lead - Part-Time

  • Portage, MI
  • 1 day ago
  • Portage, MI
  • 1 day ago

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...

Retail Customer Service Supervisor Fulltime

  • Ann Arbor, MI
  • 1 day ago
  • Ann Arbor, MI
  • 1 day ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Experience Manager

  • Sterling Heights, MI
  • 1 day ago
  • Sterling Heights, MI
  • 1 day ago

Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...

Customer Experience Manager

  • Orion, MI
  • 2 days ago
  • Orion, MI
  • 2 days ago

Store - DET-ORION TOWNSHIP, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Customer Service Manager

  • Shelby, MI
  • 2 days ago
  • Shelby, MI
  • 2 days ago

Location: Shelby - Store 119: 1523 S. Post Rd. Shelby NC 28150 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...

Customer Service Lead

  • Grayling, MI
  • 2 days ago
  • Grayling, MI
  • 2 days ago

Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store....

Demographic Data for Michigan

Moving to Michigan? Find some basic demographic data about Michigan below.


Local
National
10,077,306
222,152

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Michigan

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Michigan offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Michigan
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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