Customer Service Manager Jobs in Plymouth, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Norwell, MA (21 miles from Plymouth, MA)
- 45+ days ago
- Norwell, MA (21 miles from Plymouth, MA)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Barnstable, MA (21 miles from Plymouth, MA)
- 2 days ago
- Barnstable, MA (21 miles from Plymouth, MA)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Care Coordinator - Delivery Scheduling I
- Taunton, MA (24 miles from Plymouth, MA)
- 5 days ago
- Taunton, MA (24 miles from Plymouth, MA)
- 5 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
- Taunton, MA (24 miles from Plymouth, MA)
- 5 days ago
- Taunton, MA (24 miles from Plymouth, MA)
- 5 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Full Time Customer Experience Manager
- Wareham, MA (8 miles from Plymouth, MA)
- 12 days ago
- Wareham, MA (8 miles from Plymouth, MA)
- 12 days ago
Store - BOS-WAREHAM, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Hyannis, MA (23 miles from Plymouth, MA)
- 14 days ago
- Hyannis, MA (23 miles from Plymouth, MA)
- 14 days ago
What we\'ll ask of you: Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office Ensure departments meet or...
- Hyannis, MA (23 miles from Plymouth, MA)
- 14 days ago
- Hyannis, MA (23 miles from Plymouth, MA)
- 14 days ago
BAYADA Home Health Care is currently seeking a **Client Services Manager** to join our **Hyannis, MA M** **edicare certified Home Health Visits Office.** If you are looking for an exciting career...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Rockland, MA (22 miles from Plymouth, MA)
- 27 days ago
- Rockland, MA (22 miles from Plymouth, MA)
- 27 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Closing Part Time Customer Experience Manager
- Wareham, MA (8 miles from Plymouth, MA)
- 28 days ago
- Wareham, MA (8 miles from Plymouth, MA)
- 28 days ago
Store - BOS-WAREHAM, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Barnstable, MA (21 miles from Plymouth, MA)
- 30+ days ago
- Barnstable, MA (21 miles from Plymouth, MA)
- 30+ days ago
Delivering exceptional customer experiences in therole of the Head Coach through coaching, zoning, team selling andpersonally selling. Conducting associate observations and associatecoaching....
Customer Service Manager Trainee (H)
- Middleboro, MA (14 miles from Plymouth, MA)
- 90+ days ago
- Middleboro, MA (14 miles from Plymouth, MA)
- 90+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 380839 Address: USA-MA-Middleboro-8 Merchants Way Store Code: Store 08005 Management (2756423) Hannaford Supermarkets started out as...
Client Service Manager (Hybrid)
- Middleboro, MA (14 miles from Plymouth, MA)
- 90+ days ago
- Middleboro, MA (14 miles from Plymouth, MA)
- 90+ days ago
About FBinsure, A Division of Patriot Growth Insurance Services : FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism,...
Demographic Data for Plymouth, MA
Moving to Plymouth, MA? Find some basic demographic data about Plymouth, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Plymouth, MA
Highest Education Level
Customer Service Managers in Plymouth, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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