Call Center Representative Jobs in Plymouth, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- North Easton Savings Bank
- Whitman, MA (21 miles from Plymouth, MA)
- 1 day ago
- Whitman, MA (21 miles from Plymouth, MA)
- 1 day ago
Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve....
In Personand that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all?...
In PersonCall Center Representative - Brockton
- Rockland Trust Company
- Brockton, MA (24 miles from Plymouth, MA)
- 13 days ago
- Brockton, MA (24 miles from Plymouth, MA)
- 13 days ago
At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives....
In Person- Waste Connections
- New Bedford, MA (22 miles from Plymouth, MA)
- 13 days ago
- New Bedford, MA (22 miles from Plymouth, MA)
- 13 days ago
Harvey Waste & Recycling, a Waste Connections Company is looking for a High Energy Call Center Representative to join the team at our location in New Bedford, MA....
In Person- Bristol County Savings Bank
- Taunton, MA (24 miles from Plymouth, MA)
- 19 days ago
- Taunton, MA (24 miles from Plymouth, MA)
- 19 days ago
Weekly Shift as followed: Evening Weekday Shifts, 3 days a week 10:30-7 PM Every Saturday Shift 8-1PM 4 working days total! 28 hours per week Position: Contact Center Representative Job Type: Part...
In PersonCall Center Representative - Plymouth
- Rockland Trust
- Plymouth, MA
- 30+ days ago
- Plymouth, MA
- 30+ days ago
At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives....
In Person- Waltham Pest Services
- Pembroke, MA (15 miles from Plymouth, MA)
- 60+ days ago
- Pembroke, MA (15 miles from Plymouth, MA)
- 60+ days ago
Overview Waltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first-class services with a focus on public health and safety. We...
In PersonDemographic Data for Plymouth, MA
Moving to Plymouth, MA? Find some basic demographic data about Plymouth, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Plymouth, MA
Highest Education Level
Call Center Representatives in Plymouth, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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