Customer Service Manager Jobs in Leominster, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Westford, MA (17 miles from Leominster, MA)
- 4 days ago
- Westford, MA (17 miles from Leominster, MA)
- 4 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Customer Service Lead $19 hourly
- Millbury, MA (23 miles from Leominster, MA)
- 5 days ago
- Millbury, MA (23 miles from Leominster, MA)
- 5 days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
- Concord, MA (21 miles from Leominster, MA)
- 6 days ago
- Concord, MA (21 miles from Leominster, MA)
- 6 days ago
Job Summary Under the direction of the Director of Laboratory Operations, the Associate Client Services Manager is responsible for the overall management of daily operations for the Phlebotomy and...
- Littleton, MA (14 miles from Leominster, MA)
- 6 days ago
- Littleton, MA (14 miles from Leominster, MA)
- 6 days ago
Job Posting Start Date 08-13-2025 Job Posting End Date 08-20-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
Category/Area of Expertise: Retail Operations Job Requisition: 447842 Address: USA-MA-Leominster-118 Lancaster Street Store Code: Store 08003 Front End (5151600) Hannaford Supermarkets started out...
FT Customer Service Coordinator TJMaxx N. Nashua FT Customer Service Coordinator TJMaxx N. Nashua
- Nashua, NH (21 miles from Leominster, MA)
- 12 days ago
- Nashua, NH (21 miles from Leominster, MA)
- 12 days ago
FT Customer Service Coordinator TJMaxx N. Nashua TJX Companies 3.5 ( ) Nashua, NH Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly...
PT Customer Service Coordinator TJMaxx N. Nashua PT Customer Service Coordinator TJMaxx N. Nashua
- Nashua, NH (21 miles from Leominster, MA)
- 12 days ago
- Nashua, NH (21 miles from Leominster, MA)
- 12 days ago
PT Customer Service Coordinator TJMaxx N. Nashua TJX Companies 3.5 ( ) Nashua, NH Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly...
- Nashua, NH (21 miles from Leominster, MA)
- 14 days ago
- Nashua, NH (21 miles from Leominster, MA)
- 14 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Worcester, MA (18 miles from Leominster, MA)
- 15 days ago
- Worcester, MA (18 miles from Leominster, MA)
- 15 days ago
Provide timely feedback to the Customer Service Manager regarding service issues or customer concerns....
Customer Service & E-Commerce Supervisor - Full Time
- Shrewsbury, MA (16 miles from Leominster, MA)
- 15 days ago
- Shrewsbury, MA (16 miles from Leominster, MA)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
FT Customer Service Manager Trainee (H)
- Hudson, NH (24 miles from Leominster, MA)
- 16 days ago
- Hudson, NH (24 miles from Leominster, MA)
- 16 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 446827 Address: USA-NH-Hudson-77 Derry Road Store Code: Store 08183 Management (2756429) Hannaford Supermarkets started out as a...
- Framingham, MA (22 miles from Leominster, MA)
- 17 days ago
- Framingham, MA (22 miles from Leominster, MA)
- 17 days ago
About Re:Build Manufacturing Our aim at Re:Build is to rejuvenate the American manufacturing sector, providing growth opportunities for our staff and local communities. We bring to bear deep...
Customer Service Lead - Part-Time
- Nashua, NH (21 miles from Leominster, MA)
- 18 days ago
- Nashua, NH (21 miles from Leominster, MA)
- 18 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Marlborough, MA (16 miles from Leominster, MA)
- 22 days ago
- Marlborough, MA (16 miles from Leominster, MA)
- 22 days ago
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danahers 15+ operating companies,...
Remote WorkDemographic Data for Leominster, MA
Moving to Leominster, MA? Find some basic demographic data about Leominster, MA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Leominster, MA
Highest Education Level
Customer Service Managers in Leominster, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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