Customer Service Manager Jobs in Maryland
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonSr. Manager, Customer Care (Call Center)
- Washington Suburban Sanitary Commission
- Laurel, MD
- 1 day ago
- Laurel, MD
- 1 day ago
Functional Title: Sr. Manager, Customer Care (Call Center) Recruitment Category Type: Standard Functional Category: Customer Service Grade: GS.18 FLSA Status: Exempt Requisition Number: 26-0248...
In PersonLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
In PersonCustomer Service Lead with Childcare or Child Education experience
- Triwave Solutions Inc
- Baltimore, MD
- 2 days ago
- Baltimore, MD
- 2 days ago
Customer Service Lead Role purpose Leads provider and family support operations across calls, email, voicemail, complaints, forms, escalations, multilingual coordination, and inquiry quality. Core...
In PersonAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonPart-Time Customer Service Supervisor - BWI Airport
- PrimeFlight
- Baltimore, MD
- 4 days ago
- Baltimore, MD
- 4 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE SUPERVISOR TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking...
In Person Part TimePart-Time Customer Service Lead- BWI Airport
- PrimeFlight
- Baltimore, MD
- 4 days ago
- Baltimore, MD
- 4 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE LEAD TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a...
In Person Part TimeCustomer Experience Manager PT Rockville
- Michaels Stores
- Rockville, MD
- 5 days ago
- Rockville, MD
- 5 days ago
Store - DC-ROCKVILLE, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeFull-Time Customer Service Supervisor
- Kohl's Corp.
- Germantown, MD
- 5 days ago
- Germantown, MD
- 5 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeA World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonCategory/Area of Expertise: Retail Operations Job Requisition: 502963 Address: USA-MD-Federalsburg-Md Rt 313 At Bloomingdale Store Code: Store 01297 Managers (2717086) Food Lion has been providing...
In PersonIncumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing...
In PersonCustomer Care Coordinator This position is responsible for customer accounts as it relates to daily scheduling and coordination of facility activities relating to customer products. This position...
In PersonSearch for more jobs FT Assistant Manager Customer Service Posting Date: 03/19/2025 Waldorf, MD APPLY NOW Category/Area of Expertise: Retail Operations Job Requisition: 364190 Address:...
In PersonCustomer Service Manager (I-III)
- Farmers & Merchants Bank
- Eldersburg, MD
- 11 days ago
- Eldersburg, MD
- 11 days ago
Customer Service Manager (I-III) Provide quality and efficiency to customers who prefer face to face interaction with the bank....
In PersonDemographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Maryland
Highest Education Level
Customer Service Managers in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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