Call Center Representative Jobs in Plymouth, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service Call Center Representative-On-Site-Hours-12AM-8AM
- Bryantville, MA (15 miles from Plymouth, MA)
- 9 hours ago
- Bryantville, MA (15 miles from Plymouth, MA)
- 9 hours ago
Clean Harbors is seeking an Emergency Call Center Representative to join our safety conscious team.. This role will be responsible for operation of the 24-Hour Emergency Operations Center....
- Taunton, MA (24 miles from Plymouth, MA)
- 8 days ago
- Taunton, MA (24 miles from Plymouth, MA)
- 8 days ago
Call Center Specialist Seeking a full time Call Center Specialist 40 hours per week, including Saturday s, to process member transactions, resolve member issues to completion, answer inbound...
Call Center Agent/Office Admininstrative Assistant
- Wareham, MA (8 miles from Plymouth, MA)
- 20 days ago
- Wareham, MA (8 miles from Plymouth, MA)
- 20 days ago
This is a M-F part time position (5 hour shifts between hours of 8a-5p) with the potential to transition to Full Time. The Call Center Agent/Office Administrative Assistant primary responsibility...
Call Center Customer Service Representative
- East Taunton, MA (19 miles from Plymouth, MA)
- 23 days ago
- East Taunton, MA (19 miles from Plymouth, MA)
- 23 days ago
Overview Do you have a passion for service, a curiosity for technology, and love to solve problems? If so, WELCOME HOME to a career with Jordan's Furniture! We are looking for motivated, problem...
Part-time Call Center Customer Service Representative
- Taunton, MA (24 miles from Plymouth, MA)
- 24 days ago
- Taunton, MA (24 miles from Plymouth, MA)
- 24 days ago
Overview Do you need a part time schedule and have a passion for service, a curiosity for technology, and love to solve problems? If so, WELCOME HOME to a career with Jordan's Furniture! We are...
- Taunton, MA (24 miles from Plymouth, MA)
- 45+ days ago
- Taunton, MA (24 miles from Plymouth, MA)
- 45+ days ago
28 Hours per week Shifts Available: Evening Shifts (Until 7PM): Evening hours, great for those looking for work after school or other daytime commitments Saturday Shift (8AM-1PM): A part-time...
Demographic Data for Plymouth, MA
Moving to Plymouth, MA? Find some basic demographic data about Plymouth, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Plymouth, MA
Highest Education Level
Call Center Representatives in Plymouth, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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