Call Center Representative Jobs in Ann Arbor, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative Physical Therapy Clinic
- Plymouth Physical Therapy Specialists
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 5 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 5 days ago
Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support....
In PersonCall Center Representative (Must Have 2+ Years Experience) + READ JOB DESCRIPTION
- TEKsystems
- Northville, MI (18 miles from Ann Arbor, MI)
- 7 days ago
- Northville, MI (18 miles from Ann Arbor, MI)
- 7 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCustomer Service Call Center Agent (Must Have 2+ Years Experience) + READ JOB DESCRIPTION
- TEKsystems
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 7 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 7 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In Person- University Of Michigan (The Regents @ Ann Arbor)
- Ann Arbor, MI
- 15 days ago
- Ann Arbor, MI
- 15 days ago
How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the...
In PersonCall Center Representative (Must Have 2+ Years Experience)
- TEKsystems
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 22 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 22 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCall Center Agent (Must Have 2+ Years Experience)
- TEKsystems
- Novi, MI (21 miles from Ann Arbor, MI)
- 22 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 22 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonPFANS Call Center Representative (TEMP)
- University Of Michigan (The Regents @ Ann Arbor)
- Ann Arbor, MI
- 25 days ago
- Ann Arbor, MI
- 25 days ago
How to Apply A cover letter is NOT required for consideration. Mission Statement The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in...
In Person TemporaryCSR Call Center Representative
- TEKsystems
- South Lyon, MI (15 miles from Ann Arbor, MI)
- 30+ days ago
- South Lyon, MI (15 miles from Ann Arbor, MI)
- 30+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonHealthcare Call Center Representative
- TEKsystems
- Northville, MI (18 miles from Ann Arbor, MI)
- 30+ days ago
- Northville, MI (18 miles from Ann Arbor, MI)
- 30+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonCall Center Customer Service Representative
- TEKsystems
- Belleville, MI (20 miles from Ann Arbor, MI)
- 45+ days ago
- Belleville, MI (20 miles from Ann Arbor, MI)
- 45+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonClient Support Specialist - Greater Detroit, MI Area (REMOTE)
- Fidelity Investments
- Ann Arbor, MI
- 45+ days ago
- Ann Arbor, MI
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonDemographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ann Arbor, MI
Highest Education Level
Call Center Representatives in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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