Customer Service Manager Jobs in Ann Arbor, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Canton, MI (19 miles from Ann Arbor, MI)
- 12 hours ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 12 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Retail Customer Service Supervisor-Part Time (cashier)
- Ann Arbor, MI
- 1 day ago
- Ann Arbor, MI
- 1 day ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes...
Client Services Coordinator II
- Canton, MI (19 miles from Ann Arbor, MI)
- 5 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 5 days ago
Organize and process incoming client samples and maintain records. Resolve any sample receipt issues with clients. Communicate project schedules to clients. Prepare and complete reports for...
Customer Experience Manager - Full Time
- Canton, MI (19 miles from Ann Arbor, MI)
- 6 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 6 days ago
Store - Canton, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Canton, MI (19 miles from Ann Arbor, MI)
- 8 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 8 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Store - ANN ARBOR, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Fultime Customer Service Supervisor Retail Fultime Customer Service Supervisor
- Ann Arbor, MI
- 12 days ago
- Ann Arbor, MI
- 12 days ago
Retail Fultime Customer Service Supervisor TJX Companies 3.5 ( ) Ann Arbor, MI Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and...
Retail Part Time Customer Service Supervisor Retail Part Time Customer Service Supervisor
- Ann Arbor, MI
- 12 days ago
- Ann Arbor, MI
- 12 days ago
Retail Part Time Customer Service Supervisor TJX Companies 3.5 ( ) Ann Arbor, MI Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly...
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Customer Service Professional II - Ann Arbor, MI
- Ann Arbor, MI
- 14 days ago
- Ann Arbor, MI
- 14 days ago
In the Customer Service Specialist role, you will be responsible for providing the sales team with administrative support, enhancing the efficiency of the sales process between the organization...
Customer Service Administrator
- Novi, MI (21 miles from Ann Arbor, MI)
- 14 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 14 days ago
Join Kistler - A Global Leader in Measurement Technology! At Kistler, we're revolutionizing industries with cutting-edge dynamic measurement technology that helps customers optimize their products...
- Clinton, MI (13 miles from Ann Arbor, MI)
- 21 days ago
- Clinton, MI (13 miles from Ann Arbor, MI)
- 21 days ago
Location: Clinton - Store 68: 312 Jacobs Hwy. Clinton SC 29325 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Ann Arbor, MI
Highest Education Level
Customer Service Managers in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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