Customer Service Manager Jobs in Owings Mills, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr. Manager, Customer Care (Call Center)
- Washington Suburban Sanitary Commission
- Laurel, MD (23 miles from Owings Mills, MD)
- 1 day ago
- Laurel, MD (23 miles from Owings Mills, MD)
- 1 day ago
Functional Title: Sr. Manager, Customer Care (Call Center) Recruitment Category Type: Standard Functional Category: Customer Service Grade: GS.18 FLSA Status: Exempt Requisition Number: 26-0248...
In PersonAssistant Customer Experience Manager
- Weis
- Dundalk, MD (19 miles from Owings Mills, MD)
- 1 day ago
- Dundalk, MD (19 miles from Owings Mills, MD)
- 1 day ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
In PersonCustomer Service Lead with Childcare or Child Education experience
- Triwave Solutions Inc
- Baltimore, MD (13 miles from Owings Mills, MD)
- 2 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 2 days ago
Customer Service Lead Role purpose Leads provider and family support operations across calls, email, voicemail, complaints, forms, escalations, multilingual coordination, and inquiry quality. Core...
In Person- Five Below, Inc.
- Towson, MD (8 miles from Owings Mills, MD)
- 3 days ago
- Towson, MD (8 miles from Owings Mills, MD)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonPart-Time Customer Service Supervisor - BWI Airport
- PrimeFlight
- Baltimore, MD (13 miles from Owings Mills, MD)
- 5 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 5 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE SUPERVISOR TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking...
In Person Part TimePart-Time Customer Service Lead- BWI Airport
- PrimeFlight
- Baltimore, MD (13 miles from Owings Mills, MD)
- 5 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 5 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE LEAD TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a...
In Person Part TimeA World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In Person- Wallenius Wilhelmsen
- Dundalk, MD (19 miles from Owings Mills, MD)
- 10 days ago
- Dundalk, MD (19 miles from Owings Mills, MD)
- 10 days ago
Customer Care Coordinator This position is responsible for customer accounts as it relates to daily scheduling and coordination of facility activities relating to customer products. This position...
In PersonCustomer Service Manager (I-III)
- Farmers & Merchants Bank
- Eldersburg, MD (9 miles from Owings Mills, MD)
- 11 days ago
- Eldersburg, MD (9 miles from Owings Mills, MD)
- 11 days ago
Customer Service Manager (I-III) Provide quality and efficiency to customers who prefer face to face interaction with the bank....
In PersonCustomer Experience Manager- 229
- Five Below
- Owings Mills, MD
- 13 days ago
- Owings Mills, MD
- 13 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Gallagher
- Hunt Valley, MD (8 miles from Owings Mills, MD)
- 15 days ago
- Hunt Valley, MD (8 miles from Owings Mills, MD)
- 15 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonField PLC Customer Support Manager
- Judge Group, Inc.
- Baltimore, MD (13 miles from Owings Mills, MD)
- 16 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 16 days ago
Location: Baltimore, MD Salary: $95,000.00 USD Annually - $120,000.00 USD Annually Description: PLC Support Manager - PLC Support Manager will support customers using our industrial machinery....
In Person- Penske Truck Leasing
- Baltimore, MD (13 miles from Owings Mills, MD)
- 19 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 19 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In Person- Fitzgerald Auto Malls
- Hanover, MD (18 miles from Owings Mills, MD)
- 29 days ago
- Hanover, MD (18 miles from Owings Mills, MD)
- 29 days ago
Apply Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We...
In PersonCustomer Relationship Manager - Non-Merit
- Baltimore County
- Baltimore, MD (13 miles from Owings Mills, MD)
- 30+ days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 30+ days ago
Regular Schedule: 34 hours per week A Non-Merit vacancy exists in the Office of Information Technology. Non-Merit positions are not classified within the Baltimore County Government Classification...
In PersonDemographic Data for Owings Mills, MD
Moving to Owings Mills, MD? Find some basic demographic data about Owings Mills, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Owings Mills, MD
Highest Education Level
Customer Service Managers in Owings Mills, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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