Customer Service Manager Jobs in Cambridge, MA

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 82 Jobs
Smyth Companies

CUSTOMER SERVICE MANAGER

We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Manager in our Wilmington, MA location....

Customer Experience Manager - Victoria's Secret - South Shore - Braintree, MA

  • Braintree, MA (13 miles from Cambridge, MA)
  • 13 hours ago
  • Braintree, MA (13 miles from Cambridge, MA)
  • 13 hours ago

Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....

ETF Client Service Manager

  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...

Client Support Manager I

  • Boston, MA (3 miles from Cambridge, MA)
  • 2 days ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 2 days ago

About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...

Customer Service Administrator

  • Wilmington, MA (12 miles from Cambridge, MA)
  • 2 days ago
  • Wilmington, MA (12 miles from Cambridge, MA)
  • 2 days ago

Our client, a growing robotics and automation company located in Wilmington, MA, is seeking a Customer Service Administrator/Warranty Administrator for a hybrid role (3 days in office, 2 remote)....

Customer Service Manager (Nights And Weedends Part Time

  • Everett, MA (4 miles from Cambridge, MA)
  • 2 days ago
  • Everett, MA (4 miles from Cambridge, MA)
  • 2 days ago

Store - BOS-EVERETT, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Customer Service Manager

  • Winter Hill, MA (2 miles from Cambridge, MA)
  • 2 days ago
  • Winter Hill, MA (2 miles from Cambridge, MA)
  • 2 days ago

We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success....

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

  • Charlestown, MA (3 miles from Cambridge, MA)
  • 2 days ago
  • Charlestown, MA (3 miles from Cambridge, MA)
  • 2 days ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...

Personal Lines Client Service Manager

  • Wakefield, MA (9 miles from Cambridge, MA)
  • 3 days ago
  • Wakefield, MA (9 miles from Cambridge, MA)
  • 3 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

  • Lynnfield, MA (12 miles from Cambridge, MA)
  • 3 days ago
  • Lynnfield, MA (12 miles from Cambridge, MA)
  • 3 days ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...

Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Part Time

  • Boston, MA (3 miles from Cambridge, MA)
  • 3 days ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 3 days ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Sr Customer Experience Manager

  • Salem, MA (14 miles from Cambridge, MA)
  • 3 days ago
  • Salem, MA (14 miles from Cambridge, MA)
  • 3 days ago

Job Listing ID: 4296638 Job Title: Sr Customer Experience Manager Application Deadline: Open Until FilledJob Location: Salem Date Posted: 06/21/2025Hours Worked Per Week: Not Provided Shift: Not...

Customer Service Manager $65,000 + Commission

  • Canton, MA (13 miles from Cambridge, MA)
  • 3 days ago
  • Canton, MA (13 miles from Cambridge, MA)
  • 3 days ago

un Customer Service Manager - $65,000 + Commission (Canton) CJ Environmental, Inc. image 1 of 1 15 Dan Road compensation: $65,000 annually + commissions + benefits employment type: experience level:...

Temporary Client Services Coordinator

  • Boston, MA (3 miles from Cambridge, MA)
  • 3 days ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 3 days ago

Temporary Client Services Coordinator Boylston Staffing Boston, Massachusetts, United States Hace 1 dia Quick Tipo de contrato A tiempo completo Quick Descripcion del trabajo Temporary Front Desk...

Client Services Manager, Home Health

  • Wilmington, MA (12 miles from Cambridge, MA)
  • 3 days ago
  • Wilmington, MA (12 miles from Cambridge, MA)
  • 3 days ago

Client Services Manager, Home Health BAYADA Home Health Care - 3.8 Wilmington, MA Job Details 10 hours ago Benefits Paid holidays Health insurance Dental insurance Employee assistance program...

Demographic Data for Cambridge, MA

Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.

Local
National
118,583
3,796
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Cambridge, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Cambridge, MA offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Cambridge, MA
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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