Call Center Representative Jobs in Kentwood, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Call Center Representative - Texas
- Manpower
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 hours ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 hours ago
BEFORE APPLYING YOU MUST HAVE THE FOLLOWING EQUIPMENT Headset Requirements (USBC Hardwired Logitech Recommended) Must have an attached boom microphone Must be hardwired (cord cannot be detachable)...
Remote- LMCU
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 29 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 29 days ago
General Information Primary Location: 5537 Glenwood Employee Status: Full-Time Workplace Type: Fully On-Site Available Shift: 11:30 AM - 7:30 PM Who we are: At LMCU, you'll find more than just a...
In PersonOverview DK Security is Michigans fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security,...
In Person- Versiti, Inc
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 30+ days ago
Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation...
In PersonOverview DK Security is Michigans fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security,...
In PersonDemographic Data for Kentwood, MI
Moving to Kentwood, MI? Find some basic demographic data about Kentwood, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kentwood, MI
Highest Education Level
Call Center Representatives in Kentwood, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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