Customer Service Representative Jobs in Quincy, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Store Specialist - (Customer Service/Merchandising) - Part Time
- Medway, MA (22 miles from Quincy, MA)
- moments ago
- Medway, MA (22 miles from Quincy, MA)
- moments ago
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The pay range for this position is $16.00 - $17.25 / hour and...
- Lynn, MA (15 miles from Quincy, MA)
- 2 hours ago
- Lynn, MA (15 miles from Quincy, MA)
- 2 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Medford, MA (12 miles from Quincy, MA)
- 2 hours ago
- Medford, MA (12 miles from Quincy, MA)
- 2 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Reading, MA (20 miles from Quincy, MA)
- 2 hours ago
- Reading, MA (20 miles from Quincy, MA)
- 2 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Job Title: Customer Care Representative Location: Remote within distance to Brockton, MA Hours: Tuesday - Saturday 9:30am-6pm PURPOSE AND SCOPE: The Customer Care Representative will contribute to...
Customer Service Representative- Dealer Photography
- Salem, MA (19 miles from Quincy, MA)
- 12 hours ago
- Salem, MA (19 miles from Quincy, MA)
- 12 hours ago
Dealer Specialties is looking for a Dealership Service Representative/Cosmetic Inspector to join our dynamic team. We offer a desirable work environment that allows you to work independently. We...
E-Commerce Customer Service Associate
- Mansfield, MA (19 miles from Quincy, MA)
- 13 hours ago
- Mansfield, MA (19 miles from Quincy, MA)
- 13 hours ago
Overview The E-Commerce Customer Service Associate is the frontline representative of our e-commerce platform, interacting with customers via phone, email and other communication channels. In this...
Client Services Representative II
- Canton, MA (7 miles from Quincy, MA)
- 13 hours ago
- Canton, MA (7 miles from Quincy, MA)
- 13 hours ago
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Job Description We are FIS. Our...
Geek Squad Customer Care Agent
- Danvers, MA (23 miles from Quincy, MA)
- 13 hours ago
- Danvers, MA (23 miles from Quincy, MA)
- 13 hours ago
As a Geek Squad Customer Care Agent, you'll resolve delivery and installation issues for our clients. These topics include product or property damage, system issues, product availability,...
Customer Service - Self Storage Manager
- Westwood, MA (9 miles from Quincy, MA)
- 17 hours ago
- Westwood, MA (9 miles from Quincy, MA)
- 17 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
- Norton, MA (21 miles from Quincy, MA)
- 1 day ago
- Norton, MA (21 miles from Quincy, MA)
- 1 day ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
LP Customer Service Associate I
- Raynham, MA (21 miles from Quincy, MA)
- 1 day ago
- Raynham, MA (21 miles from Quincy, MA)
- 1 day ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Representative
- Burlington, MA (20 miles from Quincy, MA)
- 1 day ago
- Burlington, MA (20 miles from Quincy, MA)
- 1 day ago
Overview First line representative responsible for handling inbound/outbound call inquiries, processing transactions, and facilitating answers to a range of inquiries. Responsible for fax, email...
Weighmaster/Customer Service Spec
- Salem, MA (19 miles from Quincy, MA)
- 1 day ago
- Salem, MA (19 miles from Quincy, MA)
- 1 day ago
Customer Service Representative: Answers telephone or greets customers at counter. Provides prompt and correct information about collections, rates, billing, and account status....
Customer Experience Specialist I
- Salem, MA (19 miles from Quincy, MA)
- 1 day ago
- Salem, MA (19 miles from Quincy, MA)
- 1 day ago
Qualifications: Mortgage and/or financial services call center experience is a plus. Bilingual Spanish is a plus....
Demographic Data for Quincy, MA
Moving to Quincy, MA? Find some basic demographic data about Quincy, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Quincy, MA
Highest Education Level
Customer Service Representatives in Quincy, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Retail
- Listening
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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