Customer Service Representative Jobs in Southfield, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI (9 miles from Southfield, MI)
- 2 days ago
- Saturn Printing
- Livonia, MI (9 miles from Southfield, MI)
- 2 days ago
Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....
- Troy, MI (10 miles from Southfield, MI)
- 6 hours ago
- Troy, MI (10 miles from Southfield, MI)
- 6 hours ago
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...
Pharmacy Customer Service Associate
- Commerce Twp, MI (12 miles from Southfield, MI)
- 6 hours ago
- Commerce Twp, MI (12 miles from Southfield, MI)
- 6 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative Tier 1 Automotive
- Fraser, MI (17 miles from Southfield, MI)
- 13 hours ago
- Fraser, MI (17 miles from Southfield, MI)
- 13 hours ago
The Customer Service Representative (CSR) is a key liaison between our fastener manufacturing operations and our Tier-1 customers....
Experienced Customer Service Associate
- Dearborn, MI (14 miles from Southfield, MI)
- 19 hours ago
- Dearborn, MI (14 miles from Southfield, MI)
- 19 hours ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Inside Sales/ Customer Service
- Oak Park, MI (6 miles from Southfield, MI)
- 19 hours ago
- Oak Park, MI (6 miles from Southfield, MI)
- 19 hours ago
### Job Description: Inside Sales/Customer Service Representative **Position Title:** Inside Sales/Customer Service Representative **Location:** [Insert Location] **Company:** [Insert Company Name]...
Farmers Insurance Agency is looking to train and develop our next insurance professional. This position will teach phone, people, and business acumen skills. As a team member, you will learn the...
Ford Customer Service Division Engineer - ReX High Voltage System
- Dearborn, MI (14 miles from Southfield, MI)
- 19 hours ago
- Dearborn, MI (14 miles from Southfield, MI)
- 19 hours ago
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, were all a part of something bigger than...
Customer Service/Sales/ Dispatcher/ Call Taking
- Detroit, MI (15 miles from Southfield, MI)
- 19 hours ago
- Detroit, MI (15 miles from Southfield, MI)
- 19 hours ago
Looking for A person to answer the phones; assist customers with towing or road service needs. If you are outgoing, a person who loves to interact with other people this job is for you. We are...
Branch Customer Service Representative - White Lake, MI
- White Lake, MI (16 miles from Southfield, MI)
- 20 hours ago
- White Lake, MI (16 miles from Southfield, MI)
- 20 hours ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...
Customer Service Field Trainer II
- Troy, MI (10 miles from Southfield, MI)
- 1 day ago
- Troy, MI (10 miles from Southfield, MI)
- 1 day ago
Customer Service Field Trainer II Toshiba America Business Solutions, Inc. life insurance, 401(k) United States, Michigan, Troy 900 Wilshire Drive (Show on map) Jun 12, 2025 Description Customer...
Customer Service Representative
- Westland, MI (12 miles from Southfield, MI)
- 1 day ago
- Westland, MI (12 miles from Southfield, MI)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Experienced Client Service Representative
- Saint Clair Shores, MI (20 miles from Southfield, MI)
- 1 day ago
- Saint Clair Shores, MI (20 miles from Southfield, MI)
- 1 day ago
Client Service Representative Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need?...
Medical Screener - Reception Technician (Customer Service)
- Roseville, MI (18 miles from Southfield, MI)
- 1 day ago
- Roseville, MI (18 miles from Southfield, MI)
- 1 day ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
Customer Service - Whole Foods
- West Bloomfield, MI (5 miles from Southfield, MI)
- 1 day ago
- West Bloomfield, MI (5 miles from Southfield, MI)
- 1 day ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Demographic Data for Southfield, MI
Moving to Southfield, MI? Find some basic demographic data about Southfield, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Southfield, MI
Highest Education Level
Customer Service Representatives in Southfield, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Baking
- Order Processing
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Scanning
- Customer Relations
- Telephone Skills
- Listening
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Filing
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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