Call Center Representative Jobs in Kentwood, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent - Full-Time - M-Th 11:30a - 8p and Alternating Fri 8a - 4:30p / Sat 9a-1p
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 10 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 10 days ago
Call Center Agent - Full-Time - M-Th 11:30a - 8p and Alternating Fri 8a - 4:30p / Sat 9a-1p Job Locations US-MI-Grand Rapids ID 2025-12011 Category Customer Service and Support Position Type Full...
Apply Description Community West Credit Union is looking for a people person as a Contact Center Agent I to add to our Kentwood branch team, for onsite and remote work (if desired) at the...
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 12 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 12 days ago
The ideal candidate will have call center experience and electric vehicle knowledge!...
Call Center Agent - Part-Time - MI - M-TH 8a-1p and alternating Fri 8a-1p / Sat 9a-1p
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 17 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 17 days ago
Call Center Agent - Part-Time - MI - M-TH 8a-1p and alternating Fri 8a-1p / Sat 9a-1p Job Locations US-MI-Grand Rapids ID 2025-11928 Category Customer Service and Support Position Type Part Time...
Bilingual (Spanish) Call Center Specialist
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
General Information Primary Location: Grand Rapids Employee Status: Full-Time Workplace Type: Fully On-Site Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career...
Full Time Pharmacy Delivery Call Center Technician
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
Employment Type: Full time Shift: Day Shift Description: Perform high-quality customer service experience on a concierge prescription delivery team via telephone or messaging system. Mercy Health...
Bilingual Customer Service Center Agent
- Sparta, MI (20 miles from Kentwood, MI)
- 60+ days ago
- Sparta, MI (20 miles from Kentwood, MI)
- 60+ days ago
EXPERIENCE and/or EDUCATION High School Diploma or GED Minimum of one (1) year of Call Center experience in banking, financial services or goal driven retail sales preferred Spanish language skills...
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 90+ days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 90+ days ago
General Information Primary Location: Grand Rapids Employee Status: Full-Time Workplace Type: Fully On-Site Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career...
Demographic Data for Kentwood, MI
Moving to Kentwood, MI? Find some basic demographic data about Kentwood, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kentwood, MI
Highest Education Level
Call Center Representatives in Kentwood, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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