Customer Service Manager Jobs in Salem, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Smyth Companies
- Wilmington, MA (14 miles from Salem, MA)
- 10 days ago
- Smyth Companies
- Wilmington, MA (14 miles from Salem, MA)
- 10 days ago
We’re currently hiring a Customer Service Manager to lead and grow our Customer Service team in Wilmington, MA....
- Lowell, MA (22 miles from Salem, MA)
- 9 hours ago
- Lowell, MA (22 miles from Salem, MA)
- 9 hours ago
Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers...
- Plaistow, NH (24 miles from Salem, MA)
- 1 day ago
- Plaistow, NH (24 miles from Salem, MA)
- 1 day ago
A Day in the Life: Were looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience....
- Hyde Park, MA (21 miles from Salem, MA)
- 1 day ago
- Hyde Park, MA (21 miles from Salem, MA)
- 1 day ago
A Day in the Life: We're looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience....
- Boston, MA (13 miles from Salem, MA)
- 3 days ago
- Boston, MA (13 miles from Salem, MA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Service Supervisor - Full Time
- Lynnfield, MA (6 miles from Salem, MA)
- 5 days ago
- Lynnfield, MA (6 miles from Salem, MA)
- 5 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Boston, MA (13 miles from Salem, MA)
- 6 days ago
- Boston, MA (13 miles from Salem, MA)
- 6 days ago
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put...
- Concord, MA (23 miles from Salem, MA)
- 6 days ago
- Concord, MA (23 miles from Salem, MA)
- 6 days ago
Job Summary Under the direction of the Director of Laboratory Operations, the Associate Client Services Manager is responsible for the overall management of daily operations for the Phlebotomy and...
Home Care Client Services Manager
- Boston, MA (13 miles from Salem, MA)
- 7 days ago
- Boston, MA (13 miles from Salem, MA)
- 7 days ago
BAYDA Home Health Care has an immediate opening for a Client Services Manager in our Charlestown, MA Assistive Care Office. If you are looking for an exciting career opportunity in a growing...
- Boston, MA (13 miles from Salem, MA)
- 9 days ago
- Boston, MA (13 miles from Salem, MA)
- 9 days ago
Company Description Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care. Amwell provides a leading...
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)
- Boston, MA (13 miles from Salem, MA)
- 9 days ago
- Boston, MA (13 miles from Salem, MA)
- 9 days ago
Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements....
- Boston, MA (13 miles from Salem, MA)
- 10 days ago
- Boston, MA (13 miles from Salem, MA)
- 10 days ago
About Zone & Co. Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of...
Remote WorkJob Listing ID: 4325920 Job Title: Senior Client Success Manager Application Deadline: Open Until FilledJob Location: Salem Date Posted: 08/08/2025Hours Worked Per Week: Not Provided Shift: Not...
Remote WorkCustomer Service Administrator
- Wilmington, MA (14 miles from Salem, MA)
- 11 days ago
- Wilmington, MA (14 miles from Salem, MA)
- 11 days ago
Our client, a leading robotics and automation company is seeking a Customer Service Administrator for a 6+ month hybrid contract (potential for temp-to-hire). This role offers $30/hr and requires...
- Boston, MA (13 miles from Salem, MA)
- 11 days ago
- Boston, MA (13 miles from Salem, MA)
- 11 days ago
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the...
Remote WorkDemographic Data for Salem, MA
Moving to Salem, MA? Find some basic demographic data about Salem, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Salem, MA
Highest Education Level
Customer Service Managers in Salem, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »