Customer Service Representative Jobs in Quincy, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Wegmans
- Chestnut Hill, MA (9 miles from Quincy, MA)
- 17 days ago
- Chestnut Hill, MA (9 miles from Quincy, MA)
- 17 days ago
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Chestnut Hill, MA Address: 200 Boylston Street Pay: $18 -...
In Person Full TimeCustomer Service Representative
- Team Elite LLC
- Revere, MA (12 miles from Quincy, MA)
- 1 hour ago
- Revere, MA (12 miles from Quincy, MA)
- 1 hour ago
Customer Service Representatives are the face of the Domino's brand....
In PersonBilingual Customer Service Representative
- TEKsystems
- Canton, MA (7 miles from Quincy, MA)
- 1 hour ago
- Canton, MA (7 miles from Quincy, MA)
- 1 hour ago
Location: Anywhere Job Title: Bilingual Customer Service Representative Job Description This role supports a national shareholder communications campaign focused on proxy season, helping public companies...
Remote ContractSenior Managr Global Customer Service
- Fujifilm
- Boston, MA (8 miles from Quincy, MA)
- 1 hour ago
- Boston, MA (8 miles from Quincy, MA)
- 1 hour ago
Position Overview** Fujifilm is seeking a Senior Manager of Global Customer Service to lead the end-to-end customer service strategy and execution globally for Digital Commerce. This role is...
RemoteCustomer Service Representative
- Sila Services
- Weymouth, MA (3 miles from Quincy, MA)
- 2 hours ago
- Weymouth, MA (3 miles from Quincy, MA)
- 2 hours ago
Jobs Weymouth, MA Customer Service Representative Sila Services Customer Service Representative Weymouth, MA Apply Customer Service Representative Boston Standard believes that great home services start...
In Person- Ameriprise
- Newton, MA (11 miles from Quincy, MA)
- 3 hours ago
- Newton, MA (11 miles from Quincy, MA)
- 3 hours ago
About Our Company Were a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people...
In PersonCustomer Assistance Representative - Randolph
- Enterprise
- Whitman, MA (11 miles from Quincy, MA)
- 3 hours ago
- Whitman, MA (11 miles from Quincy, MA)
- 3 hours ago
Overview The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will...
In PersonCustomer Service Representative
- Racetrac Petroleum, Inc.
- Framingham, MA (22 miles from Quincy, MA)
- 5 hours ago
- Framingham, MA (22 miles from Quincy, MA)
- 5 hours ago
The Senior Customer Service Representative handles daily interaction with internal and external customers, assistance with consumer inquiries and disputes, the maintenance of internal databases, and...
In Person- VCA Animal Hospital
- Wakefield, MA (18 miles from Quincy, MA)
- 6 hours ago
- Wakefield, MA (18 miles from Quincy, MA)
- 6 hours ago
Veterinary Client Service Representative VCA Wakefield Animal Hospital - located just 15 minutes north of Boston and 20 minutes south of New Hampshire - is seeking a client service professional to...
In PersonCustomer Experience Representative
- BRUNT Workwear
- North Reading, MA (23 miles from Quincy, MA)
- 6 hours ago
- North Reading, MA (23 miles from Quincy, MA)
- 6 hours ago
We're leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country's tradesmen and women by working directly with real workers to learn...
In PersonPart Time Customer Service Representative
- Mr. Handyman
- Peabody, MA (20 miles from Quincy, MA)
- 19 hours ago
- Peabody, MA (20 miles from Quincy, MA)
- 19 hours ago
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman were growing our team so we can continue to be one of the most...
In Person Part Time- Raising Cane's
- Boston, MA (8 miles from Quincy, MA)
- 1 day ago
- Boston, MA (8 miles from Quincy, MA)
- 1 day ago
Starting hiring pay at: $ 17.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
In PersonCustomer Service Representative
- U-Haul
- Taunton, MA (23 miles from Quincy, MA)
- 1 day ago
- Taunton, MA (23 miles from Quincy, MA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonCustomer Service Representative
- Kayem Foods Inc
- Chelsea, MA (10 miles from Quincy, MA)
- 1 day ago
- Chelsea, MA (10 miles from Quincy, MA)
- 1 day ago
Company Overview Kayem Foods is a family owned and operated craft meat business that has been making New England's favorite franks, sausages, and prepared meats in Chelsea, Mass. since its...
In Person- Jet Aviation
- Bedford, MA (22 miles from Quincy, MA)
- 1 day ago
- Bedford, MA (22 miles from Quincy, MA)
- 1 day ago
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management,...
In PersonDemographic Data for Quincy, MA
Moving to Quincy, MA? Find some basic demographic data about Quincy, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Quincy, MA
Highest Education Level
Customer Service Representatives in Quincy, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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