Customer Service Representative Jobs in Salem, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Lynn, MA (4 miles from Salem, MA)
- 9 hours ago
- Lynn, MA (4 miles from Salem, MA)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Medford, MA (13 miles from Salem, MA)
- 9 hours ago
- Medford, MA (13 miles from Salem, MA)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Reading, MA (10 miles from Salem, MA)
- 9 hours ago
- Reading, MA (10 miles from Salem, MA)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Quincy, MA (19 miles from Salem, MA)
- 17 hours ago
- Quincy, MA (19 miles from Salem, MA)
- 17 hours ago
Job Title: Customer Care Representative Location: Remote within distance to Brockton, MA Hours: Tuesday - Saturday 9:30am-6pm PURPOSE AND SCOPE: The Customer Care Representative will contribute to...
Dealer Specialties is looking for a Dealership Service Representative/Cosmetic Inspector to join our dynamic team. We offer a desirable work environment that allows you to work independently. We...
Geek Squad Customer Care Agent
- Danvers, MA (4 miles from Salem, MA)
- 20 hours ago
- Danvers, MA (4 miles from Salem, MA)
- 20 hours ago
As a Geek Squad Customer Care Agent, you'll resolve delivery and installation issues for our clients. These topics include product or property damage, system issues, product availability,...
Customer Service Representative
- Burlington, MA (15 miles from Salem, MA)
- 1 day ago
- Burlington, MA (15 miles from Salem, MA)
- 1 day ago
Overview First line representative responsible for handling inbound/outbound call inquiries, processing transactions, and facilitating answers to a range of inquiries. Responsible for fax, email...
Customer Service Representative: Answers telephone or greets customers at counter. Provides prompt and correct information about collections, rates, billing, and account status....
Qualifications: Mortgage and/or financial services call center experience is a plus. Bilingual Spanish is a plus....
Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more....
Remote WorkJob Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Customer Account Representative
- Lynn, MA (4 miles from Salem, MA)
- 1 day ago
- Lynn, MA (4 miles from Salem, MA)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $17.34 per hour - $20.40 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Representative
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
Our client is seeking a detail-oriented professional to support document processing and customer service tasks in a fast-paced, team-oriented environment. The ideal candidate will have a clerical...
- Dracut, MA (23 miles from Salem, MA)
- 2 days ago
- Dracut, MA (23 miles from Salem, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Retail Customer Service Associate Part Time
- Dedham, MA (23 miles from Salem, MA)
- 2 days ago
- Dedham, MA (23 miles from Salem, MA)
- 2 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Demographic Data for Salem, MA
Moving to Salem, MA? Find some basic demographic data about Salem, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Salem, MA
Highest Education Level
Customer Service Representatives in Salem, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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