Customer Service Representative Jobs in Ann Arbor, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Northville, MI (18 miles from Ann Arbor, MI)
- 7 hours ago
- Northville, MI (18 miles from Ann Arbor, MI)
- 7 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Associate - Customer Service Center
- Ann Arbor, MI
- 11 hours ago
- Ann Arbor, MI
- 11 hours ago
This position works an alternate schedule Schedule is 11am to 8pm, Wednesday through Sunday, including non-traditional holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and...
Human Resources Customer Care Representative Intermediate (TEMP)
- Ann Arbor, MI
- 11 hours ago
- Ann Arbor, MI
- 11 hours ago
Job Summary Join the Shared Service HR Team! The University of Michigan Shared Services Center (U-M SSC) is a customer service organization dedicated to delivering user-friendly and cost-effective...
Customer Service Rep(01050) - 35173 E. Michigan Ave.
- Wayne, MI (23 miles from Ann Arbor, MI)
- 11 hours ago
- Wayne, MI (23 miles from Ann Arbor, MI)
- 11 hours ago
Company Description Job Description The main requirement for Domino's Pizza Customer Representative Applicants is to have a positive personality, a clear and highly energetic voice, and he or she...
Pharmacy Customer Service Associate
- South Lyon, MI (15 miles from Ann Arbor, MI)
- 1 day ago
- South Lyon, MI (15 miles from Ann Arbor, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- South Lyon, MI (15 miles from Ann Arbor, MI)
- 1 day ago
- South Lyon, MI (15 miles from Ann Arbor, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service - Donor Support Technician
- Westland, MI (24 miles from Ann Arbor, MI)
- 1 day ago
- Westland, MI (24 miles from Ann Arbor, MI)
- 1 day ago
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
Customer Service Rep(01110) - 8017 N. Wayne Road
- Westland, MI (24 miles from Ann Arbor, MI)
- 1 day ago
- Westland, MI (24 miles from Ann Arbor, MI)
- 1 day ago
Company Description Job Description The main requirement for Domino's Pizza Customer Representative Applicants is to have a positive personality, a clear and highly energetic voice, and he or she...
Loyalty Customer Service Rep FT - Great Perks - Paid Training - Career Growth Opportunity
- Belleville, MI (20 miles from Ann Arbor, MI)
- 2 days ago
- Belleville, MI (20 miles from Ann Arbor, MI)
- 2 days ago
$15.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If you're bored working at a call center, behind a hotel counter or as a cashier in a retail store, we have...
Customer Service Representative - Utility
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 2 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 2 days ago
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and...
Customer Service Representative - Patient Registration
- Novi, MI (21 miles from Ann Arbor, MI)
- 4 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 4 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
- Novi, MI (21 miles from Ann Arbor, MI)
- 4 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 4 days ago
Overall Function of a Retail Customer Service Representative (Cashier): Customer Service Representatives champion the PGA TOUR Superstore 'Customer First' philosophy by providing a great checkout experience...
- Canton, MI (19 miles from Ann Arbor, MI)
- 5 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 5 days ago
Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Medical Screener - Reception Technician (Customer Service)
- Westland, MI (24 miles from Ann Arbor, MI)
- 5 days ago
- Westland, MI (24 miles from Ann Arbor, MI)
- 5 days ago
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. In compliance with...
Retail Customer Service Cashier
- Dundee, MI (23 miles from Ann Arbor, MI)
- 6 days ago
- Dundee, MI (23 miles from Ann Arbor, MI)
- 6 days ago
Req ID: 459797 Address: 775 American Rd. Napoleon, OH, 43545 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Ann Arbor, MI
Highest Education Level
Customer Service Representatives in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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