Call Center Representative Jobs in Owings Mills, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent - Clinical Research
- Baltimore, MD (13 miles from Owings Mills, MD)
- 11 hours ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 11 hours ago
Work Location : onsite in Baltimore, MD At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel...
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Taxpayer Services Division) - #25-000123-0008
- Baltimore, MD (13 miles from Owings Mills, MD)
- 2 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 2 days ago
Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...
- Baltimore, MD (13 miles from Owings Mills, MD)
- 2 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 2 days ago
Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (18 miles from Owings Mills, MD)
- 2 days ago
- Hanover, MD (18 miles from Owings Mills, MD)
- 2 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Inbound Call Center Representative- Burtonsville
- Burtonsville, MD (23 miles from Owings Mills, MD)
- 3 days ago
- Burtonsville, MD (23 miles from Owings Mills, MD)
- 3 days ago
Added - 08/12/25Inbound Call Center Representative- Burtonsville Administrative & ClericalBurtonsville, Maryland | Submit your Resume Job DescriptionWE HAVE THE JOB FOR YOU!...
Call Center Representative -- SALES
- Cockeysville, MD (8 miles from Owings Mills, MD)
- 11 days ago
- Cockeysville, MD (8 miles from Owings Mills, MD)
- 11 days ago
Call Center Representative -- SALES (Hunt Valley) Sunrise Group compensation: $40,000-$100,000 employment type: experience level: entry level job title: Call Center Representative Sunrise Group is a...
- Baltimore, MD (13 miles from Owings Mills, MD)
- 12 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 12 days ago
Summary JOB SUMMARY: The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...
Intake Call Center Representative
- Columbia, MD (16 miles from Owings Mills, MD)
- 14 days ago
- Columbia, MD (16 miles from Owings Mills, MD)
- 14 days ago
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
Client Support Specialist - Greater Baltimore, MD Area
- Towson, MD (8 miles from Owings Mills, MD)
- 25 days ago
- Towson, MD (8 miles from Owings Mills, MD)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Baltimore, MD (13 miles from Owings Mills, MD)
- 30+ days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 30+ days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Call Center Representative - Part Time
- Baltimore, MD (13 miles from Owings Mills, MD)
- 45+ days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 45+ days ago
Class Specific Essential Duties When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must...
Call Center REP (Medical Billing and Collections)
- Owings Mills, MD
- 45+ days ago
- Owings Mills, MD
- 45+ days ago
Call Center REP (Medical Billing and Collections) Seeking a Call Center Representative who has supported a Billing, Reconciliation and Collections departments within Call Center environment inside a...
- Sparks Glencoe, MD (10 miles from Owings Mills, MD)
- 60+ days ago
- Sparks Glencoe, MD (10 miles from Owings Mills, MD)
- 60+ days ago
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
Student Central Representative (Call Center)
- Catonsville, MD (11 miles from Owings Mills, MD)
- 60+ days ago
- Catonsville, MD (11 miles from Owings Mills, MD)
- 60+ days ago
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following...
- Baltimore, MD (13 miles from Owings Mills, MD)
- 90+ days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 90+ days ago
Center Operations TITLE CODE: J4337 SCHEDULE : Full-time, Saturday - Wednesday 6:00am - 2:30pm DEFINITION: Operates, monitors, and responds to various phone calls and alarm systems including building...
Demographic Data for Owings Mills, MD
Moving to Owings Mills, MD? Find some basic demographic data about Owings Mills, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Owings Mills, MD
Highest Education Level
Call Center Representatives in Owings Mills, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »