Customer Service Manager Jobs in Kentwood, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 3 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Service Lead - Part-Time
- Grandville, MI (7 miles from Kentwood, MI)
- 8 days ago
- Grandville, MI (7 miles from Kentwood, MI)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
Customer Experience Manager-566
- Grandville, MI (7 miles from Kentwood, MI)
- 20 days ago
- Grandville, MI (7 miles from Kentwood, MI)
- 20 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Jenison, MI (11 miles from Kentwood, MI)
- 21 days ago
- Jenison, MI (11 miles from Kentwood, MI)
- 21 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Customer Experience Manager FT
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
Store - GRAND RAPIDS-GRAND RAPIDS/PARIS AVE, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel...
Customer Experience Manager PT
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
Store - GRAND RAPIDS-GRAND RAPIDS/PARIS AVE, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel...
- Ada, MI (10 miles from Kentwood, MI)
- 30+ days ago
- Ada, MI (10 miles from Kentwood, MI)
- 30+ days ago
The Customer Service Manager will refer customers for products and services uncovered during interactions and/or conversations....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Kentwood, MI
- 90+ days ago
- Kentwood, MI
- 90+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Demographic Data for Kentwood, MI
Moving to Kentwood, MI? Find some basic demographic data about Kentwood, MI below.
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Salary for Customer Service Manager Jobs in Kentwood, MI
Highest Education Level
Customer Service Managers in Kentwood, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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