Call Center Representative Jobs in Salem, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service Call Center Representative-On-Site-Hours-12AM-8AM
- Cohasset, MA (20 miles from Salem, MA)
- 13 hours ago
- Cohasset, MA (20 miles from Salem, MA)
- 13 hours ago
Clean Harbors is seeking an Emergency Call Center Representative to join our safety conscious team.. This role will be responsible for operation of the 24-Hour Emergency Operations Center....
- Somerville, MA (13 miles from Salem, MA)
- 12 hours ago
- Somerville, MA (13 miles from Salem, MA)
- 12 hours ago
IT Client Support Specialist 08/25/2025 - 09/26/2025 (1 Month Contract. Possible Contract-to-Hire) Somerville, MA (onsite) 35 Hours per week Job Description: The IT Client Support Specialist is...
- Boston, MA (13 miles from Salem, MA)
- 23 hours ago
- Boston, MA (13 miles from Salem, MA)
- 23 hours ago
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...
Client Relations Specialist 15% Commission + Paid RealEstate Cours
- Beverly, MA (4 miles from Salem, MA)
- 11 days ago
- Beverly, MA (4 miles from Salem, MA)
- 11 days ago
Client Relations Specialist - 15% Commission + Paid RealEstate Cours (North Shore) Confidant RE image 1 of 1 compensation: commission starting at 15% employment type: job title: Client Relations...
Remote WorkIntake Call Center Representative
- Boston, MA (13 miles from Salem, MA)
- 13 days ago
- Boston, MA (13 miles from Salem, MA)
- 13 days ago
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
- Wilmington, MA (14 miles from Salem, MA)
- 17 days ago
- Wilmington, MA (14 miles from Salem, MA)
- 17 days ago
Call Center Representative Job Locations US-MA-Wilmington Posted Date 2 days ago (7/31/2025 8:21 PM) Job ID 2025-3479 # of Openings 10 Pos....
Pharmacy Call Center Technician
- Andover, MA (16 miles from Salem, MA)
- 19 days ago
- Andover, MA (16 miles from Salem, MA)
- 19 days ago
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...
- Lawrence, MA (18 miles from Salem, MA)
- 23 days ago
- Lawrence, MA (18 miles from Salem, MA)
- 23 days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
Medical Call Center Representative
- Boston, MA (13 miles from Salem, MA)
- 24 days ago
- Boston, MA (13 miles from Salem, MA)
- 24 days ago
Apply Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities...
- Wellesley Hills, MA (23 miles from Salem, MA)
- 30+ days ago
- Wellesley Hills, MA (23 miles from Salem, MA)
- 30+ days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
- Newton, MA (17 miles from Salem, MA)
- 30+ days ago
- Newton, MA (17 miles from Salem, MA)
- 30+ days ago
Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance...
- Boston, MA (13 miles from Salem, MA)
- 30+ days ago
- Boston, MA (13 miles from Salem, MA)
- 30+ days ago
We are looking for experienced Call Center Representatives on 1st & 2nd shift. This is a temp-to-perm opportunity....
Call Center Representative Level I (Temporary)-Cape Verdean Creole
- Dorchester, MA (16 miles from Salem, MA)
- 30+ days ago
- Dorchester, MA (16 miles from Salem, MA)
- 30+ days ago
The Call Center Representatives consistently provide exceptional customer service to the patients and other callers....
Call Center Representative Level 1 (Temporary)-Spanish
- Dorchester, MA (16 miles from Salem, MA)
- 30+ days ago
- Dorchester, MA (16 miles from Salem, MA)
- 30+ days ago
The Call Center Representatives consistently provide exceptional customer service to the patients and other callers....
Call Center Agent (Part-Time)-1
- Woburn, MA (12 miles from Salem, MA)
- 45+ days ago
- Woburn, MA (12 miles from Salem, MA)
- 45+ days ago
Return to Job Search Call Center Agent (Part-Time)-1 U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in...
Demographic Data for Salem, MA
Moving to Salem, MA? Find some basic demographic data about Salem, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Salem, MA
Highest Education Level
Call Center Representatives in Salem, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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