Customer Service Representative Jobs in Ann Arbor, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service - Self Storage Manager
- Public Storage
- Westland, MI (24 miles from Ann Arbor, MI)
- 2 days ago
- Westland, MI (24 miles from Ann Arbor, MI)
- 2 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonCustomer Service Representative
- PTSolutions
- Novi, MI (21 miles from Ann Arbor, MI)
- 2 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 2 days ago
At PTSolutions, we are looking to add to our growing team of Customer Service Representatives....
In PersonClient Services Representative
- Bank of Ann Arbor
- Howell, MI (21 miles from Ann Arbor, MI)
- 2 days ago
- Howell, MI (21 miles from Ann Arbor, MI)
- 2 days ago
Job Type Full-time Description The Customer Service Representative serves as a primary point of contact for bank customers, providing exceptional service through phone and email communications....
In Person- Orkin
- New Hudson, MI (19 miles from Ann Arbor, MI)
- 2 days ago
- New Hudson, MI (19 miles from Ann Arbor, MI)
- 2 days ago
If Youre Great at Helping People, Weve Got the Career for You Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, well turn your people...
In PersonOnsite Customer Service Specialist
- Concordance Healthcare Solutions LLC
- Ann Arbor, MI
- 4 days ago
- Ann Arbor, MI
- 4 days ago
Myself > My Company > View Opportunities Equal Opportunity Employer/Protected Veterans/Individuals with... For full info follow application link. Concordance Healthcare Solutions, LLC hires and...
In PersonCustomer Service Representative, Full or Part Time
- Circle K
- Ann Arbor, MI
- 5 days ago
- Ann Arbor, MI
- 5 days ago
Store 4706301: 1420 E Stadium, Ann Arbor, Michigan 48104 Shift Availability Flexible Availability Time Type Customer Service Representative We want you to join our team as a Customer Service Representative...
In Person Part TimeCustomer Service Rep (01117) 4910 Washtenaw Ave
- Domino's Pizza
- Ann Arbor, MI
- 8 days ago
- Ann Arbor, MI
- 8 days ago
You'll find our Customer Service Representative jobs offer you more....
In PersonCustomer Service Rep (01101) - 953 Washtenaw Ave
- Domino's Pizza
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 9 days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 9 days ago
You'll find our Customer Service Representative jobs offer you more....
In PersonAs a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several...
In PersonCustomer Service Team Member Canton Michigan Ave
- Michaels Stores
- Canton, MI (19 miles from Ann Arbor, MI)
- 11 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 11 days ago
Store - Canton, MIDeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience. Complete...
In PersonEmployment Type: Full time Shift: Description: This position is 100% on-site ; there is no option to work remotely. Customer Care Representative I Department: Regional Call Center Location:...
RemoteBlood Collection Staff Customer Service
- American National Red Cross
- Novi, MI (21 miles from Ann Arbor, MI)
- 13 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 13 days ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
In PersonBilingual MultiLocation Customer Service Speciali
- The SherwinWilliams Company
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 13 days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 13 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In PersonCustomer Service Representative
- Community Choice Financial Family of Brands
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 14 days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 14 days ago
Your Opportunity Customer Service Representative CheckSmart Ypsilanti, Michigan As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right...
In PersonCustomer Service Team Member-10
- Michaels Stores
- Canton, MI (19 miles from Ann Arbor, MI)
- 15 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 15 days ago
Store - Canton, MI Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
In PersonDemographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Ann Arbor, MI
Highest Education Level
Customer Service Representatives in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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