Customer Service Representative Jobs in Kentwood, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Grandville, MI (7 miles from Kentwood, MI)
- 8 hours ago
- Grandville, MI (7 miles from Kentwood, MI)
- 8 hours ago
Nice twice Resale Shoppe is looking for a part-time (10 hours per week) Cashier/Customer Service Clerk. The hours need are Wednesdays from 3pm - 7:30pm and every Saturday from 10am - 3:30pm. In...
- Rockford, MI (19 miles from Kentwood, MI)
- 1 day ago
- Rockford, MI (19 miles from Kentwood, MI)
- 1 day ago
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
Customer Service - Self Storage Manager
- Wyoming, MI (7 miles from Kentwood, MI)
- 2 days ago
- Wyoming, MI (7 miles from Kentwood, MI)
- 2 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Manufacturing Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
Customer Service Representative Summary: Under the direction of the Customer Service Manager, the Customer Service Representative is engaged in handling orders, telephone and other inquiries from customers...
Sales & Customer Service Associate
- Grandville, MI (7 miles from Kentwood, MI)
- 4 days ago
- Grandville, MI (7 miles from Kentwood, MI)
- 4 days ago
Overview Where Better Careers Begin! Massage Envy Grandville: 4530 Ivanrest Avenue Grandville, MI 49418 Do you have a passion for helping others? At the Massage Envy Grandville franchise, we...
Customer Service Specialist, Full-Time - Grand Rapids, MI
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
VIVO Infusion LLC Infusion Customer Service SpecialistGrand Rapids MI Vivo Infusion Customer Service SpecialistAdmin AssistantWe are seeking a motivated and detail oriented Customer Service...
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
Customer Service Representative Summary: Under the direction of the Customer Service Manager, the Customer Service Representative is engaged in handling orders, telephone and other inquiries from customers...
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
A Day in the Life: Customer Service Representatives in this role answer phone calls about the Passport Application process....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 6 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 6 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Assoc. Cert
- Byron Center, MI (7 miles from Kentwood, MI)
- 6 days ago
- Byron Center, MI (7 miles from Kentwood, MI)
- 6 days ago
Job Objectives Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient...
- Wyoming, MI (7 miles from Kentwood, MI)
- 9 days ago
- Wyoming, MI (7 miles from Kentwood, MI)
- 9 days ago
Service Representatives are self-motivated and driven by a desire to exceed expectations....
Customer Service Associate - Temporary
- Wyoming, MI (7 miles from Kentwood, MI)
- 9 days ago
- Wyoming, MI (7 miles from Kentwood, MI)
- 9 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Wyoming, MI (7 miles from Kentwood, MI)
- 11 days ago
- Wyoming, MI (7 miles from Kentwood, MI)
- 11 days ago
Customer Service Representive (part of Allegis Group) 3.8 3.8 out of 5 stars Wyoming, MI 49418 Role Summary: We are seeking enthusiastic Call Center Representatives to join our team. You will be...
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 12 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 12 days ago
Job Summary: As a Customer Service Representative at Trucordia, you will play a vital role in providing exceptional customer service to our commercial lines clients....
Customer Care Specialist I Job Summary: An engine manufacturer in Kentwood, MI is seeking a Customer Care Specialist I to join their busy and growing team. This position provides dealer support...
Demographic Data for Kentwood, MI
Moving to Kentwood, MI? Find some basic demographic data about Kentwood, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Kentwood, MI
Highest Education Level
Customer Service Representatives in Kentwood, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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