Customer Service Manager Jobs in Leominster, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- The TJX Companies, Inc.
- Framingham, MA (22 miles from Leominster, MA)
- 1 hour ago
- Framingham, MA (22 miles from Leominster, MA)
- 1 hour ago
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonAccount Coordinator, Client Services
- Health Plans Inc
- Westborough, MA (19 miles from Leominster, MA)
- 2 days ago
- Westborough, MA (19 miles from Leominster, MA)
- 2 days ago
Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize...
In Person- VRC
- Hudson, NH (24 miles from Leominster, MA)
- 13 days ago
- Hudson, NH (24 miles from Leominster, MA)
- 13 days ago
Job Type Full-time Description Title: Customer Care Supervisor - Vital Records Reports to: General Manager - Vital Records Summary: The Customer Care Supervisor is responsible for leading and...
In PersonDirector of Client Services Program Operations
- IQVIA
- Northborough, MA (15 miles from Leominster, MA)
- 14 days ago
- Northborough, MA (15 miles from Leominster, MA)
- 14 days ago
The Director of Client Services Program Operations works with Executive Management team to effectively report manage and operate Manufacturer programs. Collaborates with Chief Commercial Officer...
In Person- 150321 Central, Great Road, & Leominster
- Leominster, MA
- 14 days ago
- Leominster, MA
- 14 days ago
Veterinary Care Coordinator Supervisor (Reception Supervisor) - $1,000 sign-on bonus Central Animal Hospital of Stoneham, MA Who Are We Looking For? Are you a passionate veterinary receptionist...
In Person Full TimeOperations and Client Services Manager for a Mental Health Clinic
- Ellie Mental Health
- Framingham, MA (22 miles from Leominster, MA)
- 19 days ago
- Framingham, MA (22 miles from Leominster, MA)
- 19 days ago
Benefits: Company parties Opportunity for advancement Training & development At Ellie Mental Health in Framingham, we believe a well-run clinic is just as important as compassionate care. Were...
In PersonAccelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and...
Remote- Gallagher
- Fitchburg, MA (4 miles from Leominster, MA)
- 23 days ago
- Fitchburg, MA (4 miles from Leominster, MA)
- 23 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Whole Foods Market
- Nashua, NH (21 miles from Leominster, MA)
- 24 days ago
- Nashua, NH (21 miles from Leominster, MA)
- 24 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonFT Assistant Manager Customer Service
- Hannaford Bros Co
- Nashua, NH (21 miles from Leominster, MA)
- 25 days ago
- Nashua, NH (21 miles from Leominster, MA)
- 25 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 499137 Address: USA-NH-Nashua-175 Coliseum Ave Store Code: Store 08186 Front End (5151652) Hannaford Supermarkets started out as a...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Nashua, NH (21 miles from Leominster, MA)
- 25 days ago
- Nashua, NH (21 miles from Leominster, MA)
- 25 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeCustomer Experience Manager - Part Time
- Michaels Stores
- Maynard, MA (17 miles from Leominster, MA)
- 30+ days ago
- Maynard, MA (17 miles from Leominster, MA)
- 30+ days ago
Store - BOS-MAYNARD, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Gallagher
- Westborough, MA (19 miles from Leominster, MA)
- 30+ days ago
- Westborough, MA (19 miles from Leominster, MA)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Definitive Health Care
- Framingham, MA (22 miles from Leominster, MA)
- 30+ days ago
- Framingham, MA (22 miles from Leominster, MA)
- 30+ days ago
About Definitive Healthcare: At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve...
Remote- TransCore
- Auburn, MA (23 miles from Leominster, MA)
- 45+ days ago
- Auburn, MA (23 miles from Leominster, MA)
- 45+ days ago
Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management....
In PersonDemographic Data for Leominster, MA
Moving to Leominster, MA? Find some basic demographic data about Leominster, MA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Leominster, MA
Highest Education Level
Customer Service Managers in Leominster, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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