Customer Service Manager Jobs in Joppa, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Regional Client Service Director
- Baltimore, MD (17 miles from Joppa, MD)
- 2 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 2 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
FT Assistant Manager Customer Service
- North East, MD (23 miles from Joppa, MD)
- 5 days ago
- North East, MD (23 miles from Joppa, MD)
- 5 days ago
Category/Area of Expertise: Retail OperationsJob Requisition: 431328 Address: USA-MD-North East-2500 West Pulasky Hwy Store Code: Store 01363 Front End (7222349) Food Lion has been providing an...
PRP Client Service Coordinator
- Glen Burnie, MD (22 miles from Joppa, MD)
- 5 days ago
- Glen Burnie, MD (22 miles from Joppa, MD)
- 5 days ago
PRP Client Services Coordinator Hourly Rate: $16.00 - $18.00 Status: Full-time, hourly, non-exempt Empowering Minds is a human services agency dedicated to improving the social functioning of...
Customer Service Manager, Revenue Cycle
- Baltimore, MD (17 miles from Joppa, MD)
- 8 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 8 days ago
Diverse and collaborative working environment Affordable and comprehensive benefits package Employee and Dependent Tuition Assistance The Revenue Cycle Management Customer Services Manager is responsible...
FT Customer Experience Manager
- Baltimore, MD (17 miles from Joppa, MD)
- 9 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 9 days ago
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to...
Customer Service Coordinator/Dispatcher
- Windsor Mill, MD (24 miles from Joppa, MD)
- 9 days ago
- Windsor Mill, MD (24 miles from Joppa, MD)
- 9 days ago
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software....
Full-Time Customer Service Supervisor
- Middle River, MD (7 miles from Joppa, MD)
- 10 days ago
- Middle River, MD (7 miles from Joppa, MD)
- 10 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Glen Burnie, MD (22 miles from Joppa, MD)
- 12 days ago
- Glen Burnie, MD (22 miles from Joppa, MD)
- 12 days ago
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
FY26 US Seasonal Tax-Private Client Services Manager
- Baltimore, MD (17 miles from Joppa, MD)
- 13 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 13 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkUS Seasonal Tax-Financial Services Organization- Private Client Services-Manager
- Baltimore, MD (17 miles from Joppa, MD)
- 13 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 13 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkPart-Time Customer Service Manager
- Reisterstown, MD (23 miles from Joppa, MD)
- 14 days ago
- Reisterstown, MD (23 miles from Joppa, MD)
- 14 days ago
Part-Time Customer Service Manager Reisterstown, Westminster, Eldersburg, Upperco, Hampstead, Owings Mills, MD, United States Part Time Entry Level Starting Rate $17/hour Job Summary: Provide quality...
- Cockeysville, MD (16 miles from Joppa, MD)
- 17 days ago
- Cockeysville, MD (16 miles from Joppa, MD)
- 17 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Baltimore, MD (17 miles from Joppa, MD)
- 22 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 22 days ago
Store - DC-LAUREL, MDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Support Manager - Virginia
- Baltimore, MD (17 miles from Joppa, MD)
- 23 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 23 days ago
Customer Support Manager - Virginia Motorola Solutions paid holidays, 401(k) United States, Maryland, Baltimore Jun 06, 2025 Company Overview At Motorola Solutions, we believe that everything...
Customer Experience Manager 229
- Cockeysville, MD (16 miles from Joppa, MD)
- 26 days ago
- Cockeysville, MD (16 miles from Joppa, MD)
- 26 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Demographic Data for Joppa, MD
Moving to Joppa, MD? Find some basic demographic data about Joppa, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Joppa, MD
Highest Education Level
Customer Service Managers in Joppa, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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