Customer Service Manager Jobs in Quincy, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- NFP Corp.
- Boston, MA (8 miles from Quincy, MA)
- 11 hours ago
- Boston, MA (8 miles from Quincy, MA)
- 11 hours ago
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative...
In Person- Innovive Health
- Medford, MA (12 miles from Quincy, MA)
- 18 hours ago
- Medford, MA (12 miles from Quincy, MA)
- 18 hours ago
Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go...
In Person- Arthur J Gallagher & Co.
- Boston, MA (8 miles from Quincy, MA)
- 22 hours ago
- Boston, MA (8 miles from Quincy, MA)
- 22 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In Person- Innovive Health
- Medford, MA (12 miles from Quincy, MA)
- 1 day ago
- Medford, MA (12 miles from Quincy, MA)
- 1 day ago
Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home.Our dedicated teams go...
In PersonCustomer Service Supervisor - Full Time
- Whole Foods
- Newtonville, MA (11 miles from Quincy, MA)
- 1 day ago
- Newtonville, MA (11 miles from Quincy, MA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In Person Full Time- Five Below
- Stoneham, MA (16 miles from Quincy, MA)
- 2 days ago
- Stoneham, MA (16 miles from Quincy, MA)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Michaels Stores
- Danvers, MA (23 miles from Quincy, MA)
- 2 days ago
- Danvers, MA (23 miles from Quincy, MA)
- 2 days ago
Store - BOS-DANVERS, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Arthur J Gallagher & Co.
- Reading, MA (20 miles from Quincy, MA)
- 3 days ago
- Reading, MA (20 miles from Quincy, MA)
- 3 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In Person- Oracle
- Boston, MA (8 miles from Quincy, MA)
- 4 days ago
- Boston, MA (8 miles from Quincy, MA)
- 4 days ago
Jobs Boston, MA Supervisor, Customer Service Oracle Supervisor, Customer Service Boston, MA Apply Job Description U.S. citizenship required due to client contracts. Position must be performed on...
In PersonSenior Manager - Client Services
- Veeva Systems
- Boston, MA (8 miles from Quincy, MA)
- 5 days ago
- Boston, MA (8 miles from Quincy, MA)
- 5 days ago
Requirements 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client...
RemoteOperations and Customer Service Lead
- Boston Engineering
- Waltham, MA (16 miles from Quincy, MA)
- 5 days ago
- Waltham, MA (16 miles from Quincy, MA)
- 5 days ago
Company Description Boston Engineering is a technology-driven consulting firm that provides innovative engineering solutions to commercial and government clients. Headquartered in Waltham,...
In PersonRetiree Services Client Service Manager, Officer
- State Street
- Quincy, MA
- 6 days ago
- Quincy, MA
- 6 days ago
The Client Service Manager, Officer will be a point of contact for Retiree Services client relationships, activities and client inquiries. This person will monitor and oversee the performance of...
In Person- Autodesk Inc.
- Boston, MA (8 miles from Quincy, MA)
- 7 days ago
- Boston, MA (8 miles from Quincy, MA)
- 7 days ago
Job Requisition ID # 26WD98378 Position Overview Autodesk's Customer Technical Support (CTS) organization is driven by customer-focused, solutions-oriented professionals who thrive in a...
In PersonCustomer Service Manager - Boston, MA
- Philips
- Boston, MA (8 miles from Quincy, MA)
- 8 days ago
- Boston, MA (8 miles from Quincy, MA)
- 8 days ago
Customer Service Manager - Boston, MA Job Description The Customer Service Manager Defines and implements service operations strategies, ensuring alignment with corporate objectives and driving excellence...
In PersonBi-Lingual Customer Service Team Lead
- Cognizant
- Boston, MA (8 miles from Quincy, MA)
- 10 days ago
- Boston, MA (8 miles from Quincy, MA)
- 10 days ago
Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department within the region....
In PersonDemographic Data for Quincy, MA
Moving to Quincy, MA? Find some basic demographic data about Quincy, MA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Quincy, MA
Highest Education Level
Customer Service Managers in Quincy, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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