Customer Service Manager Jobs in Tewksbury, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- The TJX Companies, Inc.
- Framingham, MA (22 miles from Tewksbury, MA)
- 1 hour ago
- Framingham, MA (22 miles from Tewksbury, MA)
- 1 hour ago
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person- NFP Corp.
- Boston, MA (19 miles from Tewksbury, MA)
- 13 hours ago
- Boston, MA (19 miles from Tewksbury, MA)
- 13 hours ago
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative...
In Person- Innovive Health
- Medford, MA (15 miles from Tewksbury, MA)
- 21 hours ago
- Medford, MA (15 miles from Tewksbury, MA)
- 21 hours ago
Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go...
In Person- Arthur J Gallagher & Co.
- Boston, MA (19 miles from Tewksbury, MA)
- 1 day ago
- Boston, MA (19 miles from Tewksbury, MA)
- 1 day ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In Person- Innovive Health
- Medford, MA (15 miles from Tewksbury, MA)
- 1 day ago
- Medford, MA (15 miles from Tewksbury, MA)
- 1 day ago
Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home.Our dedicated teams go...
In PersonCustomer Service Supervisor - Full Time
- Whole Foods
- Newtonville, MA (17 miles from Tewksbury, MA)
- 2 days ago
- Newtonville, MA (17 miles from Tewksbury, MA)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In Person Full Time- Five Below
- Stoneham, MA (11 miles from Tewksbury, MA)
- 2 days ago
- Stoneham, MA (11 miles from Tewksbury, MA)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Michaels Stores
- Danvers, MA (14 miles from Tewksbury, MA)
- 3 days ago
- Danvers, MA (14 miles from Tewksbury, MA)
- 3 days ago
Store - BOS-DANVERS, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Arthur J Gallagher & Co.
- Reading, MA (8 miles from Tewksbury, MA)
- 4 days ago
- Reading, MA (8 miles from Tewksbury, MA)
- 4 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In Person- Oracle
- Boston, MA (19 miles from Tewksbury, MA)
- 4 days ago
- Boston, MA (19 miles from Tewksbury, MA)
- 4 days ago
Jobs Boston, MA Supervisor, Customer Service Oracle Supervisor, Customer Service Boston, MA Apply Job Description U.S. citizenship required due to client contracts. Position must be performed on...
In PersonSenior Manager - Client Services
- Veeva Systems
- Boston, MA (19 miles from Tewksbury, MA)
- 5 days ago
- Boston, MA (19 miles from Tewksbury, MA)
- 5 days ago
Requirements 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client...
RemoteCustomer Service Coordinator #26-12200
- US Tech Solutions
- Tewksbury, MA
- 5 days ago
- Tewksbury, MA
- 5 days ago
Preferred experience is 2 years customer service call center experience....
In PersonOperations and Customer Service Lead
- Boston Engineering
- Waltham, MA (14 miles from Tewksbury, MA)
- 6 days ago
- Waltham, MA (14 miles from Tewksbury, MA)
- 6 days ago
Company Description Boston Engineering is a technology-driven consulting firm that provides innovative engineering solutions to commercial and government clients. Headquartered in Waltham,...
In PersonSupervisor Cust Service - Integrated Supply
- Vallen Distribution
- Haverhill, MA (15 miles from Tewksbury, MA)
- 6 days ago
- Haverhill, MA (15 miles from Tewksbury, MA)
- 6 days ago
Service Manager with supervisory responsibilities for all remote and physically present associates that they have responsibility for by performing the following duties personally or through delegation...
In Person- Fidelity Investments
- Merrimack, NH (21 miles from Tewksbury, MA)
- 6 days ago
- Merrimack, NH (21 miles from Tewksbury, MA)
- 6 days ago
Job Description: Note: Fidelity will not provide sponsorship for this position. The Role The candidate will be a member within an evolving team which is reinventing core brokerage processes and...
In PersonDemographic Data for Tewksbury, MA
Moving to Tewksbury, MA? Find some basic demographic data about Tewksbury, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Tewksbury, MA
Highest Education Level
Customer Service Managers in Tewksbury, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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