Customer Service Manager Jobs in Maryland
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Job Description: When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping...
American Airlines is seeking Part Time Customer Service Coordinator at the Baltimore/Washington International Airport. The terms and conditions of this position are covered by the CWA-IBT...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Job Description: Client Services Coordinator: Under general supervision, complete various facilities administration duties. Duties include, but are not limited to, administrative support,...
101462403 Prince George's Blvd, Upper Marlboro, Maryland 20772 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Coordinator Job ID 227397 Posted 08-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Store - DC-GERMANTOWN, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - BALT-ANNAPOLIS, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Chevy Chase, MD
- 6 days ago
- Chevy Chase, MD
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
As the Customer Service Manager, you are the leader and expert of all customer service and administrative functions within your business unit....
This position will report to the Area Customer Service Manager....
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Title:** Client Service Manager, Government - Washington, DC **Reporting to:** Senior Client Service Manager **Location and Travel:** This position will be based onsite at the Washington, DC VA...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
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Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Maryland
Highest Education Level
Customer Service Managers in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Bank Deposits
- Call Center Management
- Customer Success
- Zendesk
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Strategy Development
- Account Management
- Customer Relations
- Friendliness
- Telephone Skills
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Spanish
- Inventory Management
- English
- Team Building
- Policy Development
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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