Customer Service Representative Jobs in Joppa, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Baltimore, MD (17 miles from Joppa, MD)
- 27 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 27 days ago
center experience College degree in a related discipline, or relevant technical experience (3-5 years of experience) preferred....
Customer Service Representative
- Baltimore, MD (17 miles from Joppa, MD)
- 21 hours ago
- Baltimore, MD (17 miles from Joppa, MD)
- 21 hours ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkCustomer Service Representative - Patient Registration
- Baltimore, MD (17 miles from Joppa, MD)
- 2 hours ago
- Baltimore, MD (17 miles from Joppa, MD)
- 2 hours ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Pharmacy Customer Service Associate
- Phoenix, MD (12 miles from Joppa, MD)
- 3 hours ago
- Phoenix, MD (12 miles from Joppa, MD)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Baltimore, MD (17 miles from Joppa, MD)
- 15 hours ago
- Baltimore, MD (17 miles from Joppa, MD)
- 15 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative (Loan Consultant II)
- Dundalk, MD (15 miles from Joppa, MD)
- 1 day ago
- Dundalk, MD (15 miles from Joppa, MD)
- 1 day ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Customer Service Rep (04671) Rising Sun, MD
- Rising Sun, MD (22 miles from Joppa, MD)
- 1 day ago
- Rising Sun, MD (22 miles from Joppa, MD)
- 1 day ago
Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills....
Entry Level Medical Screener/Medical Customer Service
- Baltimore, MD (17 miles from Joppa, MD)
- 2 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 2 days ago
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Customer Service Representative (Loan Consultant I)
- Glen Burnie, MD (22 miles from Joppa, MD)
- 3 days ago
- Glen Burnie, MD (22 miles from Joppa, MD)
- 3 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Patient Financial Customer Service Representative (Full Time, Towson, Hybrid)
- Towson, MD (15 miles from Joppa, MD)
- 3 days ago
- Towson, MD (15 miles from Joppa, MD)
- 3 days ago
Patient Financial Customer Service Representative (Full Time, Towson, Hybrid) 3.2 3.2 out of 5 stars Towson, MD 21286 Hybrid work General Summary: In this entry-level role, the Patient Financial Customer...
Customer Service Representative / Receptionist
- Belcamp, MD (6 miles from Joppa, MD)
- 3 days ago
- Belcamp, MD (6 miles from Joppa, MD)
- 3 days ago
Sole Hire LLC Customer Service Representative / Receptionist Easy Apply Belcamp, MD Easy Apply Customer Service Representative / Receptionist (Temp-to-Perm Opportunity) Location: Belcamp, MD (Aberdeen...
CLINICAL CUSTOMER SERVICE REP (Day 40)
- Baltimore, MD (17 miles from Joppa, MD)
- 3 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 3 days ago
Clinical Customer Service Rep Full Time - Day shift - 40 hours The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and...
- Owings Mills, MD (23 miles from Joppa, MD)
- 3 days ago
- Owings Mills, MD (23 miles from Joppa, MD)
- 3 days ago
Customer Service Rep About the Role: As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work....
Customer Service Advisor Float- Arbutus
- Catonsville, MD (24 miles from Joppa, MD)
- 4 days ago
- Catonsville, MD (24 miles from Joppa, MD)
- 4 days ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
CLUB Customer Service Outfitter Part-Time
- Baltimore, MD (17 miles from Joppa, MD)
- 4 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 4 days ago
Pay Range: $16.00 - $21.50 POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a...
Demographic Data for Joppa, MD
Moving to Joppa, MD? Find some basic demographic data about Joppa, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Joppa, MD
Highest Education Level
Customer Service Representatives in Joppa, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »