Customer Service Representative Jobs in Ann Arbor, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Whitmore Lake, MI (10 miles from Ann Arbor, MI)
- moments ago
- Whitmore Lake, MI (10 miles from Ann Arbor, MI)
- moments ago
This position is responsible for providing front desk coverage for patient satisfaction by greeting patients, scheduling appointments, verifying insurance and referral information, collecting and...
CLUB Customer Service Outfitter - Part Time
- Dundee, MI (23 miles from Ann Arbor, MI)
- 8 hours ago
- Dundee, MI (23 miles from Ann Arbor, MI)
- 8 hours ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
Customer Service & Retail Front Desk Associate - Store #328 - 1803 N Wayne Rd
- Westland, MI (24 miles from Ann Arbor, MI)
- 1 day ago
- Westland, MI (24 miles from Ann Arbor, MI)
- 1 day ago
Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...
Customer Service Representative, Full or Part Time
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 1 day ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 1 day ago
Store 4706218: 528 Clark Rd, Ypsilanti, Michigan 48198 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Novi, MI (21 miles from Ann Arbor, MI)
- 3 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 3 days ago
At PTSolutions, we are looking to add to our growing team of Customer Service Representatives....
Customer Service Representative
- Novi, MI (21 miles from Ann Arbor, MI)
- 6 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 6 days ago
As our Customer Service Representative, you'll work to help our patients check into the hospital....
What you'll need to succeed as a Senior Customer Service Specialist at XPO Minimum qualifications: 2 years of related work experience and call center environment Excellent typing and 10-key skills...
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Blood Collection Staff/Customer Service - Driver
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
un Remote Customer Service - Join Fast compensation: To be discussed. Key Responsibilities: Engage with customers via phone or chat Build and maintain strong relationships with clients Understand...
Remote WorkCustomer Account Representative
- Wayne, MI (23 miles from Ann Arbor, MI)
- 7 days ago
- Wayne, MI (23 miles from Ann Arbor, MI)
- 7 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15.17 per hour - $17.85 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Representative
- Novi, MI (21 miles from Ann Arbor, MI)
- 8 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 8 days ago
We are looking to add Customer Service Representatives to our team at Paw Prints Inn! CORE RESPONSIBILITES (include but are not limited to): Supports Mission, Vision and Values of Destination Pet....
Summer Temp - Branch Customer Service Representative
- Brighton, MI (21 miles from Ann Arbor, MI)
- 8 days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 8 days ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Ann Arbor, MI
Highest Education Level
Customer Service Representatives in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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