Customer Service Manager Jobs in Kentwood, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 21 hours ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 21 hours ago
at LUXOTTICA OF AMERICA INC in Grand Rapids, Michigan, United States Job Description Requisition ID:876840 Position:Full-Time Total Rewards:Benefits/Incentive Information EssilorLuxottica is a...
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 3 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 3 days ago
Responsible for monitoring calls, completing quality assurance audits, and making improvement recommendations to ensure alignment with the guidelines, standards, and procedures of the approved...
- Allendale, MI (17 miles from Kentwood, MI)
- 5 days ago
- Allendale, MI (17 miles from Kentwood, MI)
- 5 days ago
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 10 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 10 days ago
About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 9 states. Our mission is to provide the highest...
- Kentwood, MI
- 12 days ago
- Kentwood, MI
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 14 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 14 days ago
Join Our Award-Winning Team and Make a Difference! Location: Grand Rapids Job Type: Full-Time Salary: $19.50- $23 Are you ready to be part of a dynamic team that's dedicated to keeping customers'...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Part-time Customer Experience Manager
- Grandville, MI (7 miles from Kentwood, MI)
- 17 days ago
- Grandville, MI (7 miles from Kentwood, MI)
- 17 days ago
Store - GRAND RAPIDS-GRANDVILLE, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 24 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 24 days ago
This includes NCAA, GLIAC, and national affiliations associated with athletics or other role-specific regulations....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 27 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 27 days ago
Strengthening and empowering all of the communities we serve. About Bookingscloud Bookingscloud is a pioneering digital marketing platform designed for professional vacation rental managers. Our...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 60+ days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 60+ days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Grand Rapids, MI (8 miles from Kentwood, MI)
- 60+ days ago
- Grand Rapids, MI (8 miles from Kentwood, MI)
- 60+ days ago
Requisition ID: 876840 Position: Full-Time Total Rewards: Benefits/Incentive Information EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and...
Demographic Data for Kentwood, MI
Moving to Kentwood, MI? Find some basic demographic data about Kentwood, MI below.
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Salary for Customer Service Manager Jobs in Kentwood, MI
Highest Education Level
Customer Service Managers in Kentwood, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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