Call Center Representative Jobs in Joppa, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center REP (Medical Billing and Collections)
- Owings Mills, MD (23 miles from Joppa, MD)
- 1 day ago
- Owings Mills, MD (23 miles from Joppa, MD)
- 1 day ago
Call Center REP (Medical Billing and Collections) Seeking a Call Center Representative who has supported a Billing, Reconciliation and Collections departments within Call Center environment inside a...
- Middle River, MD (7 miles from Joppa, MD)
- 5 days ago
- Middle River, MD (7 miles from Joppa, MD)
- 5 days ago
Call Center Agent Home Improvement Industry Position: Call Center Agent Middle River, Maryland Full-Time 15-18/hour + Monthly Bonuses Based on KPIs About Us: At Legacy Design and Remodeling, we...
Call Center Operator - Cardiology
- Baltimore, MD (17 miles from Joppa, MD)
- 8 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 8 days ago
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for...
- Sparks Glencoe, MD (19 miles from Joppa, MD)
- 14 days ago
- Sparks Glencoe, MD (19 miles from Joppa, MD)
- 14 days ago
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
- Baltimore, MD (17 miles from Joppa, MD)
- 14 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 14 days ago
Job Details Job Location : MD - Baltimore, MD Salary Range : Undisclosed Description CARCHEX, a leading seller of vehicle protection plans for over 20 years, is looking to add talented individuals...
Call Center Operator - Healthcare
- Glen Burnie, MD (22 miles from Joppa, MD)
- 16 days ago
- Glen Burnie, MD (22 miles from Joppa, MD)
- 16 days ago
Summary This position supports our Ellicott City & Glen Burnie Locations, On-Site Workplace is at Mercy Personal Physicians at Glen Burnie The Call Center Operator / Practice Communications...
- Baltimore, MD (17 miles from Joppa, MD)
- 21 days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 21 days ago
AND Experience: Have one year of experience as a Call Center Trainee or two years of experience as a Call Center Representative in a Call Center environment Including the operation of a computer terminal...
Student Central Representative (Call Center)
- Catonsville, MD (24 miles from Joppa, MD)
- 25 days ago
- Catonsville, MD (24 miles from Joppa, MD)
- 25 days ago
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following...
- White Marsh, MD (4 miles from Joppa, MD)
- 27 days ago
- White Marsh, MD (4 miles from Joppa, MD)
- 27 days ago
We are a family owned and operated business with a new call center located in White Marsh MD! We are looking for outgoing members to join our team as call center agents! Call Center Sales Agent...
- Baltimore, MD (17 miles from Joppa, MD)
- 45+ days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 45+ days ago
Summary JOB SUMMARY: The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...
Call Center Representative - Part Time
- Catonsville, MD (24 miles from Joppa, MD)
- 45+ days ago
- Catonsville, MD (24 miles from Joppa, MD)
- 45+ days ago
Center Representative must: Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone....
- Baltimore, MD (17 miles from Joppa, MD)
- 90+ days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 90+ days ago
Center Operations TITLE CODE: J4337 SCHEDULE : Full-time, Saturday - Wednesday 6:00am - 2:30pm DEFINITION: Operates, monitors, and responds to various phone calls and alarm systems including building...
- Baltimore, MD (17 miles from Joppa, MD)
- 90+ days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 90+ days ago
Represents and provides information about the EA schools to prospective students via the telephone. Essential Duties and Responsibilities: Transfers phone calls to appropriate campus Provides...
- Baltimore, MD (17 miles from Joppa, MD)
- 90+ days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 90+ days ago
Job Summary This role will be responsible for coordination of patient flow over the telephone, greeting patients in a prompt and courtesy manner and being a patient advocate in term of...
Temporary Call Center Representative (Compliance Division) - #25-005361-0008
- Baltimore, MD (17 miles from Joppa, MD)
- 90+ days ago
- Baltimore, MD (17 miles from Joppa, MD)
- 90+ days ago
GRADE Temporary Call Center Representative - $18.00/hour LOCATION OF POSITION Annapolis, Maryland POSITION DUTIES The Comptroller of Maryland's Compliance Division is seeking Temporary Call Center Representatives...
Demographic Data for Joppa, MD
Moving to Joppa, MD? Find some basic demographic data about Joppa, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Joppa, MD
Highest Education Level
Call Center Representatives in Joppa, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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