Customer Service Manager Jobs in Cambridge, MA
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Client Success Manager, Life Sciences Da
- Boston, MA (3 miles from Cambridge, MA)
- 3 days ago
- Everett, MA (4 miles from Cambridge, MA)
- 3 days ago
Non-Qualified Client Service Manager
- Boston, MA (3 miles from Cambridge, MA)
- 3 days ago
Supervisor, Customer Support Operations
- Framingham, MA (15 miles from Cambridge, MA)
- 2 days ago
Supervisor, Customer Support Operations
- Concord, MA (13 miles from Cambridge, MA)
- 2 days ago
Physician Account Manager - Greater Boston Area
- Marlborough, MA (21 miles from Cambridge, MA)
- 1 day ago
Client Service Coordinator in Cambridge, MA
- Cambridge, MA
- 2 days ago
Retirement Client Service Manager-401(k) experience required
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
Account Manager, Client Services
- Boston, MA (3 miles from Cambridge, MA)
- 1 day ago
Senior Director, Client Service - Aries Systems
- Andover, MA (18 miles from Cambridge, MA)
- 3 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
Customer Service Manager, Airport Customer Operations
- Boston, MA (3 miles from Cambridge, MA)
- 4 hours ago
- Marlborough, MA (21 miles from Cambridge, MA)
- 4 hours ago
Client Service Coordinator - 000790 in Braintree, MA
- Braintree, MA (13 miles from Cambridge, MA)
- 2 days ago
Customer Success Manager, Growth Accounts (TTGT - Boston)
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
Demographic Data for Cambridge, MA
Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cambridge, MA
Highest Education Level
- Bachelor's Degree (36.3%)
- High School or GED (22.9%)
- Associate's Degree (13.9%)
- Master's Degree (11.5%)
- Vocational Degree or Certification (11.3%)
- Some College (2.7%)
- Doctorate Degree (0.8%)
- Some High School (0.6%)
Average Work Experience
- 4-6 years (43.8%)
- 1-2 years (15.7%)
- 2-4 years (15.0%)
- None (11.8%)
- 10+ years (7.6%)
- Less than 1 year (4.8%)
- 8-10 years (1.3%)
- 6-8 years (0.2%)
Qualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
= trending- Account Management
- Billing
- Call Center Experience
- Call Center Management
- Claims Management
- Client Services
- Coaching
- Communication Skills
- Complaint Resolution
- Computer Skills
- Conflict Resolution
- Customer Relations
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Driving
- Employee Retention
- English
- Escalation Management
- Flexibility
- Friendliness
- High School Diploma
- Leadership
- Liaison
- Listening
- Management
- Merchandising
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Multitasking
- Onboarding
- Organization
- Performance Management
- Policy Administration
- Policy Development
- Problem Solving
- Project Coordination
- Public Speaking
- Relationship Management
- Reporting
- Research Skills
- Resolution
- Retail
- Sales
- Scheduling
- Scheduling Appointments
- Software
- Staff Supervision
- Time Management
- Training and Development
- Verbal Communication
- Willingness To Learn
- Written Communication
- Zendesk
Other Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.