Customer Service Manager Jobs in Ann Arbor, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
SUMMARY The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention,...
In PersonAccount Manager - Power Systems Rental
- MacAllister
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
Location: Novi, MI, United States Share: Quick Apply Now Save Job Saved Description Objective This position is responsible for developing new customer relationships and facilitating sales growth...
In PersonPart-time Customer Experience Manager
- Michaels Stores
- Brighton, MI (21 miles from Ann Arbor, MI)
- 14 days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 14 days ago
Store - DET-BRIGHTON, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimePT Customer Experience Manager
- Michaels Stores
- Canton, MI (19 miles from Ann Arbor, MI)
- 14 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 14 days ago
Store - DET-CANTON, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Trijicon, Inc
- Wixom, MI (23 miles from Ann Arbor, MI)
- 16 days ago
- Wixom, MI (23 miles from Ann Arbor, MI)
- 16 days ago
The Manager of Customer Service is responsible for leading and overseeing the customer service team to ensure exceptional support experiences for customers across all communication channels. This...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 30+ days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 30+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- CGC Water
- Howell, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
- Howell, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities. Our goal is to be...
In Person- McLane Company, Inc.
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 30+ days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 30+ days ago
The Customer Service Manager builds positive, interactive relationships with McLane's customers from the restaurant level to the corporate home office....
In PersonSenior Client Service Manager - Commercial Lines
- Gallagher
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonManufacturing Customer Service Professional
- MMI Engineered Solutions
- Saline, MI (8 miles from Ann Arbor, MI)
- 45+ days ago
- Saline, MI (8 miles from Ann Arbor, MI)
- 45+ days ago
Who we are: MMI is a plastic injection molding and engineering solutions provider headquartered in Saline, Michigan, with offices in Troy, Warren, and Monterrey, Mexico. We specialize in...
In Person- TJX
- Canton, MI (19 miles from Ann Arbor, MI)
- 45+ days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 45+ days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonDemographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Ann Arbor, MI
Highest Education Level
Customer Service Managers in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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