Customer Service Manager Jobs in Westminster, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Columbia, MD (24 miles from Westminster, MD)
- 1 day ago
- Columbia, MD (24 miles from Westminster, MD)
- 1 day ago
Company & Culture Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision...
- Frederick, MD (19 miles from Westminster, MD)
- 8 days ago
- Frederick, MD (19 miles from Westminster, MD)
- 8 days ago
1750 Monocacy Blvd., Bldg D Frederick Maryland, 21701, +... x#720 Starting Pay: $19.25 Hourly We are hiring at all of our MD locations, if this is not your location of choice, we will talk to you...
Customer Service Coordinator/Dispatcher
- Windsor Mill, MD (18 miles from Westminster, MD)
- 9 days ago
- Windsor Mill, MD (18 miles from Westminster, MD)
- 9 days ago
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software....
- Ellicott City, MD (22 miles from Westminster, MD)
- 13 days ago
- Ellicott City, MD (22 miles from Westminster, MD)
- 13 days ago
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
Part-Time Customer Service Manager
- Reisterstown, MD (11 miles from Westminster, MD)
- 14 days ago
- Reisterstown, MD (11 miles from Westminster, MD)
- 14 days ago
Part-Time Customer Service Manager Reisterstown, Westminster, Eldersburg, Upperco, Hampstead, Owings Mills, MD, United States Part Time Entry Level Starting Rate $17/hour Job Summary: Provide quality...
- Cockeysville, MD (17 miles from Westminster, MD)
- 18 days ago
- Cockeysville, MD (17 miles from Westminster, MD)
- 18 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager 229
- Cockeysville, MD (17 miles from Westminster, MD)
- 27 days ago
- Cockeysville, MD (17 miles from Westminster, MD)
- 27 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Retail Customer Service Supervisor
- Towson, MD (21 miles from Westminster, MD)
- 29 days ago
- Towson, MD (21 miles from Westminster, MD)
- 29 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Store - BALT-WESTMINSTER, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service/Coordinator I
- Hanover, PA (16 miles from Westminster, MD)
- 45+ days ago
- Hanover, PA (16 miles from Westminster, MD)
- 45+ days ago
Our client is seeking a Customer Service/Coordinator to join their team. As a Customer Service/Coordinator, you will be part of the Support associate team, providing exceptional support to...
Customer Service/Coordinator I
- Hanover, PA (16 miles from Westminster, MD)
- 45+ days ago
- Hanover, PA (16 miles from Westminster, MD)
- 45+ days ago
Customer Service/Coordinator I#25-59016 Hanover, PA All On-site Job Description 8:30-4:30 M-F Hybrid - Remote Mon & Fri and Onsite Tues-Thurs The DSD Support associate team member will support our...
- Thurmont, MD (23 miles from Westminster, MD)
- 60+ days ago
- Thurmont, MD (23 miles from Westminster, MD)
- 60+ days ago
The Operations Manager is responsible to provide leadership and management to multiple functional areas within a manufacturing plant. This position will work proactively with plant management and...
Retail Manager - Customer Experience Manager (Full-Time)
- Gettysburg, PA (23 miles from Westminster, MD)
- 60+ days ago
- Gettysburg, PA (23 miles from Westminster, MD)
- 60+ days ago
Store - GETTYSBURG, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Eldersburg, MD (11 miles from Westminster, MD)
- 90+ days ago
- Eldersburg, MD (11 miles from Westminster, MD)
- 90+ days ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Demographic Data for Westminster, MD
Moving to Westminster, MD? Find some basic demographic data about Westminster, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Westminster, MD
Highest Education Level
Customer Service Managers in Westminster, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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